I order about a pallet of slabs with a required delivery on the Thursday or Friday of the week. When I chased up on the Friday when nothing arrived I was told there was an issue with delivery and couldn’t be completed til the following Thursday! No pre notice give at all so had to drive to collect on a 5 1/2hour return journey! Only £40 of delivery charge refunded.. Update: the company called to make good on the issues. Full delivery refunded and a promise to change their processes in the future

Quick and easy

Good price, quick delivery. Delivery guys really helpful in putting the boxes in the workshop as I’m currently unable to lift due to an operation..

I had to call because I couldn’t order what I-needed online. I’ve spoken to customer services before. They are really good. Sorted out my order, very helpful and knowledgable.

We ordered a tile to finish our exterior patio and stairs. We were a little short and I contacted customer services about whether the tile would be restocked or not. I was assured it would be back in stock and encouraged to sign up for an update on when it would be back in stock. It has been nearly 3 months now, and there is no news, meaning my project remains at a standstill. None of the customer service team can give me any specific update about whether this role will come back in stock. It's appalling customer service.

Prompt delivery

QUICK SERVICE, CHASE UPON START OF PURCHASE, DELIVERY ON TIME AND NO DAMAGE.

Great experience all the way through, and what really stands out is the delivery - from getting in touch with me with updates, to quick communication when I need to send any instructions.

Delivery service was excellent and on time.. Product is great.. really pleased

Product Raj Green indian sandstone was well packed, securely delivered and zero breakages upon delivery. Communication absolutely on point from moment of order to delivery. Price was as always top compared to other merchants too.

Service was quick & efficient in receiving sample but the one I wanted was O/S so chose another ..was too dark ..

Ordered 4 pallets of porcelain tiles on the 30th September they were delivered on the 2nd of October really nice tiles and very fairly priced moved 1 pallet and not 1damaged not opened other 3 pallets yet so can't say but they look undamaged each tile is individually wrapped with plastic protectors on each corner really easy process they keep u informed the whole way through to let u know when delivery coming then the delivery driver rings on the day will definitely use nustone again and will deffo recommend to anybody thanks nustone for the easy experience.

Very good everything done with ease not one hitch Thanks

Helpful advice friendly. The delivery was on time all were very supportive.

Efficient purchase and delivery, really good price for beautiful porcelain tiles for outdoor patio. Would use again. Very well packaged

Every time I try to order product always out of stock

Overpriced and overrated

Only purchased patio grout, but was happy with the service.

Great quality tiles, friendly and knowledgeable salesperson (Pradeep), very competitive pricing compared to their rivals.

We visited Nustone a couple of times, got great advice and have had great service since placing our order. The sandstone arrived on time and in great condition and now that it's all laid it looks amazing.