Never will Use again , charged me £250 for a small scratch on alloy where other alloys had multiple scratches . Charge was apparently because they have to defleet the car for a day which I am sure they will not

Nice service!!

The guys in there are very helpful and offer absolutely amazing customer service. Definitely recommend and will be visiting again.

As a new customer the booking process was very efficient. Car cover, collection and return process organised and freindly. I have registered as Gold Member and look forward to regular car hire in the future.

The Hertz dream collection is an impressive array of luxury high performance cars allowed to experience like ownership. The Hertz team seem to understand that more important than the the car is the experience of feeling like you own the machine. They empower trust with minimal conditions. I will always use Hertz dream collection over others without doubt.

Never thought I'll have such an experience hiring a car. The service provided was excellent and memorable. Thank you for such a great experience

Great collection of cars, Services are great, staff very professional, especially my account manager Sumit Patel.

Excellent service, Great Car and found team at return very professional and sent me on my journey with speed. Overall would recommend to everybody

Nice car, good service, no problems. Thanks!

Excellent service, fast and good collection of cars.

Great price and efficient service Very good price for my rental and pick up / drop off were very efficient from the Hertz Heathrow depot. I scuffed the alloy wheel, but they were reasonable on the level of repair required.

Excellent service Excellent cars

We hired the Porsche Cayman for our trip to the Grand Prix travelling with some other business associates. The car itself received the most attention and was a great drive. The service from Hertz Dream Collection was impeccable. Sumit was very helpful from the start; right from obtaining the quote, through to handover at the end. The cars are in excellent condition and would recommend this company to anyone looking to hire a prestige car. There are far too many rogue car hire companies out there which is why we decided to go with Hertz.

Excellent service, great people. Special mention goes to Ian. Didn’t get the car I wanted, but he gave me an alternative which blew me away! Highly recommended!

Everything alright. Thanks

Staffs are very friendly. Thanks to sumit. He is very helpful and waited for us to return the car. The car was superb and just five mins from my flat. I will definitely come back again when I visit ldn again.

Great service. Car was immaculate. We collected car Heathrow which went smoothly. Would definitely hire again.

Hard to move between "regular" rental and "dream collection". But, once the switch is made, it is smooth.

Friendly efficient service Recommend

---- Updated review ---- I'd like to thanks Hertz for responding to my previous review (which is included below unchanged - originally 2 star review). I'd like to also add that the car was in a perfect condition both mechanically and in terms of cleanliness and drove really well. I'd like to also thank Hertz for addressing all my concerns promptly and thus I'm changing my review to 5 star. ---- Original review below ---- Unfortunately 2 stars only because of the dirt and stench in the Heathrow Hertz office. All in all the car I rented which was a Porsche 718 Boxter was in a good condition and fairly well equipped, although I think it was at least 3-4 year old car but I cannot tell exactly and I'm not sure if it was written anywhere on the rental agreement. What was appalling was the horrible stench and stains of spoiled drinks on literally every sofa in the rental office. From my experience rental offices placed by airports are generally not very pleasant experiences to go through (long queues) but this one was amplified by the dirt and odour. Use fake leather sofas, cleaning equipment and air refreshers. If I hadn't known Hertz and the level of service they provide I wouldn't return.