Easy to navigate and great prices

It was easy to order and the price was fair. Now I will see how the rug looks and feels upon arrival and be eager to write another review of my experience

Easy use of website. Nice selection. Unbeatable prices.

I ordered rugs and pads. I received the small rug and pad. There was a photo of the delivery of the small rug. The other 4x6 rugs and pads did not arrive. Although Flash delivery said they were delivered. No photo and no rugs. I discussed with the company. No help. They said the rugs were delivered, but I had no rugs AND NO DELIVERY PHOTO. They basically called me a liar. I finally went to resolution via PayPal. It was evident from the get go that PayPal planned to deny my claim which was refund the cost of the larger rugs and pads. PayPal kept saying I was not sending the information I requested. I sent electronically to them EVERY EMAIL regarding the order from start to finish. No refund. PayPal, as I predicted went with Rugs USA. I will NEVER use RUGS USA again. The RUGS people were rude and did not follow up with the Ontrac-Laser Ship delivery company THEY CHOSE regarding my rugs...no photo of the delivery, yet I did get a delivery photo of the small rug which WAS delivered by FedEx. I got bamboozled. Someone has my rugs. Be very careful if ordering from RUGS USA! Ordered April 8, 2024, said received April 10, PayPal resolution began April 22

I placed an order for a rug and rug pad. When my credit card information was accepted, the order went through without my first being able to review the order for accuracy. (Two customer service agents confirmed that this was true.) I called and emailed RugsUSA several times, but the address couldn't be corrected, and there was no guarantee the products would be returned to them. I can only receive a refund, though, after they receive the rug and pad, which had been shipped separately, back at their warehouse (wherever in the world that is).

Linked account online and shopping cart did not display

Why am I paying VA sales tax? That's not the state I live in.

Easy site navigation, quick purchase process

great experience very helpful customer service thought he live chat feature. Second time I have purchased a rug from this site

This is my 4th rug order and I love them all.

online shopping, graphics and prices

Everything was extremely well priced (my purchase was on sale) and the website was super easy to navigate. I'm excited to see the rug when it gets delivered.

Easy and sooo many choices.

ease of web site

Quick and easy to order on line, nice selection of products and priced right.

I love that RugsUSA reminds the shopper of discounts and promo deals. Who doesn't want to save money?

The affordable prices are always a win here at Rugs USA and the website is user friendly!!

Price. Free Shipping.

web site is easy to use. there are many choices. prices are reasonable

The website is user friendly and the rug selection is great. I always find what I’m looking for.