This company took more than three months to get my project completed after having been paid in full ! My mistake! I was also sold equipment they didn’t have in stock at the time and had no idea when they would be getting it in. I was offered an alternative which wasn’t to the same battery storage capacity. The main communication was via WhatsApp as the phone never seemed to be working. I had to continually pursue them to get any communication and the person I dealt with made out that I had a problem in expecting too much from them. Direct quote-“. We can’t contact all our customers as we have too many” . The project was eventually completed by an excellent contractor that they use (Sunlight Renewable Energy) and we were very happy with them as an organisation. Great comms and great service, excellent attitude all round and happy to have them in our home.

I was too hasty with my previous review, there was no scam going on, the company was having some delivery delay problems, and telecommunication breakdowns. Lewis has now since contacted me, their contact number(08002922270) is now operating, so hopefully, installation asap.

During sales, excellent for advice and keeping me up to date, excellent installation, everything went smoothly. After payment, no link to the app sent like they had promised, I'd to find it on the internet on my own, minor glitch with the wi-fi connection to the battery, complete silence when I asked for help. Out of the blue I had a sales call for aftercare from them and during his pitch I ask about the wi-fi issue, he gets all my details and says he'll help then tells me the cost of the aftercare. Literally the second I said no (I'm not even sure I finished the letter n) he was gone, not even a thanks for your time, bye and absolutely no solution to the connectivity problems I'm having.

Chelsea in the office was my first contact. She immediately put me at ease and offered me a very competitive price for installing a Lux AC coupler and 9.4 kWh Hanchu battery to my already installed panels. She proved to be very knowledgeable about her products. Deposit was paid quickly and my battery was installed within 7 working days . The team that came to fit the battery and coupler were also very knowledgeable, and refused to leave my property until I was happy . They even installed the app on my phone and answered all my questions. Warranties have been registered with Lux and Hanchu , and includes a 5 year workmanship warranty with SBG In all , a great effort . Thank you to the team .

Excellent service, fitting carried out well, friendly informed people to deal with

The whole experience from start to finish was good. No hard sell, just good information and a competitive price. Fitting was scheduled for around midday but recieved a call saying it would be around 5.00pm. Finally arrived at 6.00pm just as we were giving up hope. Probably been better had they just said pm rather than a specific time Fitter was absolutely brilliant. Answered all the questions I put to him (and there were a few!) Finally finished around 8.00 and was then going to the final job (a friends so we knew it was true). He then had to drive 150 miles home. Finally received a call from Chelsea around 8.15 to check everything was ok Some might see the timing as a negative (not necessarily something they can control) but the fact that they are working so late for me, far outweighs that A star performance all round

The fitters were held up at a previous job and turned up very late, despite that they worked extremely hard and efficiently to get the job done that day. All up and running and working a treat. Thank you all great job.

Wow ordered delivered and installed in less than a week Very keen price. Very efficient installers got us running and operating the app in no time Would recommend this company we found the experience excellent

Great price, plus a few extras thrown in. Rapid delivery and install. Kept informed, offered backup service. Really great experience from this company.

I called up to enquire about replacing my faulty inverter. The service was so quick! It was installed the next day. The engineers were great they took the time to help download the app and made sure everything was working correctly before leaving. I would definitely recommend the company.

With the 20% VAT removal beginning of Febuary I decided to take the plung to get a 10KWh battery. Had a Glowatt inverter running with my 16 solar panels for 18 months. So new inverter along with the battery to make this all compatable. Contacted Solar Battery Group and all fitted all with in 2 days !! Only issue was the sub contractors once fitted gave little time to run through workings on apt etc. Contacted Lewis who seems the be the owner and as they have full control at their end put a few adjustments right. Note: U-Tube do a video to talk you through. I have also changed to Intelligent Octopus Go to use cheap electricity (7.5p Kwh) between 11.30pm and 5.30am. You can program the battery on apt, to do this and works very well. We have i-boost to heat water. This now only works when battery full and the sun can drive it. Also have a Zappi 2 electric car charger. Still awaitng a bit of decent sun to see how this how performs but have in the mean time programed it to charge when low over night.

Battery was delivered in advance and installation arranged for after 3 as requested. Unfortunately on the day of install, the 5th snowfall of the apocalypse (according to the media reports, but what we call winter in Yorkshire) landed and the team got stuck in traffic. comms were excellent though and the kept in touch however as the weather worsened they called and asked if they could come in the morning. Whilst I wasnt in for the install, they managed to do what I struggle to, which was get my 18yo son out of bed earlier than 11am! I received a phone call to confirm all was completed and working, and when i arrived home, you wouldnt have known that they had been apart from the doubling of battery capacity

Very good service very helpful engineers

Prompt response to my enquiry. Once the Christmas & New Year period was over the battery & inverter were delivered and installed two days later. Now all up and running. Great service!

The Solar Battery Group are listing products they do not have access to! We at Infinity Innovations Ltd are the sole distributor of the Lux Power & Hanchu Brand to the UK Market on a Business to Business Basis. We have never sold to The Solar Battery Group and do not intend too. We have emailed and called them several times to remove our products only to have our emails unanswered and our calls disconnected. Do not let this company take your money for any of the Lux Power & Hanchu branded products.

The crew arrived on time in spite of very poor weather and installed the system .Called the company to resolve small problems with paper work and wifi which they are looking into, very pleased with system

Made an enquiry to their website, I was contacted promptly by email, followed up by a telephone conversation. Very knowledgable and helpful. Was given a keen price and a promise of prompt dispatch. System arrived all as specified on a two day delivery. Installation planned and commenced, still to be commissioned.

I have previously placed a complimentary report because the salesman sounded nice and convincing. Big mistake. However, the results after they installed a very expensive battery system that did not work made me realize that the person was dishonest and was only interested in his commission. The system installed in May 2023 was faulty and never commissioned. The excuse I got at the time was that there was not enough sun to charge the batteries which I mentioned at the time. The batteries were not charged but only a minimal of 25% which diminished to 0% after a while. I was very patient with them and they give me excuses they were ignoring my messages and their means of communication was WhatsApp. They were resetting their WhatsApp account thinking that their messages will be deleted. They were trying to get money by offering maintenance contracts for a system that never worked and they violated my consumer rights according the consumer act of 2015 and the terms of warranty. I had to get in touch with the manufacturers in China for help and support and after extensive tests the system on line was found to be faulty and they sent a replacement. The Solar Battery Group refused to come and install it so I’m finally taking action against them. Warning to everyone who might decide to use their products or services. Aske them for written terms and conditions of warranties, certificates of compliance and building as well as Electrical installation certificate. Do not pay any deposit and they final payment should be only and when the system is fully working and productive.

Very busy company. Good communication from intelligent well informed staff. Battery installed when they said they would. Well pleased with the result

Did everything they said they would quickly, efficiently and with excellent communications (on Whatsapp mainly). Units all installed and working in under a week. Market best price too. Thank you to the sales and fitting crew.