Lennox Auto

63 North Acton Road, London, NW10 6PJ, london, GB
image
4.50
Based on 80 Reviews

5

81.25%

4

1.25%

3

0.00%

2

0.00%

1

17.50%
About Lennox Auto

Contact Info

You need to Login first to submit your review.

image
Jay Cee
United Kingdom | 01 April 2025

Spotted a nice Toyota CH-R , amazing price and great service , very professional from start to finish, will recommend

image
Temi
United Kingdom | 01 April 2025

Excellent customer service helped me secure the car I wanted at a great price. Thanks so much

image
Ishaq Hassan
United Kingdom | 29 March 2025

I have never seen a company car that deal customer with liars information about their cars details and they big rip off when it’s comes to dealing money.

image
Francesco Scarpati
United Kingdom | 26 March 2025

Do NOT trust these sellers—under any circumstances. I bought a £39k car, and from the moment I saw it, my only concern was the tyres. I paid a deposit for a non-stock vehicle, and when it finally arrived, I had only five minutes to inspect it while it was being washed. Then, the Director of the company demanded the full deposit upfront, promising that he’d personally inspect the tyres. The car, which was 15/16 months old, arrived, and I was assured countless times that the tyres would be checked. Three weeks later, I took it to a Mercedes dealer and discovered a ton of recalls and updates the company had never disclosed—yet they still failed to check the tyres. The dealer recommended replacing the tyres immediately. Thanks to their incompetence, I’m now stuck with an extra £1,200 bill for new tyres and brake discs. On top of this, I had to pay for and post the new V5C logbook myself—something they should have taken care of. This is beyond unacceptable! I would NEVER recommend them to anyone. Their promises mean nothing, their customer care is non-existent, and they have zero regard for their clients. Avoid them at all costs!

image
Hassan Hussainpour
United Kingdom | 25 March 2025

Welcoming staff with excellent cars and very professional service, thanks Lennox Auto

image
Miss Gleciapereirade
United Kingdom | 19 March 2025

This is the third car I buy from Lennox Auto Great value and excellent condition, recommend to everyone

image
Samantha Stuart
United Kingdom | 05 March 2025

Our experience with Lennox Autos has been utterly appalling, and we feel compelled to warn others. We purchased a £29.5k, 3-year-old hybrid vehicle from them, and it has been nothing short of a nightmare from start to finish. We live 500+ miles away in Aberdeenshire, Scotland, and made arrangements to collect the car on Friday, 28th February. Lennox Autos knew we were traveling a long distance, and we provided them with our exact arrival time and tight schedule. Despite this, the car was not ready as promised. It was covered in scratches, uncleaned, and uncharged. The wing mirror was also broken. We had to ask them ourselves to polish out the scratches. We noticed the alloys were heavily kerbed and corroded, which was not shown in the photos or videos we received, nor was it highlighted to us. When we raised this issue, they agreed to deduct £200 from the deposit so we could have them refurbished locally once we returned home. However, when it came time to pay the deposit, they suddenly pointed to a piece of A4 paper taped to the wall that said “£200 admin fee”—something that was never mentioned in any contract or documentation. Mehdi, the so-called “director,” insisted this was their policy, yet we couldn’t find any evidence of it. When challenged on where it was written, their response was simply: “It’s just our policy.” This was clearly a dishonest tactic to recoup their £200 loss on the alloy issue. Once we got home, we searched their website for this supposed “£200 admin fee”, and it is not disclosed in any car advert or in their terms and conditions available on the website. After over an hour of arguing with Mehdi, we reluctantly agreed to a £100 discount just to put the ordeal behind us and start our long journey home. Once we arrived home, we attempted to charge the hybrid vehicle, but it wouldn’t charge. A warning message appeared: “Charging failed, contact service.” After inspecting the vehicle, we confirmed that the charging cable was broken and the charging port was faulty—which explained why the car hadn’t been charged before collection, an issue they must have known about but failed to disclose. We immediately contacted Mehdi, who promised to send us the necessary parts by Monday so we could fix the broken wing mirror and charging port ourselves. But Monday came and went with no response. By Tuesday morning (March 4th), after multiple calls, Mehdi finally sent the money for the charging port and wing mirror and we ordered the parts ourselves. However, when we followed up about the charging cable, Mehdi refused to send it, claiming we hadn’t paid the full “admin fee.” This was completely unacceptable. He was holding a vital component of our hybrid vehicle hostage over an arbitrary fee! He admitted he was just going to swap the cable from another car in stock, but suddenly went back on his word without justification. Throughout this ordeal, Mehdi has been deceitful, rude and unapologetic. He knowingly sold us a vehicle with damaged alloys, a broken wing mirror and a charging fault and then refused to take responsibility. The fact that the car wasn’t charged at collection due to a broken charging system should have been disclosed, yet it wasn’t—another sign of their dishonesty. Lennox Autos is dishonest, untrustworthy and completely unprofessional. We regret ever dealing with them and strongly advise others to stay far away. If you’re considering buying from this garage, don’t. Save yourself the hassle and go elsewhere.

image
Salman Sidow
United Kingdom | 05 March 2025

I purchased my Kia Sportage at Lennox Auto , professional dealer, I recommend to everyone

image
Mustafa Abdullah
United Kingdom | 01 March 2025

Just bought my Kia Niro , very smooth deal , professional company

image
Habib Farhadi
United Kingdom | 26 February 2025

Metti was very professional and a great advocate for us during the car purchase,I highly recommend his services as he has a lot of experience with cars and tells you exactly what you need to know.

image
Consumer
United Kingdom | 26 February 2025

What a great experience. Metti knew his stuff. Fair treatment, on time and great communication. Would definately bring more business your way and recommend you to others.

image
Consumer
United Kingdom | 26 February 2025

This is the third time i bought car from Lennox Auto , very friendly and professional people to deal with, highly recommend them to anyone looking for new car ,

image
Ulas Aslan
United Kingdom | 11 February 2025

Just bought my Hyundai Santa Fe What a great deal , will recommend

image
Mehdi zz
United Kingdom | 01 February 2025

Very well look after from start to finish , knowledgeable about the car . Well recommended

image
Samuel Nadew
United Kingdom | 17 January 2025

My experiance at lennox auto was memorable, its the tbird time im buying the car, happy as always

image
Efosa Ekhator
United Kingdom | 16 January 2025

Straight forward deal, love the service in Lennox auto

image
GAUTAM MASIH
United Kingdom | 16 January 2025

I'll do recommend Lennox Auto, excellent cars and competitive price

image
Mukhtiar Mukhtiar
United Kingdom | 16 January 2025

Amazing service from Metti , great communication and excellent deal

image
Alex
United Kingdom | 11 January 2025

Lennox auto has been amazing. My first time at a dealership ever and they took great care of me and gave me the best deal. Metti took care of me and I will be referring him for whoever needs a car!

image
Samira
United Kingdom | 10 January 2025

Aaron was very good sales man, very supportive of his customers. I will 100% recommend him!

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow