Zero communication, lack of effort and customer service. We constantly get fobbed off to Xerox to help with any machine or set up issues. We were supposed to have a copier with all the bells and whistles but it is constantly breaking, engineers don't want to come out and when they do they sometimes don't even fix the problem, the machine wasn't set up correctly because it's supposed to notify Xerox of when the toner is low and automatically prompt toner to go out but it doesn't, even when we have reminded them that it doesn't. The machines sold aren't great compared to our old Kyocera ones and this company just seems like a bunch of sales people trying to make targets and then disappearing off the face of the planet. There were a lot of things we were told we could do and then they weren't set up for us, we weren't told how to set them up ourselves and they took the manual away with them with the copiers were delivered :s I absolutely can't wait to get out of this contract, get those Xerox machines out of our offices and go back to our old suppliers with whom we had no issues at all.

I found Zerographic to be a good, honest local company who moved us forward from a previously shambolic contract. Having read some of the other reviews on here, I would strongly disagree with what some of them say. Anyone who fails to read their small print in their own contract only has themselves to blame when they are unhappy. Zerographic are definitely worth a shout if you are looking for a new supplier.

Make sure you get the full facts from them before signing a contract I changed our xerox photocopier which was supposed to give me a better deal but after signing and delivery other charges came into play read the small print first I didn’t because I was too busy

Prompt delivery, knowledgeable installer, setup and working with ID Badge release before midday after arrival at 9am! Highly recommended.

The printers do not order they're own toner. This makes it difficult for our staff to reorder as they are challenged when they do so as to why they ordering more. Two different people have said they will look in to this but it has never happened. Disappointing

Didn't want to receive a review email - not even a recent customer.