1 dress didn’t quite meet to expectations however, the other did. So we kept one and sent one back. They were really speedy at refunding me. Can’t fault the experience I had!

Lovely dress just a shame it was to small

Lovely dress and super helpful customer service, I ordered a dress that was too big but they arranged an exchange for me and had it shipped out so quickly!

I ordered a dress for an upcoming event, the size I ordered was a little tight, so I contacted customer service to order an exchange they made the process so easy and smooth. I shipped the original dress back and showed proof. next day they shipped out the exchange. Waiting on the new dress now but i can rest assure if there are any issues with fit that it will be a hassle-free exchange. Their dresses are all beautiful we will be using ever pretty in the future . It was all done via email which made it easy on me. I would give them more than 5 stars if possible. you all were amazing. thank you so much.

Dress came wrinkled and wrong color shade. It was difficult at first to get a response. I finally went to chat and got an answer. It cost me 17.99 for shipping. I would have to spend probably more to send it back plus insure it because they said they would not be responsible for anything lost by courier. It was about a $40 dress. I didn't think it was worth it. I gave it to Good Will.

Couldn't fault ever pretty. I ordered six dresses for my bridesmaids. Two of which were the wrong sizes when they arrived and I needed to exchange them. The exchange process was simple and straightforward despite people telling me it was complicated. I had to do their online chat a few times and they were patient and friendly and helpful! Paticularly John who I spoke to quite a few times. The dresses are stunning and I'm so haply with them and the service was amazing. Thank you ever pretty!

Great customer service when returning the 2 dresses that were unwanted . Kept one which was perfect and really good quality for the price

Wouldn’t shop here again. Shipping and return fees are too high. I paid around £20 for both. Very frustrating.

Dresses are amazing quality. Delivery is fast. I would definitely recommend this company. Also they are so helpful if you have any issues. I had to return a dress due to size and it was so easy to do and refund was quick. I would say definitely size up as sizing can be little on the small size.

I am taller than most women and I have a hard time shopping for clothes.... especially dresses! Ever-Pretty had custom sizing,like a few other websites,so I placed my order. The customer service was so thoughtful and helpful!!! I definitely will suggest this website to my family and friends!!!! Thanks again ❤️

If I could give it no stars I would second time ordering from this place and delayed orders are not the word! Communication is very poor the shop itself is run by girls who look like they’ve barely left school totally unprofessional and still waiting for my order which was ordered 2 weeks ago!

The dresses are okay, you get what you pay for and shipping is pretty fast considering they're coming from outside of the UK. However, do beware that getting a refund is a bit of a nightmare (even if the dresses are bad quality / not as described). You have to email for an address, then pay for the return yourself, then they take a further 5% - 10% off the fee. Also, the measurement guides are really inaccurate too. Stick to your usual dress size, not their measuring guides which put my friends and I about 6 sizes bigger than we are typically, and the dresses were HUGE when they arrived!

The dresses are not only affordable, but they are beautiful. I get lots of compliments each time. I feel like a princess when I wear them.

The product is exceptional, the delivery time was fast with customer service sending a personalized text with confirmation and an email with tracking. I’m so excited to wear my new pieces to my next event!

I have been looking for an affordable dress for an upcoming event and Ever-Pretty does not disappoint. The dresses are beautiful and very high quality with a great range of styles and colours. I only had to return my orders due to the styles and colours not suiting me, and the returns process was so simple and the team are very helpful! I will definitely be reordering and look forward to using Ever-Pretty again!

I have ordered a few dresses for my bridesmaid In different styles and sizes. Unfortunately the style didn’t suit but Ever pretty was so understanding and the refund policy was very easy and smooth. I have since ordered more dresses to try on. The size guide is also very helpful. Would highly recommend

If i could give zero stars i would. Just because the dress i ordered was too small i have to pay to ship it twice? The customer service sucks!!!! Don't order anything from this place.

Although the sizes were not as expected, the items arrived quickly, responses to queries very fast and ease of return and replacement was smooth.

Very quick delivery. Replied to email query’s instantly.would definitely use these again. Great experience from start to finish

I have asked repeatedly for a returns address and have only had one email to ask what was wrong, I just want to return them. I appreciate your reply but want to clarify,whilst you did reach out on the 11th no labels were sent until the 14th.