I was selling here a couple of old iphone which I found at home and the process smooth, nothing to pick on, to be honest. Like, it's easy like 123, nothing difficult, you just calculate everything, get a grade from experts and then receive payback after having your devices recycled or what they are doing with them, idk. It's a straightforward procedure and I am glad that I found them. Of course I could give these iphones away because they aren't old at all, but I highly doubt i would be granted more money.

Returned a laptop after it was over heating and battery would not hold charge. Once the laptop was collected by Cartlow I got not update. For two weeks I was unable to get through to their customer service leaving voice mails with not return calls. Once I finally got hold of an agent, he informed me that it was repaired and will be delivered within two days. That was a week ago and I've just been informed that they haven't even started the repair. Cartlow haven't contacted me once, if I hadn't called them, I still would have no idea what's happening. Terrible experience!

I am writing to express my frustration regarding the significant delays in the shipping of my recent orders for six phones Orders: #3391879 #3391103 I placed these orders on 7th of December 2024 and 8th of December, and I was initially informed that the estimated delivery would be within the 13th of December and the 14th of December. However, as of today, I received only TWO phones out of SIX and I haven't yet received any updates or tracking information regarding the shipment of the order devices .This lack of communication and the extended delay have caused considerable inconvenience, as I was relying on these phones for traveling purposes. In addition to this, your contact number is always busy and always putting me through an automated system. I understand that unforeseen circumstances can arise, but I would appreciate a prompt update on the status of my orders. If there are any issues that need to be addressed, I would like to discuss possible resolutions to expedite the shipping process.

One of the worst experiences ever buying a product from Cartlow. An item was missing in the box which a return was placed - now they are demanding 25% less the actual refund price as they are stating I lost the item - Customer call centre is in Egypt and there is no way to contact anyone in their Dubai warehouse - DED Consumer Rights Complaint has been raised

Because, I ordered ipad pencil in cartlow, iam received that delivery almost exact time. But that item not working. That the same day I placed return that item through cartlow app.but after there nothing to show any return process. And I am too many time I mailed to cartlow. No response from cartlow. Threre is no technical issues or anything , because I get other notifications from Cartlow about offers. But iam not get any response regarding my order. Iam very disappointed. I am thinking I will complaint against cartlow legally, because I have all proofs. Because this is cheating.

The laptop was not working, and the electrical socket is not for the UAE. Besides, I contacted the Customer Service that have not even read my messages. My first experience with Cartlow was fine, but my second was very negative. I do not recommend buying from Cartlow.

أسوء شركة أتعاملت معاها في حياتي وانا مقدم شكوي ل ٣ جهات حكومية لان الاستخفاف بعقول العملاء ليس بذكاء انعدام تام للنزاهة وتجاهل تام لحقوق المستهلك !!!

I have been trying to get a hold of them for almost 10 days now , no reply no nothing they didn’t even care !!! I haven’t received my order till this day and I don’t know what’s going on !!! Worst costumer service

I’ve purchased 3 laptops from Cartlow and it was more or less ok experience. I then submitted buy back requests for these laptops after a few months: The first laptop was picked up quickly and processed fairly well Second one was collected more than a month ago and it is still (!) in QC. It is a normal laptop that works As for the third one, it wasn't even collected within a few weeks, given that there should have been a confirmation of collection when I made the request on their website. The follow-up calls (you should be super lucky so that your call is answered) and false promises from their support (we'll call you within 24 hours, we'll get back, we'll do this, do that... didn't work) didn't result in anything. And now again, their support traditionally doesn't reply to emails, calls or Whatsapp messages.

I bought a perfume and I found out that it was fake and they refused to refund my hard earned money.

This is the worst company I ever came across in my entire life. Zero customer service and support, zero interest in customer retention, zero care after all. I consider myself a reasonable person but all attempts to conclude the business transaction amicably failed. They just ignore you on every level. I am pretty sure their founder and CEO -Mr. Mohammed Sleiman- is not aware what's going on in his company. I can only repeat what I have stated elsewhere...do not buy and/or support Cartlow whatsoever. Stay away from them.

Service very bad, used product sold as new, return also very slow, you have to call customer helpline for 1 month for refund then they will decide

I ordered a laptop, and it's still in the processing stage even after 10 days. There are no responses from their side, I even called the phone number and it says that they cannot take the call or connect them. Unbelievable. I've read a lot of other reviews regarding the refund policy and that it takes even more time to get my money back, so I don't even know if I should wait or ask for a refund I hope no one use this service for their own good

Order is not dispatched and no customer care response really disappointed I placed the order on 19 th November now 29 th November there’s no response from Cartlow team since my order is paid but till now I haven’t got any update abt my delivery or refunds . Very disappointing service

after less than a month the power button of the phone I bought with top condition had its power button stop working randomly and when I sent it for warranty they stopped communicating with me. They emailed me one time saying they received a broken product (broken power button) and back glass that I had broken but did not ask for it to be repaired. The power button randomly stopped working and the battery also is bad as it shows inaccurate percentage. I literally tried contacting them 7 times now and no reply. I am very disappointed as I trusted this company. Order number 3299728

Edit: I have to come back for a latest on Cartlow. It’s been 15 days since I have been calling them to get an update on my pending orders but to no avail! They took my money and now no one is responding. The customer care number is not reachable! Please refrain from buying anything!

I wrote many emails regarding my order 3343715 a dell laptop e7250. I ordered it since October 18,2024 until now 24/11/2024 its on process. There is no option to cancel an order or to apply for a refund, Since the product has been paid.

I Purchase one iPhone 13 ProMax and order it from my friend account order #3365818, delivery time was 13th of November but till today i am waiting, contacting with them but no positive response., even not replying on email, very poor customer service even no body responding positively on call.

طلبت قلم ايباد وجاني في تغليفه الأصلي وكان القلم ممتاز والسلبيات بسيطة ان علبة القلم كانت غير نظيفة مرة

Perfect service