Even though i ordered late, they sent out my router on time well before my proposed activation date. Eager to get online, i called them and they were very helpful in bringing forward my activation date. and made my move a lot more pleasant than i thought it'll be. I will recommend if you need a flexible provider.

We just bought our house and thought everything was ready when we moved in. When we contacted Breeztel, they took their time to explain to us that it will take a while for the installations to be completed as there are about 3 parties involved in the process before they could supply us with fibre internet. Coming from a house where everything was ready, this was hard too understand but they guided us through the process, contacted all the parties and stayed in touch with us through the process. It was a difficult period, as we needed internet for our business and other things but they were very helpful. Now we have everything installed and gained a friend in the process. I will recommend them but you have to be willing to understand how the process work so they can support you in the right way.

I'm giving them one star because just moved into a new build and they are the only good ones well that's what I thought till they tried to get more money out of what the sales guy said would be paying Here is the emails they sent me Hello Andrew, I am sorry to hear you felt that way. It is not our intention to upset you. The sales personnel is quite right that your bill calculated pro-rata for January is round about £20. It will actually be £19.34. This amount will have to be paid by 28th January 2019. The only challenge with that arrangement is, your bills are to be paid monthly in advance, it means your February 2020 bill (for the full amount of £38.97) will be due for payment between the 1st to 7th day of February 2020. If you are quite happy to make your February 2020 payment between the 1st and 7th February 2020 then please advise on your exact preferred date between 1st to 7th day of February and we will set your direct debit up accordingly. Our intention is to find the solution that works best for you and Breeztel. We look forward to your response. Sincerely, Jemila Walters. the sales guy told me this months bill would be £20 this month on the 28th because I only joined them on the 17th of this month then my bill for 28th next month bill would be £38.97 now they are changing their story and trying to get me to change my billing date when I don't get paid till the 14th of every month if you have to join this company very care full because they tell you one story when you first sign up then when they have you sign up change it again thinking you will be ok with it well I'm not and nobody told me that my bills where paid in advance at all on the sales team so don't use these company wish I could leave

They are terrible at resolving issues, the timescale for getting an engineer out is ridiculous and their customer service is non existent - the way I was spoken to on the phone is shocking! They also do not reply to formal complaints made!

It is very difficult to explain in words how bad Breeztel's after sale service is. The customer service is irresponsive, ignorant and arrogant. I was sent an out of warranty >10 year old router with single band. After calling the customer service team multiple times, I was given a copy paste answer from the FAQ which was not even applicable to the legacy router I had. Also, I was given a foolish explanation for the low speed, that the total speed gets divided everytime a new device gets connected to the WiFi (e.g. if I have a 30MBPS connection and I use only 1 device then will get the full 30MBPS speed. However, if 9 other friends come for a party, then the max. speed my phone will ever get will be 3MBPS (i.e. 1/10th of the original speed) even if no other device is connected to the router at that point. I have never heard anything stupider than this. After we checked the details of the router with Linksys and shared the same with Breeztel, they stopped responding to our emails. When I called them, their representative told me that they don't respond if they don't think that the query is worth responding. They must be kidding themselves. I am not even sure how the company is even surviving in the industry. Definitely not recommended!

Bad customer service. Chased for a call back a handful of times for a couple of weeks with no response. Sales people on the phone are not able to provide any help. It seems they just can't be bothered, no wonder everyone is going for Seethelight