Excellent services offered. I have no complains, did the job fast and clean. Thank you fro the help!

Move delayed by a day and no refund I experienced a big disservice earlier this month. The move was originally scheduled for Friday 5th July in the morning, however it did not take place until the next day (Saturday 6th July) due to National Moves' negligence. While they promised me in writing a partial refund, they have not followed up and do not answer my calls/emails. The sequence of events: On 5th July I was informed by National Move that the move had to be delayed to 2.30pm. As nobody showed up then I called to be informed that the move needed to be further postponed to 5.30pm. I explicitly asked whether this was 100% guaranteed, otherwise I would have arranged the move with a different company, and National Moves confirmed. At around 5.30pm, as I did not receive any update, I phoned National Moves again and eventually I was told that the move could no longer happen on 5th July. As no removal companies were available to take care of my move that late in the day, this has resulted in: 1) inconvenience due to having to arrange for an extra night; 2) unjustified loss of my daily salary due to having taken a day off at work (I am paid only for the day I work). The delay was apparently due a prior move taking longer than expected. Yet, this doesn’t justify the scale of the error. National Move should have assessed the problem immediately, concluded that my move could not realistically happen on 5th July and informed me at once instead of dragging the issue on for a whole day. Once the scenario was established to be challenging, it was indeed unfair from National Moves' side to promise me that the move would have (“certainly” as their customer service told me in the afternoon) happened within the same day. May 2020 update - I confirm that to this day I was charged the full price for the move and I have not received any refund despite providing evidence of my employment status to National Moves as soon as they requested it.

Great service. Very fast and safe. Prices are pretty good.

Awesome website forever!