Customer service helped me so fast. Much appreciated. Sorted my situation out within minutes.

Sofia is the best customer service rep you have has helped me twice now with now issues at pirate and resolved my issues very quickly and efficiently give her a raise!

I was using their studio to record a podcast. When the time was up they switched the electricity off which wiped a two hour interview. They offered no support. If it is your policy to switch the lights off, you'd imagine the studio setup would be built to save what has been recorded. No care, no remorse. Careless. I really would suggest podcasters look elsewhere. Your interview is worth more than the saving you'd make booking these cheap studios.

BEWARE - low hourly rate is subsidised by parking fines. You register, you get a code to exit the car park. So the car park can't be used by anyone but those using the facilities, right? No, apparently they need to have a separate system to register your car details so they know you are a customer. If not, parking charge notices, debt collectors letters, threats of court action.

Not only are the studios clean and equipped with state-of-the-art equipment, but the customer service support is (if not the best) I've experienced. Can you guess how long it took them to answer when I had technical difficulties with a mixer? SECONDS, my guys. Not even Amazon has that.

Terrible place. Rented studio 7 for 2 hours just for a small recording session. One of the headphone outputs on audio interface was totally broken. We cannot even work normally as just one person can hear what’s happening. + there was a big mess when we came, and terrible smell. Very bad place

total waste of time and money

Absolutely AWFUL!!! Useless person on reception, full of attitude all coz i "interrupted her social" to check in. Booked 3 hours, lost 2 of them with faulty untested/unmonitored equipment, had to be moved twice. The staff whatsapp were not replying to my messages for 10minutes at a time. As soon as I called them they tried to get me off the phone and get me on to whatsapp. Only refunded me for one hour when i clearly lost 2. Awful awful place. Vile!!!

Went yesterday,I had a small issue and the technicians Jez and Dan went above and beyond, solving my issues and really did the extra mile. Thank you guys, I will coming back!!@ Really recommend!!!!

Terrible equipment isn’t good at all

More than one piece of equipment was faulty - a regular occurrence. Then you have the joy of trying to fix the issue yourself practically in the dark because of the poor level of lighting in the studios. You can call the team to get replacement equipment but it’s a faff when you’re on a tight schedule. No care in terms of overall customer experience.

Wir hatten Probleme mit dem Equipment und der Klima Anlage und hatten uns deswegen an den Support gewendet. Wir haben Kontakt mit dem Support aufgenommen und haben mit Kate gesprochen. Sie hat ohne Absprache einfach den Strom abgeschaltet, wodurch unsere 3 Stündige Session einfach dahin war. Nachdem wir gefragt hatten, ob wir die Zeit die durch den Studio Wechsel verloren ging hieß es nur, dass es an uns liegt und wirklich Kulanz wurde auch nicht gezeigt. Andere Leute, die auch ein Studio gemietet hatten, meinten, dass wir es später nochmal versuchen sollten, weil die wahrschnelichkeit einen kulanteren Mitarbeiter zubekommen höher ist. Wir haben unsere Session frühzeitig abgebrochen, weil Kate überhaupt nicht auf unsere Probleme eingegangen ist. Auf Nachfrage nach ihrem Namen, meinte sie nur, dass sie wohl eine Person des Management sei und es wohl eh egal wäre, Beschwerde einzureichen.

Neuerdings sind vor einer Buchung Lichtbildnachweis und Fotoscan über eine externe Firma erforderlich. Keine Ahnung, was mit diesen Daten alles passieren kann; ich werde es nicht ausprobieren. Tschüss, Pirate Studios.

Soundproof was advertised and it wasn’t at all. Can hear every noise outside of the room nevermind privacy for your audio. People in the corridors just listening. Weird.

After years of being a customer and probably with more than 200h spent in pirate studios i have to say that the situation in Berlin studios is unsustainable. Equipment is broken and they continue renting the studios. Even after you just cancel your booking after arriving to the place and realizing the speakers are broken (distorted and broken bass). Prices are always higher, and with the current quality of the equipment makes no sense to continue using pirate. All faders are loose, mixer filter is broken, knobs are replaced by plastic bad ones, air conditioned/heater is broken, humidity and water dropping from the roof ( in tempelhof), headphones outputs doesnt work etc etc etc. BUT the worst, the pioneer speakers are already kaputt and they dont replace them. I know most of users are 18s youngs doing parties and taking G and smoking vapes with their friends playing crazy loud ass emo techno. BUT COME ON, just put a limiter on the volume, just use the security to control these situations. Pirate is used also by lots of professionals that we just cant play anymore loud at home due Berlin gentrification. Yesterday after 45 minutes trip me and my collegue had to cancel the booking because a speaker issue and no other studios were avaiable. PROBABLY MY LAST TIME TRYING PIRATE Already looking for the other alternatives, BYE

It’s dismaying to see some people’s negative reviews. Take the person from Glasgow for example who said he couldn’t record because he could hear the band next door. Did this person book a Rehearsal room which I highly suspect. They should have booked a recording studio, Pirate has both. Do you really expect a block of rehearsal rooms to completely block out the noise of loud bands. Maybe you know turn your own amps up and practice, record when you are in a Studio not in a practice room. If we didn’t have Pirate studios musicians would have to pay huge amounts of money to rent professional studios out and bands would have to pay exhorbitant fees for rehearsal rooms. Just record in your bedroom the guy from Glasgow said, maybe instead be a bit more sociable and join in the fun, accept everyone’s creativity is different but still legitimate. Everyone is at different stages with their music. If you seriously prefer your bedroom then Pirate isn’t for you ha!

Absolutely awful. I went into a Pirate Studio in Glasgow to do some recordings of vocals and acoustic guitars. I couldn't record anything at all because all I could hear was the terrible band next door murdering Smells Like Teen Spirit amongst other kiddy-covers. The studios are not sound treated - they're only made to look like they are. I could honestly hear the band in the next studio almost like they were playing right next to me. Pirate Studios might seem like a good deal, but you don't actually get anything for your money. My spare room is a much superior recording studio and it's barely sound treated at all. It seems they are quite used to offering refunds if the studio isn't up to scratch, but make sure they pay you for your transport to and from the studio if you find yourself in the same position as me. If you want a studio experience that's more than just messing about in a pretend studio, go somewhere else. Avoid at all costs and use your bedroom instead. You could live in a warzone and still have a quieter experience than at Pirate.

good concept but very poorly executed and a virtually non existent customer services and site managers are very poor at their jobs. after having issues with a speaker i was told its blown and to move studios. in the rush of moving i left my laptop charger behind. i contacted live chat who told me to fill in a form and the site manager will contact me. i filled the form in a month ago and no one has contacted me. terrible customer services, even non existent. been here twice now and ive lost time on my booking due to technical issues and access door issues, its a shame this concept is so poorly run

I went to rehearse with some friends, and honestly the place was never hoovered and was smelling. The toilets were in terrible state as well. I cannot understand the logic of just getting a space, throw an old drums in and some speakers and just expect to get paid without ever giving a thing again. If you want to have a business, then take care of it.

I find them unwilling to help out or break away from their rigid policies when a customer needs support. Not very human, empathetic or kind customer service. I’m put off by ever booking there again as they have done nothing to help me in both customer service chats last night or this morning.