I had an issue receiving a parcel from Whittards which had been despatch via Yodel. I spoke to their customer services and a replacement order is being dispatched today using a different carrier and will be with me tomorrow. Whilst hiccups are never great the way they are dealt with speaks volumes - and this was dealt with painlessly and has ensured my continued business with them.

I always enjoy Whittard products. Ordering them from the UK for US shipment would seem a bit complex, however. But I want FRESH product so I would prefer to buy direct from the UK rather than from an unknown Amazon reseller. I did have a problem with my most recent order. They forgot to include one of my boxes. HOWEVER, I contacted customer service and I received a very courteous reply the NEXT DAY. I provided a photo of invoice and shipment and they reshipped the missing product immediately. NO HASSLE. And delightful English courtesy from Sophia. Wow. Leaves me very willing to order again from Whittard Online. Thanks, Sophia!

Good product but spoiled by delivery. Instructions clearly said put in the parcel box, but was thrown over garden gate. Not the quality I would expect

I had absolutely brilliant service from Sarann, sorting out an exchange. This lovely service is the reason I’ll always choose Whittard’s for anything connected to tea and teapots!

Great service. Sophia's service is very professional, efficient and helpful.

A huge thank you to Sophie who resolved my issue within 5 minutes of receiving my email. The replacement sachet of coffee was with me 2 days later. Fantastic customer service!

After being bitterly disappointed with the service and eventual loss of my parcel, from Yodel, I emailed Whittards on the Sunday afternoon. Monday I received a very apologetic and concerned, although no fault of theirs, email from Sophie in customer service. My replacement parcel has already been dispatched next day delivery with a different courier. Excellent customer service Sophie 👍

Olivia assured me I would still get the free offer that was only showing after I had paid for my order. if it arrives 5 star customer service but as a web design it befyddles me I don't get the free samples and what not online even though I spend 4X the amount I would instore, if I could get to one! It seams strange to prevent higher spenders from sampling things they might go on to buy. But olivia was swift and polite. Thank you

Incredibly thoughtful service, I recently used Whittards corporate gifting services after many years of being an avid tea fan myself treating our staff members to these delicious products felt so right. I made an enquiry through an online form and then came Sophie their corporate gifting exec who truly couldn’t have done more for us. She made what’s normally a daunting Christmas task an absolute breeze. I didn’t think I would have much communication after I had place the order but Sophie made sure to keep me updated and was dedicated in making sure I had the best service possible. I will definitely be recommending this service to our neighbouring offices, great product supported by a truly fantastic team. Thank you whittards.

Many thanks to Olivia for solving my problem in a very short time - she was extremely kind and helpful. Great customer service definitely adds something more to the buying experience. So heartfelt thanks from a long-standing EU customer who's been waiting for Whittard's return for months! I'm so glad my favourite tea is back.

Sophia was great! Resolved my issue straight away, great customer service.

Lovely items. Their insulated mugs are fabulous. Great customer service from Sophia when i had an issue with one of the mugs

Sophia Rollinson is a very patient and great customer service person. She helped to resolve my questions/issues promptly. It’s a great experience!

I accidentally bought the wrong product and I called customer services. Sophia was super helpful and friendly. She easily resolved my issue. Much appreciated

Olivia resolved my issue immediately. I was missing one item in my order and she was able to quickly reorder the missing item. Thanks.

Great company with so much history, products that hold its value and quality for a long time. Exemplary customer service.

Many thanks to Olivia for her prompt service and email replies. Everything was done with ease and acknowledged. Thank you Olivia for the excellent service.

Purchasing an advent calendar for my wife, the hot chocolate wasn't to her liking. Whittard proved exceptionally helpful and accommodating, swiftly addressing my queries with an outstanding resolution. I highly recommend this company, particularly praising Olivia and Monica for their amazing customer service. Thank you!

In moving to resolve a minor quality issue, Olivia, in Whittard's Customer Service Dept. reacted positively to my comments. From beginning to end, the issue, from my point of view, was resolved speedily, and in less than three working days. Excellent response-can't fault!

Many thanks to Sophia for her speedy response to my email. We returned a shipment of coffee asking for a refund just before the festive break and it seems that it wasn't logged as a return. Contacted Whittard and all was resolved in under 24 hours which makes us feel valued as a Subscription customer of many years. We are all ways recommending Whittards to friends and work colleagues. 10 out 10 for customer service.