Good responsive service during the implementation period

The onboarding process was super slick. There are various new regulatory hurdles to starting a payroll, but the company uses a lot of robust automated tools to implement their processes and I got through it quite quickly. There was a small error in the first submission but they jumped on it super fast and fixed it literally within 5 minutes. Their staff are very helpful, professional, and super friendly.

The Pay Check team are highly knowledgeable and efficient. The on-boarding process was very smooth. Excellent, responsive communication. If you are thinking of outsourcing your payroll I would highly recommend Pay Check.

Dear Paycheck team, I warmly thank you for all your support during this 2023 year. I hope you will provide me the same continuous support in 2024, the only improvement would be the reactiveness in case of special requests and payroll advices but basically, you provided me with a good level of service throughout 2023 A special thank to Hardeep

I have been very pleased with Hardeep Kaur Dhaliwal, head of the Jupiter Team at Pay Check. Started a new job in October 2023, thrown in at the deep end. Hardeep has been very attentive on the end of the phone answering my queries and providing great support and help. Thank you and the team.

The pay check staff - Valerine Lopez working with Pathways always respond on time for any query

Jeesmon Sebastian at Paycheck is very helpful, efficient and always goes above and beyond. Its lovely working with such a great company and Team. Thank you.

Percy & Reed has been a client of Paycheck for nearly 10 years, a testament to their high levels of customer service and efficiency in a crowded market. Hardeep, our account manager, is responsive, patient and works above and beyond to ensure we meet all our required deadlines. Overall working with Paycheck allows me to ensure our employees receive the high level of care and accuracy which is non-negotiable in the management of payroll.

Pay Check are very knowledgeable and happy to share their advice - no question is too small. Sue Barry is our normal point of contact, she's happy to talk things through and always very prompt with responses. I'd highly recommend Pay Check as a UK payroll outsource provider.

I am leaving one start review simply because there is no option to leave zero. We use paycheck as an outsourced payroll provider. We are reconsidering using them currently as they made a huge error with paying employees' taxes over a period of time which was only just picked up months later (costing just under £6K). The error is due to their assumption on what is an ex-gratia payment and how it should be processed - Tax free or not. the Paycheck officer assumed this is non taxable- without proper checks and now paycheck is not wanting to take responsibility and own up to the mistake. Of course this will now cost more money, as we are considering the legal route and negligence. It would have been easier for them to just accept responsibility and own up to their mistake. Their reasons are not acceptable and ask us to check reports before processing. If we need an in house payroll specialist to check the payroll and tax payments, this removes the need for an outsourced payroll provider. Very disappointing. While there have been errors in the past, for example, processing change of address for wrong employee resulting in a data breach that we needed to report, this latest mistake is by far the worst, hence this review.

Sue Barry our Payroll Administrator is very helpful and competent. A pleasure to work with.

Intuitive and easy to use system. Friendly and helpful support at the end of an email. Email prompts for payroll deadlines.

Paycheck has consistently demonstrated a high level of professionalism and expertise in managing our payroll processes. Their attention to detail, accuracy in calculations, and adherence to deadlines have greatly contributed to the efficiency of our payroll operations. One of the standout qualities of our Paycheck is their in-depth knowledge of tax regulations and compliance requirements. This has not only ensured that our payroll is processed accurately but also that we remain in full compliance with all relevant laws and regulations. In addition to their technical skills, they have exhibited excellent communication and responsiveness. Any queries or concerns are addressed promptly, reflecting a commitment to providing excellent client service. Overall, we are extremely satisfied with the performance of Paycheck. Their dedication, reliability, and proficiency make them an invaluable member of our team, contributing significantly to the smooth functioning of our payroll processes.

We have worked for many years with Paycheck and have a great relationship - we're not just a task to complete, we're someone that nothing is too much trouble for & they go above and beyond to help.

Reliable, Responsive and Accurate service on a monthly basis. Exactly what is required from an out-sourced Payroll service provider

Amazing company and Team, always helpful and know what they are doing. Sue is always willing to help and has the knowledge to help. A great company to work with with amazing staff.

Attentive and knowledgeable support team who provide an excellent service. We have experienced stress free and smooth payment runs since recently coming back to Pay Check following 18 months with another highly regarded software solution. The team go out of their way to help with any last minute changes and the systems are simple and easy to use. Couldn't recommend Pay Check enough!

Tracy has been a great help in setting us up!! Three months in and all is going well :)

Umang & Mackinlay are always helpful and accommodating and run a slick payroll process. I can rely on them to bend over backwards to help me with my payroll. Umangs attention to detail is first rate, I have no complaints.

At short notice, Pay Check looked after us from the first call right thru to implementation in a very swift and professional manner. Having utilised their services in a previous company, their employee portal and new online employer platform are second to none (secure data upload thru to review and approval). Dedicated administrators (+AE team) are customer focused, knowledgeable, friendly and efficient. Nothing missed. Very happy.