Great customer service. Had a glass tea pot which developed a crack at the handle attachment point which was replaced without a complicated process. Just what I would expect from a quality company.

Super responsive and helpful staff. Monica sorted out my delivery problem extremely quickly and was very understanding

What can I say, the best customer service I've ever dealt with, had a problem with the delivery spoke to Sophie who was polite and friendly, within 2 Hours my delivery arrived.. A big thank you would definitely recommend the company..

Customer Service was absolutely amazing! Spoke with Monica who dealt with my problem straight away and offered a refund/compensatory gift without hesitation.

Monica has provided excellent and outstanding customer service. Once the problem (IT issues) had been established, my complaint was dealt with immediately and my order shipped by ‘next day delivery’ It was a birthday present and the recipient was delighted with it. Thank you for your swift and efficient response

Sarann has provided excellent and outstanding customer service. Once the problem (email spam) had been established, Sarann dealt with my complaint immediately and sent my order ‘next day delivery’ (received today). I can’t fault the service I’ve had. Well done and thank you so much Sarann !!!

Delivery company delivered my original order to the wrong address - Whittards Customer Service Team, in particular Monica, solved this swiftly, sending me a replacement package free of charge. Very happy with the service.

on line price differs from price in shop. and it took the shop assistant more than 5 minutes to type my email address despite spelling it out several times. raised the issues with customer services and i got a reply with a copy of an article regarding price increases! no apologies or explanation at all.

I had an outstanding customer service experience with the Tea Company, and I want to commend Monica Harding for her exceptional assistance! My delivery problem was solved very quickly

Had a problem with some berry tea bags so got in touch. Sarann was quick to respond and even offered me a replacement box! Can’t fault their service at all.

I look forward to my regular subscription order as no Whittard shops near me. This time Yodel failed to deliver. When I contacted Whittard they have immediately replaced my order and dispatched it with a different courier with no argument. Obviously the coffee is always good, Yodel not so good.

I always receive my order without any trouble but this is the first time a bag of coffee was missing. Went straight on to live chat and it was sorted straight away and the missing bag is being sent out.

I had a specific issue that appeared recently with one of my Whittard orders. Yesterday I got in touch with Whittard customer service team and unbelievably for me in a couple of hours the problem was solved. I am very thankful to Sarann, Customer Service Advisor. I have received a human approach, very professional attitude, easy communication, an adequate and prompt treatment. Sarann was more than perfect. I'm very thankful and I'm writing these words with great pleasure!

my advisor(Sophie) was very helpful.solve the problems immediately .i would recommend deal direct .

Received excellent service from Sarann after emailing info@whittard regarding a problem with peppermint teabags. The service was prompt, efficient and friendly with the offer of replacement or refund for the faulty goods.

5* to Sarann in customer service. Dealt with my complaint with a professionalism that the Exeter manager clearly lacked! Thank you!!

The best tea shop in UK! My favorite one!

First time after multiple orders that I experienced a missing item. This was followed up, reordered by customer services, cancelled again, reordered by same customer services person and sent out with email contact to keep me updated. Thank you

I have never had a problem with any order from Whittard. However today, two packs of coffee were missing from my latest order. I sent a message to customer service and within 30 minutes had confirmation that the missing coffee would be with me by 5pm tomorrow. Thank you very much Sarann

Poor customer service. I bought a tea strainer from Whittards in Reading. It doesn't work, leaks tea leaves everywhere making the tea I bought undrinkable. I wanted to return it but as I live far away from any Whittards shop it would cost me a lot more in petrol and parking to get back to Reading than the item cost in the first place. I've been told there is no way they can receive it by post or refund me remotely. Why is it always perfectly possible to take payment remotely but refunds aren't possible? Not somewhere I'll be shopping again and this strainer is going in the bin.