We didn't speak Japanese, but the driver was cordial and able to use Google translate to communicate. He was prompt and got us to the airport comfortably and on time

This is the second time I use this company's services. They were polite, professional and communicated quickly via email and Whatsapp. This is a company I will use for Airport Transfer Service in Japan. Can't say enough things for this company.

Very professional service! Our driver, Taro, arrived early, spoke perfect English, and assisted us with our several heavy suitcases for our drive to Haneda Airport. I highly recommend HireTaxiJapan for airport transfers or for any other trip!

The Booking process online was easy. The driver was responsive and gave us constant updates. The car was maintained excellent. The instructions for pickup was very clear. They also agreed for a last moment booking which is great. Pricing was reasonable and all inclusive - so no confusion. I would highly recommend their service

NO FEEDBACK.. so I must consider canceled the reservation

Highly recommend! Taro was professional, knowledgeable, flexible & was very good at staying on schedule. He had some great suggestions and this helped us make the most of our short time in Tokyo. We look forward to booking the next time we visit Japan.

The driver was on time, met us outside of customs. The van was equipped with wifi! Very comfortable ride and easy to book!

Our first experience was fantastic - our driver met us at the airport and was very helpful, friendly and a great driver. However, when we rebooked for our return trip to the airport, our booking was cancelled by email the night before the flight, due to a lack of vehicle being available. I did not receive a text message or any other contact, so felt lucky that I had checked my email in time to book alternative transport. I would probably not use this company again as I would be concerned about the reliability of this service.

My experience with HireTaxiJapan an driver, Mr Komei, was truly excellent. His English was great. He was very serviceminded and professional. And throughout the day he provided great support and good explanations with all activities we did. It was a great pleasure and we can highly recommend him and the company HireTaxiJapan again! Best regards, Erik

It has English language on website. I’m very convenient and clearly understand of booking details, so I can easily find the car. Price is very reasonable compare with Taxi. I’m very recommended for Tourists with using English.

We needed a ride last minute. Pricess was seamless and easy. Looking forward to the ride 😀

On time, helpful and responsive - exactly what you need when heading to the airport!

Did not issue a refund

We use Hire Taxi all the time for our Tokyo Family Stay guests as transport to and from the airports. Always a seamless and professional booking process. Driver is polite and on time and everything was smooth. Highly recommended.

Very late reply. My client was already departed and I still didn't get the information about meeting. The client was nervous.

Good communication and reliable company with decent prices for the taxi ride

Our driver, Taro, was prompt in communication and easy to get a hold of. We cleared customs/immigration quicker than anticipated so it was appreciated that he came earlier than our reserved time. The reason why deducted stars is due to car seats that I requested not being present in the vehicle. I didn't feel comfortable having my 3 and 6 year old without car seats on a long car ride from Narita to Tokyo city. Driver did not have change, but, its fine, considered it gratuity. Other than that, I was satisfied with the convenience of a private airport transfer. Clean vehicle, driver didn't converse much, but not a big deal. I would book again.

Driver met us at airport and delivered as promised

The driver was very polite, honest and helpfull. he treat us very well and well speaking english. although there was 15 minutes late longer than schedulled time we have no problem with that. The administor also done a great communication and we are very well informed of everything regarding the order Regarding the vehicle it would be better if you could provide a latest model for the same type. (i expected newer Alphard but actual was old year Alphard) I will ask for your service on our next Japan trip thanks for a great service :)

Komei, made out tour very enjoyable. He was friendly and even assisted us with the baby while we were touring around . We enjoyed seeing the beautiful locations around Hakone in comfort . I would 100% recommend HireTaxiJapan. We like them so much We already scheduled another tour with them !