I bought a stair runner here which was of a disappointing quality considering the cost.

Wow, I just received my lampshade, and it is gorgeous! You can tell that it was handmade, and I even received a personal note in the package. Emma is fabulous at communicating and sending tracking information—that was really important to me because it was a higher-cost purchase (at least for me) AND this was an international order. Yes, you may have to wait a bit because it's custom-made, but it is so worth it!

Absolutely fantastic service

Great customer service from Emma. sent a replacement rail with no issue due to being damaged.

‘I am extremely satisfied with the reliability of The Victorian Emporium both in terms of the ease of ordering and the delivery time. Emme Page is very kind and available and kept in touch with me throughout the delivery of the 6 Drayton lanterns to Brussels. I would not hesitate to use The Victorian Emporium again in the future if I needed lanterns for my villa in Spain and I would highly recommend them. Yours sincerely Michèle Vandaudenard Brussels

Great service from Emma. The delivery company had an accident with part of the order (timber) and Emma was very quick to send replacements for the damaged parts. Great service. Well done and thanks.

The worst customer service I’ve ever encountered. My order 46906/139698 stated 2 days delivery time, for which I paid £10 for a small item. I thought it was expensive, but I paid for the speedy delivery. When 5 days later I rang to enquire about my order I was told the warehouse hadn’t dispatched it, but it would be chased. When I asked why I paid £10 in that situation, the operator got unbelievably almost shouty with me and cancelled my order completely. The only person raising the voice during the call was the operator and I was merely enquiring whether I was due a difference for the shipping fee from 2 days to a week. Not a word of excuse either. Would never use again.

The delivery charge of £12.00 is far too excessive for small item. Thanks for your reply. I appreciate that the carriage cost was clearly displayed when I placed the order, my point was that for one small cupboard knob costing bout £9.00 a carriage charge of £12.00 was excessive. I had no choice but to order it from yourselves because you were the only supplier that had the item in brass, everywhere else I looked it was in chrome only. In any event a few days later you refunded my money because it was not available in brass after all.

I bought a beautiful wool stair runner from the Victorian Emporium. Extremely good quality. The lady I dealt with was very helpful and charming, and the rug arrived quickly and well packaged. Very good price too.

i can't thank Emma enough for all her on help on my recent purchase from enquiry through to ordering Emma was extremely helpful, knowledgeable and professional would 100% recommend and use again!

I recently bought a fireplace surround from The Victorian Emporium, and the product and service deserves a solid five stars.

I am delighted to give 5 stars for the great service, the quality of radiators and for fair pricing. Emma in particular was particularly helpful with all my questions.

I ordered a brass lock and handles which on arrival had been badly damaged in the post. I emailed Emma for replacement advice and received a prompt reply, apology and assurance I would receive a replacement the following day. The following morning the replacement arrived as promised. What a pleasant surprise to deal with a company that looks after its customers.

I ordered 32m of pine dado rails. The order arrived but I didn't have time to unpack it for a few weeks. When I did, they had sent me 28m, leaving me short for my project. They refused to send the additional 4m they missed because their T&C's state an order needs to be checked within a few hours. Their delivery charge was £60 so now to get enough wood for my job, I'll have to pay for the delivery in addition to the wood they missed in the first packaging. Most companies I've dealt with through my long DIY journey apply common sense to these scenarios and try to make things right so I was very disappointed by VE's response.

Great products and excellent customer support

Wonderful services, with good quality item at nice price and a very proffesional sale manager.

I have ordered Baton Small/Medium/Large wall light, 15 Fittings in total. I wanted to take a moment to express my utmost satisfaction and delight with the Items I recently purchased. Though 2 glasses damaged during shipping from UK to India, I must commend Emma for her outstanding customer service, She promptly sent me the replacement glasses. The entire transaction smooth and hassle-free. I will recommend Vintage Emporium to friends and family for their exceptional products and top-notch service.

I excellent sales service. I amended an order right before it was cast at the foundry and it arrived exactly as requested. Delivered by the guy who made it much earlier than estimated. Brilliant. Ignore any negative feedback for this vendor.

Prompt delivery and good quality timber mouldings - would recommend

Very best of service. Quality products. Speedy delivery and the packaging was excellent. Very professional all round would definitely recommend.