Avoid at all costs. We switched provider. They then charged us twice when there should be no charge. We notified them. They said they would contact us by a certain date with a resolution. They did not and have just double charged us again and not responding to new communication. We are effectively paying 3 energy bills. About to go to bank to charge back. System obviously highly floored and customer service is even worse. You have been warned!

If I could give no stars I would. Been with them since May and only just set up my direct debit payment, after numerous emails and phone calls. Customer service is well there are no words I can write on here for how terrible it is. As such I have now applied to switch supplier. Just sent in my first pictures for my first bill. I bet that comes through quickly even though they can’t sort anything else out that quick.

Good service, and thorough.

Terrible, waited months to sign up all they did was take my debit details and wouldn't contact me even when appointments were made. The only time they replied to me was when I told them I wanted to cancel.

Well here we go again joined this shower of s--t in March 2021 no bills I kept emailing them a few phone calls always promising to get back to me one phone call from a rather brash woman demanding I set up a direct debit I hung up and messaged them again and demanded a bill they replied £1295 pounds for four months supplie I left these clowns on 17th August 2021 now their e-mailing asking if I can supply the opening and closing readings for them such incompetence needs addressing please don't go with this company no stars from me so glad I left

Do not be fouled by the sales staff. I am disabled and have mental health problems. At the time of talking to them and offering a wonderful deal. I was informed that the deal with my present provider was ending. (Not till 2029) The change went ahead and as we are always told they do everything. The change over was in the June, however they took £42 from my account on the 27th of May. This left me £8 for 5 days and I was unable to get the basic shopping. (Friends helped) I phoned the company on a number of occasions and the girls I spoke to were pleasant. That was as far as it went, no return phone calls to explain, so I went back to old supplier. But now I need to get to money back they have taken from me. Please don't touch this company.

Avoid this company like the plague although it will be tempting with their low prices. I tried to set up 64 accounts with them which they managed to set up around 40 before they took £2700 in direct debits then became uncontactable. months later and after setting up the accounts elsewhere i still cant get hold of anybody to get my money back. DO NOT sign up with this company, symbio energy and utility point are next cheapest at the moment

I've just had three months of agony with this outfit, but finally put right by Liam who sorted the problem. Basically nobody told me that they only supply account statements every three months (not monthly). So while you make monthly payments and supply monthly meter readings, statements are 3-monthly. so not good customer service generally, but otherwise ok.

I have to say switching to neo energy was the worst mistake of my life this company has no regards for anyone I stayed less than one month with them had over 300 pounds taken from my account has been trying to get my money back for months without any joy every time I called they tell me the same thing as if it a machine and not an actual person. What ever you do do not join this company

Well sadly further to my nice review of them it turned out that none of my properties had been 'switched' ; I called my old supplier and not a single one had had any notification at all from Neo energy. I got an email a few days before the switch saying my DD had been set up; then later the same day, another email per property saying the DD had been cancelled. I called the direct customer service number that I had previously found, not the 0808 one which you just get someone who will 'pass the message on'. All of a sudden that direct number has an auto message 'I'm sorry, due to circumstances beyond our control we are unable to take your call' and same ever since. Now their website says they are not taking on any new customers. Someone did call me back once, and I managed to get out of them that they have around 3000 customers. Hardly a dent in the UK population. Something appears to be seriously wrong with Neo energy, and it's a shame as the first lady to call me back seemed decent and wanted to help. Even the 'I'll get someone to call you back' receptionist seemed to remember that I had called not that long ago and oh it's still not sorted tone of voice! Prices seemed good, website seemed ok??? Sort it out Neo!!!

I was thinking of signing up despite the terrible reviews due to them being considerably cheaper than the others, spoke with a polite lady who said someone would phone me later that day. Nearly a month later still no call, if they are that bad signing you up can only imagine how awful once a customer with a problem.

Well, that was a pleasant experience. Normally switching can be cumbersome and frustrating but Liam made it swift and simple and what a great guy, its lovely to talk to humans. Thanks for your help Liam :)

6 Months with Neo, never seen a bill, numerous conversations including Jasmine Nicola, Sarah etc etc. Never call back, never deal with my query. Sarah hung up on me even though I said I don't blame you. Please please do not switch to Neo, you will regret it

Don't be fooled by the odd 5 stars for the setup/join us folks. This lot are a disgrace. Been with them since January and the only thing they do is send out invoices for you to pay and despite sending regular monthly readings I've never seen an actual usage bill. At present I have cancelled my DD to force them to give me a correctly calculated usage bill, which I will then gladly pay when received. Come on OFGEM do your job and close this bunch down as soon as you like, they are genuine less than one star material, but you don't unfortunately go that low.

I had a call from LIYAM at NEO ENERGY as I had been on their site previously He was very thorough in explaining the tariffs and how the switch would be done Thank you liyam full marks well done David Impey

I couldd go into detail but it's the same as pretty much all other posts here. Doesn't even deserve 1 star. The company does not call you back no matter how many times you contact them and put your point across. Worst service have ever received by a long way. AVOID

Despite numerous calls to your office and e mails requesting a call or email, I have had no response at all, the most useless customer service!. I want to know details of why you haven't requested meter readings and if my payments are correct I have stopped all payments until you have the courtesy to contact me

Liyam was very helpful, l was very pleased that he was able to help with my questions and answered them, and put my mind at ease if there was a star rating of 10 Liyam would deserve it thank you

Avoid at all costs. NEO-ENERGY are quick to take you onboard but very slow to provide information related to your account. Customer service via phone does not exist. They have a very simple website where you CANNOT access your account online and online chat staff simply take a message; They are unable to answer your queries. Never again!!!

i switched to neo at the beginning of may.set direct debit up,sent them my opening meter readings.first payment was taken 7th may since then nothing has been taken from my bank.several phone calls and e-mails followed with no response.finally today phoned again and spoke to Chad and think everything is sorted he was very helpful.received e- mail with all information i requested within minutes.think i will cancel direct debit and pay with bank transfer though reading the other reviews