I have not received the part I ordered. I have also not received any update on the part as far as when it is going to be shipping or any tracking number. I have tried calling and all I get is voicemail. The person who this was outsourced to does not respond and by chance when she does it takes weeks. Poor customer service

Very professional with initial contact all the way through shipping and delivery. This should be your go to for RV parts. Even though this was a special order from Norcold, the “RV Fridge Guys” got the jog done!

I never received my order

Its been about 10 days and so far the order has not been filled or delivered and no word from the company as to what the delay is. I give a 2 star for easy ordering, but will change to 1 star if not received soon. May be out of stock, but let me know if so.

It took a while for my order to be filled due to a slow manufacturer. I received the request to revue RV Fridge Parts Direct not having seen the shipping notice, it went to my spam folder. Not knowing it was shipped, I wrote a negative review since I had ordered the items 5 months ago. RV Fridge wrote me an email kindly explaining all of the above. So, I’ve changed the review to 5 stars. They did the best they could under the circumstances with the manufacturer and cared enough to take the time to send me an explanation.

Excellent customer service! I ordered a part that was on back order and the owner, Morgan, wrote to me and explained how the entire process would unfold. It took about three weeks (which is what I was told) and the part arrived today and is perfect! Highly recommend and I will be checking here first for any further RV part needs.

I appreciated the timely shipping of product and notice of one item being back ordered July, 22, 2023. Since then, I have called and left a message twice and emailed once, all without an update for my last item. Now it is August 29, 2023 and no word.

Very fast service. Hopefully installation goes a well!

Never got the part, been waiting for close to three weeks now.

I purchased a 5 year old RV last Summer with a Norcold refrigerator. A number of the parts were rusted. I found every part I needed on this site. A number of them were tricky to get the right ones, and others had to be special ordered. Morgan has been great to work with, made sure I got everything I needed, and kept me informed as to shipping dates. Now my refrigerator looks like new!

We ordered a drip tray for our refrigerator. The tray came in a timely manner. It didnot have any attachments with it to hook up the hose. Basically just a tray with a hole in it. Very dissatisfied. Upon seeing my review the representative contacted me and saved me the trouble of contacting them. They worked on fixing the situation to assure i was a satisfied customer.

Information on line was very understanding and useful. Ordering was very easy and delivery was alot quicker than I expected. The parts are exactly what I needed, Thank you and if in need for anything for our RV refrigerator; this will be the first place I will go. Thanks again

Sent the wrong part and can't send the correct part!!

The first order did not get delivered to me. Morgan w/RVParts Express said she would order another and have it shipped to me. Actually, I thought I was ordering directly from Norcold!

I received the correct part that I ordered, in a timely manner. After that, I needed additional help to solve my RV refrigeration issue. Norcold Parts Express made every effort to assist me. Turns out the part I needed is not available. I had to slightly modify my existing part. But NPE was on the case for me. Thanks!

I just had a very bad transaction with another supplier who showed a picture of one thing and shipped another and when I tried to return the item I ended up having to call the Better Business Bureau so it could be resolved when I talk to Morgan she was so understanding and so willing to do whatever I needed done to get the correct refrigerator Morgan is an asset to your company very professional prompt and helpful what a pleasant person to deal with thank you very much so far I am very pleased with everything

Was extremely communicative and went above and beyond!! There customer service is awesome. T

The item arrived today. We just ordered it a few days ago. We thought that was pretty fast. And it looks like just what we ordered.

The girl taking my order was terrific!

I needed some parts for our Norcold frig in our horse trailer. I could not find anything until I contacted Norcold directly and they were so nice and helped me immediately. Thanks!