Totally ruined our weekend away. Promised our money back on the phone, then stopped answering the phone. We have since heard they double book and most people don’t take it any further trying to get the money back, not us.

Have never heard of a service like this company, Hired a mini bus for a weekend away and arranged to be picked up at 8:30am , did not hear from them until 9:15 in which they told us they where picking the mini bus up now to drop off to us who sh was a 2 hr drive away and now have refused to give us a refund for a service which they did not provide

Do not use this company! They will take your money and not provide a vehicle! We booked a 17 seater which was meant to be delivered to us at 9am in the morning. We rang several times from 9 till 10 and nobody was picking up the phone. When they finally come back to us they said we’ll be with you in between 2 or 3 hours which wasn’t acceptable as this was 4 hours past when we requested and we needed to the at our location for activities. We made other arrangements and had to take 4 cars in stead. When we requested a refund for the service not provided they refused and have left us £400 out of pocket! STAY AWAY AT ALL COSTS!

This company were quick to book and take the money then failed to deliver at the agreed time that we indicated at time of the booking!! We wanted it for a group spending the weekend in Bristol so we were tied to a tight itinerary. It should have been delivered at 08:30 hours and after chasing them up at 09:10 hours was told the driver was picking up the minibus from Wembley at 09:45 hours. This was 2 hours drive from Basildon!! Their office asked me if we would like to cancel and get a refund and we agreed but there’s a manager there called David who has ignored my texts/emails/voicemails.... Four of us had to drive down there which put a dampener on the weekend.....my advice steer well clear of this company!!!!!! We want our £395 back!!!

Simple review - friend booked a 17 seater minibus and it never turned up at the time asked. Was told it would be 3 hours away when we had bookings made we had to get to. Had to find a way without the van at our own expense so van was never delivered. Asked for a refund - and this obviously wasn’t going to happen. AVOID!

I write this review with absolute disgust and to warn others to never use this very unprofessional company run by a bunch of thieveing little crooks. I am so infuriated that their incompetence to deliver on their service was nothing short of a shambles which led us to cancel our yearly family trip. They attemtped to deliver us a vehicle which was worthy of the scrap yard! Luckily one of our passensgers was a qualified mechanic and could not believe the amount of issues the vehicle had. Needless to say we refused the vehicle and requested a full refund which surprise surprise we are yet to receive because evertime we call up the man on the phone Emran is soo rude and begins swearing. I will be taking these thugs to court. DO NOT USE!!!!

Really pleased with all the services. Recommend too anyone. I rented two minibuses one 17 seater and 15 seater at first to go Germany from the 9th January 2020 to 12th January 2020. We had to leave really early in the morning so they managed to give me the minibuses one day before and give back one day after with no extra charges plus I called one day before asking if I could change the 15 seater to a 17 seater they said instantly that it was possible and they didn't even charge me😁. Minibuses with good quality no problems during the trip. They even advised me of safety measures and procedures to travel to Europe. Excellent customer service. Thanks Emran👍

Bunch of crooks avoid like the plague. Last year we booked a 9 seat Vito Automatic the day before we were due to go we get told the van we were supposed to have was not back and it was in Germany. They substituted it with a 13 seat manual Ford I asked for auto because I am disabled and manual is hard for me now. Then when we get to Portsmouth to the IOW ferry we are told van is too tall and we'd have to wait 3 hours extra for the next ferry that could accommodate us and also cost us extra despite Van useless telling me the Van was the same proportions. Also before to take the Van make sure you take pictures inside and out luckily I did as they tried to blame me for one of the many dents the Van had but they could not argue when I had the dated pictures on my camera. Also when I ordered asked for delivary to then be told the day before they could not even do that por collect it useles buch of sheisters I'd never go there again

Very good service I am a regular renter of theirs and would not go anywhere else. We have tried many other retal companies but this is the best one. Mark : St katherines tkd

Do NOT be lured in by their constant sales! Booked a 17-Seater minibus via an Early Bird Special for 2 weeks in October to take a group of American friends on a tour of the UK. Some say “you get what you pay for,” but with this company, you don’t even get that! Van was delivered as promised, but had a faulty side door step and a warning that AdBlue would be required in 387 miles. Our driver questioned this and was told not to worry, we had plenty of miles to drive before we needed to ad it. We drove no more than 125 miles and broke down on the side of a busy road on the FIRST day of use, when driving from London Heathrow to our first accommodation in the Midlands. Recovery Service was through a subcontractor and took nearly 3 hours for someone to arrive after dark! Imagine 10 women (aged mid-50’s to early 70’s) stuck on the side of the road with no facilities! Van Hire Genie had no means to communicate with them after hours. Once I could reach someone the next morning, I was told they had to get their vehicle back from the recovery service to see why it broke down BEFORE they could do anything. They expected it around noon. Later I was told, they still did not have the vehicle and would get back to me the next day. This next day was also when our group needed to check out of our 1st accommodation and get to our next one in Wales. Van Hire Genie never called, would not answer my calls and would not respond to any of my emails. While they have many more vans in over 100 locations in the greater London area, they basically REFUSED to provide a replacement vehicle. I paid for a vehicle for 14 days and had use of it for 26 hours! We were forced to spend even more money to rent another vehicle from a reliable company to be able to leave the accommodation we were no longer authorized to stay at and continue our “trip of a lifetime.” Obviously, I requested a refund, but weeks have past with no resolution and most of the time they refuse my calls or don’t respond to email. In the rare occasion I get a response, it is again an empty promise to contact me the next day, but nothing happens. This company can be relied upon to provide you a poorly maintained vehicle and poor to no customer service once you get. As you can see by many other reviews that were written throughout 2019 (after I made my booking and paid money), there are many similar experiences. DO NOT HIRE FROM VAN HIRE GENIE! I’m not sure how they are still in business, but once this story airs on a popular show to expose companies who Rip Off their customers, they probably won’t be any more. UPDATE: It is now March 2020, and I have not received a refund. Their complaint process is worthless as they give you an initial response that they will look into it and get back to you, but like the rest of their customer service, they NEVER follow through. I have reported them to Trading Standards, and my local Citizens Advisory office agrees that their Terms & Conditions are in violation of the Consumer Rights Act of 2015!

Absolute bunch of crooks!! Booked a 12/15 seater minibus in April 2019 for a large family holiday in Italy. Received a 7 year old rust bucket today with 3 illegal tyres! These crooks knew we were taking children and they send this!! The business should be closed down and the owners jailed! After I strong armed the delivery driver to take the vehicle to a tyre centre near my home, I asked the garage to inspect the tyres. They totally agreed and provided written confirmation of the illegal tyres. As I was taking photos the driver sped off leaving me at the garage. I’ve reported the driver to the police and the company to trading standards. Stay away and never use these crooks. Photographic and documentation evidence available. These crooks use fake names like John and Dave, but Naz, Ali and Syed all sound the same! May be the same person! I hope your family is as lucky as mine and are able to walk away from these crooks! Our credit card company has refunded our £2,160 due to the evidence provided and we have a proper replacement from a national provider.

This mini bus review must have been the exact same minibus Christopher Bull had also delivered late to me on 29th August, I also would like to give a no star rating If I could. DO NOT USE THIS COMPANY! They supplied a van with part worn tyres, one of which was faulty. Trying to access their road-side assistance was a nightmare. Eventually we had to pay for a tyre ourselves and they refuse to reimburse us. Luckily the AA saved the day and got us home safe and sound without any assistance from Van hire Genie I cannot stress enough... go elsewhere. I would not trust them or their vehicles. Independent inspection of the tyres showed them all on the limit and 2 tyres on an mot advisory from back in April after covering an additional 8k mileage DO NOT USE THIS COMPANY

If I could give a no star rating I would. DO NOT USE THIS COMPANY! They supplied a van with part worn tyres, one of which was faulty. Trying to access their road-side assistance was a nightmare. Eventually we had to pay for a tyre ourselves and they refuse to reimburse us. I cannot stress enough... go elsewhere. I would not trust them or their vehicles.

Truly the most disgusting hire vehicle I’ve received , late delivery causing us to miss our euro shuttle slot. Ordered a Mercedes Vito got a Ford transit Missing wing mirror, cracked windscreen , missing fuel cap, broken seatbelt fastner , missing emergency hammers to break windows , limiter on van (not mentioned) , delivered empty of fuel and unwashed . Out of date fire extinguisher, filthy seats. Ad blue warning consistently despite filling ourselves (was advised there was ad blue in the vehicle should we need to top up). Upon our return they advised collection between 9-11. Currently sitting here waiting at 2.00pm waiting. Called “Adam” who said he did not have time to deal with this. Having advised him I have reported to DVLA, he advised me to “bring it on” !!!!

Very unprofessional, first we were told they cant deliver the van when we paid for delivery and collection. Then they brought a 15 seater when we booked a 17 seater 3 months in advance. Vans shown on the website are not the ones you would get. We got an old 12 plate damaged ford transit.

Great, easy and friendly service. Dealt with David on booking and couple of other guys on pick up and drop off. All the guys made the whole process smooth and easy, already in process of making my next booking.

Wonderful service by the company. humble & well disciplined chauffeur,

Loved hiring from these guys. Being able to name where I picked up the van from was superb, and everyone I dealt with was so accommodating. Will definitely use again!

Do not use! Impossible to contact via the phone, extra charges were added for no apparent reason and the van turned up dirty! Use a reputable company I wish I had!

Hired an 11 seater mini-bus for a weekend away with old friends in Devon. Mini bus was top notch, clean, spacious, well equipped and easy to drive. Hire process was very smooth with the two gents in charge. Would definitely recommend!