I made a mistake and ordered the wrong rug. Called and the rep was sweet and able to cancel my order immediately. Good customer service!

Very easy to place an order...Love that I can do it through Amazon!

Great selection of rugs. Need better ability to filter by "muted" and much less pop ups! Pop ups all the time made the experience frustrating.

My credit card payment would not work. Had to go through Amazon pay.

I keep coming back to Rugs USA for my area rugs. Great selection and service!

great flash sale

Easy to order and all shipments so far have been perfect.

Originally I gave a 2 star review as follows: "You wouldn't take my valid Mastercard for payment, made me use Klount or Paypal" Your customer service department is top notch; reaching out to me twice in days of the review, acknowledging my concern and taking steps to correct. Will be watching to see if that happens. Thank you for caring, reaching out and listening.

The rugs are just what I needed! Free shipping is nice too, as is the selections & quick turn around time. I'm very happy with what I have received so far & placed an additional order.

Easy to filter my choices!

Reliable service and good product. I have several rugs from this company and have been very satisfied with all of them.

Great rug for a great deal!

One step checkout, easy and they had a great selection

Easy to navigate and love Apple pay

Love using their site and buying their products. I like the selections. In particular the washable rugs areof interest. No special cleaning needed except vacuum and wash when needed.

I loved being able to see a picture of the rug in my room. Helped immensely!

The first order I placed was in May of 23, service was fast, quality of runners was great, and this order will hopefully be the same !!!!

Pop up box offered a 10% discount. It was honored on first order even with the item on sale.

Great selection and sizes. Easy checkout and good pricing!

lots to choose from