I ordered 4 items to be shipped for Christmas…only three arrived even though you confirmed all 4 would be sent. This was a gift for my granddaughter and it is too late to get the fourth item for Christmas. Your company should have only three were available and I am disappointed not to have all the items.

I place my order with ease and was available for pick up by next day and clerk was nice and friendly. Whole process was great.

I was sent the wrong product and when I called to inform you the person on the phone argued with me about my order. I informed her that the customer is always right and I would not be doing business with you in the future.

Good customer service

Very easy to order.

Ordered on the 18th and paid for upgraded expedited shipping. I emailed and left a voicemail on the 20th asking for a tracking number or update. No response. Just finally spoke to someone named Elizabeth who said sorry there was an error and the order never shipped so I won't receive by before Christmas. I asked her to send it next day air and she said they do not offer that service. I realize she's just doing her job but a manager should've gotten involved and the product should've shipped next day.

Ease of ordering and price

Easy check out and had exactly what I wanted.

It was easy to order online. I was also happy that the main item I was looking for was actually in stock and on sale. Side note- the sale price wasn't too much over the actual cost of the item in France, so that made me happier. I opted for in-store pick up, which I will do tomorrow.

Very easy. Great price!

Easy to order the products.

Great company to do business with. I received my order earlier than expected and they included a bunch of free samples which was a nice surprise. I will definitely be ordering more items. Thank you!!

Yes always good!!

I placed an order on Sunday night and paid extra for expedited shipping to ensure my package would arrive before our trip. However, Planet Beauty chose to ship my item two days later, causing a delay. Now, my package will be sitting outside my home, and I have to hope it isn't stolen or damaged. When I reached out to customer service, the representative was incredibly rude and unhelpful. She essentially lied and tried to blame UPS, despite the fact that I clearly saw the package was prepared late on their end. It's disappointing to encounter such poor service and dishonesty. I would caution others against trusting a company that treats its customers so poorly, especially if you're paying for expedited shipping. Buyer beware.

Easy website, nice promo discount

The best customer service! They helped me place an order that was out of stock. I can't wait to get my Mason Pearson brush.

Great Price!!!!

Best price for the products I was looking for and as a first time buyer there was no hassle making the purchase.

I signed up for promotional text & emails for a coupon code. However, the Coupon code was invalid on the $70 order I purchased, for niece. Too boot, none of them items I purchased were sale items, all full price

Very fast delivery.