Everything was great -- buying, speed of delivery, setup, product -- but the only downside to my experience was that I didn't get the call, as the C/S person said I would, to tell me what the delivery window would be. I was told I'd receive a call 24 hours before delivery. The sofa arrived at 8a--I'm glad I was awake, but I needed time to move the existing futon to another room. My husband and I were able to do it in a rush. The driver said he/someone had texted my cell. I looked and it was there, but it must have arrived after 11p the night before because that's when I turned my phone off, and I didn't turn it back on until 2 min to 8 the next morning! I was told I'd get a phone call, on my primary number (landline) which is best, but there was no call made to the primary number nor on my cell, just a text. Other than that, everything was fine.

We were in the market for a modern, comfortable sleeper for our newly renovated basement. Skeptical of the many options we found online featuring mostly mixed reviews, we decided to venture out to our local furniture shops to see what we could find. We loved the pieces offered by the brand Lounto, with modern lines, simple design, solid construction. With very few options available in-stock, we looked at the additional models available for ordering. Armed with some quotes we went back home to give it a think and pick a model after properly measuring our space. Then, we decided to look online. We were surprised to find JenniHome. We have always been wary of “too good to be true” sites offering better deals than brick and mortar stores but after a bit of research on the business reputation and reading the many positive reviews posted by previous customers, we decided to give it a go. We purchased the elfin sleeper sofa with nesting mechanism and matching mattress protector at Jennihome for a much better price and faster delivery time than the 2 local brand name stores we had previously visited. Delivery was prompt and professional. The crew placed the item at the spot we requested, unpacked, installed the legs, showed us how to open it and close it, picked up the wrapping and were out on their way very quickly. Overall, a great experience. Definitely recommend JenniHome!

Professional, responsive, answered all my questions, worked with my building and me on delivery. Delivered exactly what I ordered ahead of schedule!

Very communicative with ordering and delivery process

All communications were timely and professional. Fast Delivery. On time. Quick unloading and placement of sofa. A great experience. Would buy again and recommend to others.

The service for placing my order was great! I called them to change my payment information after placing my order and to check on the status of the order and they were very helpful every time. The product was as expected. I love this sofabed and would definitely recommend. The delivery process was seamless. They called me a few days before to arrange delivery and arrived on time and built the couch with the white glove delivery. Overall a 10/10 experience when ordering from sofabed.com

Sofa is great quality, came fast, I had to deal with customer support a couple of times regarding a COI and other issue and they were very supportive and answered fast. Excellent!

The couch is absolutely gorgeous. The color is perfect and the structure and quality of the sofa bed is superior. It folds out very nicely and is somewhat comfortable if you like a harder bed. I will be adding a topper to the bed when it is being used. The service team that delivered the bed was also outstanding.

I bought a Queen sleeper loveseat (Hampton) for my ADU/office in my backyard and loved it so much, I got another one for the spare bedroom in my house. And sofabed.com was awesome. I expected delivery in 5 weeks but got both within 3 weeks. Really pleased with the whole experience.

We received very attentive service from James. We have had one issue with the center headrest not lifting up, but James is investigating it and I feel confident that it will be resolved.

My convertible chair/bed appears to be well made. It is firm but comfortable and looks attractive. The seller and shipper kept me apprised of the delivery status of my order. It was delivered promptly and courteously. I’m very happy with sofabed.com.

We ordered our new Nico King Sofa Sleeper from sofabed.com. Ordering was simple and fast. The customer service rep (James) was pleasant, polite, patient and helpful. We got the Total Care VIP Protection Plan, when we placed our order, which we are really happy with; haven't had anything happen yet, but nice to know the furniture is protected if any damage does occur. The delivery was great. The delivery crew was very efficient and fast. The sofa is wonderful. Thank you to everyone at sofabed.com and the delivery carrier, Metropolitan!

Amazing! We looked and looked for the perfect sofa bed and decided on the Hampton sofa bed. We couldn’t be happier with our purchase and the deliver process.

From ordering to delivery, the experience ranks among the top e commerce purchases. Company personnel answered all my questions, they provided honest expectations including delivery timetable, they delivered when promised providing professional service. The sleeper sofa was not inexpensive, but quality and appearance match the value. We appreciate the unique opening mechanism and the two mattress format. I was unfamiliar with this company but quite glad it turned up in my extensive searching.

Easy to order online, got immediate assistance when I had a question and the sofa arrived on time and was delivered perfectly. And I love the sofa itself. I would definitely buy from this company again, they are total professionals.

I ordered the Luonto West (Manual) in leather. The sofa arrived a day early and the delivery service was excellent. Would highly recommend the Sofabed store.

Sofabed.com provided the best price I could find. Ordering confirmation and cummunication was great. Delivery was faster than expected and delivery company was very good.

Owner very responsive. Sofa came quickly and was spot on!

Sofabed is an extremely reliable company! They do what they say they are going to do. James was very helpful in explaining the various styles. After three phone calls to him I decided on the Casey queen. The material is fabulous, the quality is unsurpassed. Thank you Sofabed!

The customer service was excellent. This was the only website that not only offered delivery but also knock-down service in case the item was too big to go round the tight corners of a condo. The delivery was perfect and we are enjoying the Nico sofabed. I wish the back cushions were a little more fir but otherwise the sofabed from Luonto is wonderful. As a senior citizen, I would have liked the option of having the legs a little higher so that sitting and standing would be easier. However, younger people would not have a problem.