Really easy to deal with and expert assistance, even though I ordered online

Pete Bland are Brilliant. They stock all the well known trail running brands at a very competertive price. Delivery is always good. The staff are very knowledgeable and give great advive

Made a late change of size with no fuss when I contacted them late having realised that I'd accidentally ordered the wrong size. Well done

Always excellent service online and on the phone they know their stuff and good value, you can tell they have been in the business of running a long time

Always bang on! I always try get my kit online here if possible as I know I'm getting decent prices for the kit.... I regularly need maps and kit for fell races and Pete always try get too alot of the fell races too provide kit, never had a problem... The staff and Pete are always on hand too answer any questions and are a great small business with fell running at heart!

Good products promptly delivered

Very competitively priced and excellent free gift. Quick arrival of product - no complaints at all!

Great to deal with both online and in person!

Prompt efficient service. Great quality product at sensible price.

Brilliant service as ever.

Shoes I bought from the store gave me bad blisters. Asked if I could change them for a different fit. Had only worn them twice. Was told not. All they would do is a 10% discount on another pair. Not great considering they cost around 25% more than other places, to begin with. Definitely would have had better customer service online and a cheaper price. Sometimes it is better for a shop to help out a customer at a slight loss to them. Would probably have bought many shoes in the future. Will now never be back or encourage friends to either.

Outstanding customer service, very friendly, helpful, knowledgeable & have a lot of patience as I tried on various trail shoes. They have a service that makes shopping an absolute pleasure. The internet may provide slightly lower prices but it'll never provide service & help of this calibre. The price I paid was also extremely competitive, £95 for Hoka trail shoes that retail at £130.

Really pleased with the customer service, the young lady who served us was polite, she knew the products and gave us good advice. Came away feeling like I had made a good choice in my purchases.

Worst customer service I've ever received! Condescending responses to questions or otherwise completely ignored while chatting with their friends. As a new runner was willing to pay more than internet prices to receive expert advice but will never set foot in this shop again!

I chose to go to the store especially and had money to spend. I wanted to use Pete Blands because it is local and on the high street, preferring this to the internet option in order to ask questions and try. However, the customer service was diabolical with limited one word answers to my questions, a condescending tone and a general attitude that I was wasting this mans time. So instead I made two significant purchases at two larger stores because they were helpful. In the words of Julia Roberts in Pretty Woman, "big mistake, huge mistake" and I will not go there again.

I have used this store for many years. I once visited them in Kendle and found a proper runners shop (not many around these days). I have found that they have a good informative website. They also provide a good range of running kit. Best of all, if you pick up the phone they well give very good advice on the right product for you. You can also give delivery instructions on where you want your package to be left if you are out, which I find works well. I would recomend them.

My wife bought an very expensive running jacket from these cowboys because it was advertised on their website as coming with another complimentary garment. The main item arrived but the 'freebie' didn't. PBS simply said "we've stopped doing that, would you like a towel instead?" !! That isn't fair or legal and their CS department have been terribly slow and unapologetic. I now have to pay for postage to return the item they missold, to get a refund. If I didn't have a life, I'd sue these guys just for fun...

Was refered to Peteblands from a forum. I grabbed myself a pair of Hoka's via a phone order and they arrived next day and at a good price. I'd use again as I was more than happy enough with the service received.

I have over the years purchased alot of stuff from this webshop with no problems what so ever. But after ordering a Timex watch on sale last week, and then receiving an email saying that my creditcard payment was declined. Matt suggest in the same email that i try reordering with another creditcard . It surprised me a little because i have used the very same creditcard on their webshop before. I then, 2 minutes after receiving the email, tried to reorder the watch, but now the watch was out of stock. What a coincidence that my payment couldnt go through, just as they sold their last watch. I call customer support. They tell me that tthe watch is out of stock, and thats the end of this story. I am now left wih no watch and a serious disappointment towards this webshop. They could at least have offered me another watch equivalent to the one i ordered. But no! So thank Peteblandsports.co.uk for not providing any customer service and not telling me the truth right away. It is for sure the last time i do business with you guys! /Carlos