N scale layout ordered and paid for on October 5th 2022 and still not received. There have been understandable delays with materials and then tools to build. I was told the layout would be shipped on January 10th,2023. No notification received,no information on item or Parcelforce tracking number. No response to emails or telephone calls.

excellent service speedy delivery with great communications

Easy to navigate website, easy to complete transaction. Didn't bother with tracking the order as it was 48 hour tracked, although I might have followed it up if delivery didn't happen (although possibly not as I write this, given that the Post Office is still clearing pre-Christmas in snarl ups). But, yep, definitely happy with the whole deal.

Very straight forward - clear on website what was in stock. Simple to order and delivered as expected with tracking.

I tried to place an order on line on New Year’s Eve to take advantage of the 10% discount code that RMS were offering but there was a problem and my purchase could not be completed. Unfortunately, the offer expired on that evening so I used the RMS “contact us” form and explained my problem. I was contacted the next day (a Bank Holiday) by email and was told I could still go ahead with my order and they would refund me the 10% reduction as soon as I had placed my order which I did and the same day I received notification from my bank that a refund was arranged and I have received my goods very quickly. The whole issue was resolved promptly and fully to my satisfaction and I was treated like a customer wants to be treated - with respect, courtesy and professionalism. I shall certainly use RMS again and fully recommend them to friends. Very keen prices too!

Excellent easy to use website Order placed over phone that was very easy transaction ... Communication on parcel tracking 5 star. Taken 23 hrs from order purchased to door step delivery .. RMS .. DHL.. Many Thanks shall purchase again all the best for 2023.. Thanks, Kevin..

Informative Web site, great selection of models at good prices, placed an order to be shipped to Oz & was well informed of its progress. 8 days to deliver over Xmas. Great work guys

Easy to navigate website. Quick and easy payment, updates about the order status, quick despatch which was good as the order was a Christmas present.

Fantastic company very quick dispatch of items.I would have no hesitation in recommending to anyone

Great customer service and speedy delivery, good value and Well packaged.

Excellent service, my order arrived in perfect condition. As others have noted, the packaging is great, took a while to get here but that's normal for international shipments. Really happy with my purchase.

Good and quick service

Happy with all aspects of order and quick delivery!

Excellent service and delivered promptly m

Great products at reasonable prices,my items were delivered exactly when they said they would be within 48 hours,well done RMS

This was my first time using RMS and it was an excellent transaction, web site worked smoothly and the ordering process was straightforward. Very well packed and quickly shipped to Canada. Communications were very good. Tracking worked flawlessly. Very happy with RMS.

SMOOTH! I have shopped in UK through mail order for 25 years but RMS was still new for me. The experiance has been very pleasant. The website works well, the flow of information on the progress of my order was smooth and frequent and the parcel was well packed. When everything works well, there really is nothing to say!!!!

What a great experience purchasing from RMS. The loco and carriage I wanted were both on sale, so a great price to start with. Then I got a 5 pound discount for being a first time customer and Royal Mail postage cost to Australia was very reasonable, so I was very happy with the cost. After placing my order I received an email within 2 hours saying that my order was on its way, and it arrived 5 days later. Just amazing. Thank you RMS, I could not be happier with my purchase.

My order was processed with very quickly,well packed and value for money.

Quick to deal with . Quick delivery . No hassle