I booked my wife and my daughter's tickets two days back and paid 5% via credit card / debit card then I tried to pay rest of 95% using credit card / debit card then they told me Gaura Travel can't accept this payment method!!! Generally scammers don't accept credit card because for all the frauds bank refunds full money!! Beware of Gaura Travel!!!

Worst experience ever we had in our life. All they provide solution is fill the complaint form and apply for refund. They never accept their mistakes and ruin other travel experience. Plz don’t go with them even if they offer cheapest flight.Going to take the matter to VCAT.

So I booked a flight through this scammers and now I am chasing every day for refund however airlines has confirmed that money has refunded back to travel agent . Dont book anything through this scammer

Very bad service, unqualified staff never follow up wrong promises, they should have to close there business if they don't afford to provide service, it's a big scam.

Excellent Service. Their staff is always polite and friendly. They always find the right deal and help my family fly comfortably. I have been using Gaura travel services for almost 3 years now. I highly recommend Gaura for stress free travel.

UPDATE.................................................................... Gaura reached out to me the day I posted this, asked for details and promised to "escalate". After that, they stopped responding. Anyone checking the review would think it's been resolved. Not so true.. ............................................................................... Booking ID 74671 - MEL-SIN-DEL 20Dec2022 DEL-SIN-MEL 05Jan2023 Gaura Travel changed my return dates (DEL-MEL)due to overbooking. I accepted on the condition that they compensate me. Had heaps of trouble getting connecting flights (which were booked through then) synced. Their overseas number does not work, call centre cannot/will not help, just blame the airlines and do not transfer the call to anyone else. Their complaints team doesn't care or resolve your issue and the "Brand Manager" repeats the same response to every complaint. Now that the trip is complete they refuse to respond about the compensation, don't even acknowledge email or provide info over the phone. Absolutely the worst agency I've interacted with. Will never book through them again. Please don't risk your time, money, and peace of mind with this mob. If you still want to go ahead, be aware of these things (from my experience): -There is no cooling off time or blocking tickets. You have to confirm and pay immediately (while on the phone with them) .e-tickets are issued a week prior to departure. Gaura systems are not in sync with the airlines - actual travel dates may be different - you only know for sure when you get the e-tickets -You cannot make changes to parts of your journey. Have to cancel the full trip (to and return) even if you wish to change only one leg for one passenger. - domestic travel could be a separate booking. Changes are made to the international sector (even by agency), may not reflect on the domestic trip. Took me 8 calls to get it corrected (DEL-MEL day before BOM-DEL) - Local number in India does not work. While in India, have to call Australia to speak to them - Promises to call back are just promises most of the time - The airlines will not deal with you and will point you back to the agent

Booked tickets with them once, it was an easy experience. But these guys keeps calling and force to put a review through. I told them before that I will do it when I have time. But no this chick Monika keeps calling and asking for a review right there and then while she is on the phone. Bloody ridiculous...

They made my travel simple and easy

Hi i was booked a Ticket with Gaura travel they just cancel my ticket for no reason and after i chase for another ticket nothing will available but now i put request for refund but no refund and no one appropriate person to talk always customer care staff and they always tell we will for Forword the request we can't do anymore which is totally ill responsible they don't care how people suffer. customer CARE TEAM IS USELESS FOR SOLVE ISSUES. So, waste of money and time to BOOKED ATICKET WITH Gaura TRAVEL ............

Changed my flight details without any consideration of how I'm going to stay at the airport for over 30 hours. They don't even have an Indian contact number for people that are wanting to speak with a representative. Horrible service, and no accountability for their mistakes.

Great service!!

Their service is very bad. I cancelled my booking 4 months before and applied for refund and i didn’t get any refund yet. When i email them, they reply very rudely. They are very unprofessional, they should learn how to be professional and know how to deal with customers before even applying for this job.

Never book with this company again , made a mistake by overpaying my airfares with bpay , these stupid people r saying that it’ll b 8/12 weeks before refund ,I can understand if I need the 100% airfares refunded but they r holding that extra money for no reason , it takes two seconds to do a transfer ! Will never book again with this 0 grade company

This company is absolutely a joke no contact number for head office if you need to make a complaint you deal with only the call centre and they got different answers for the same questions no service just a rip off and waste of money and time to deal with this company.

We had good experience in booking with gaura travel. They every time I available to pick call

I have very good experience with gaura travel.

I had very gud experience

Our flight to india is on 09th Dec from Mel to Syd to hongkong to mumbai. Flight from Melbourne to Sydney by Cathay pacific got cancelled. Firstly this was not informed by Gaura travels but we found out when we were checking for baggage limit There is only one person in the organiztion who can do date change. I and wife have made multiple calls and dropped email but very few email get responses While calling Gaura, the calls get disconnected and they are unable to call us back after being in call for 15-20 min. The call gets transferred and we need to give reference and reason for call every time to new customer I had agreed options to be taken by Gaura to Cathay pacific 5 days back and gaura has not able to finalize those option with Cathay pacific. Last i check all the option discused are now full. One option that was provided was for me to pay the difference of fare or cancellation fee when the cancellation was done by the Airline (why would customer pay for cancellation of the ticket by airline) No urgency shown by Gaura to resolve my flight cancellation. When we need to book a flight u get prompt followup and multiple followup but nothing when you have to resolve the genuine issue. I am planning to go to VCAT if the issue is not resolved. Abhishek and Ashwini Sonthalia are you looking at bad customer experience and mental torturte this causes to customer. Ihave been with Gaura for last 10 years and this is the service i get

I am from Melbourne. The agent never says his name clearly as they want to hide their name. They say it so fast that even an Indian will have to ask 5 times to spell it out. In the last 3 years, I decided to book 3 tickets with them two times. The first time a lady from the Kolkata office [I questioned to tell it out] told me she will ring me with 3 quotes in the next 30 min. Never rang me. I booked with SA direct hence. Today, they cut me off while booking return tickets to India. Did not call me back. I called back immediately. Another person said Dev is busy with a new customer. I said I have not finished with Dev. If this time Gaura tells me to stuff up, I will never ever call Gaura and will tell all my friends to back off. The new guy too hung up on me now! Unbelievable. Untrustable. Pathetic service management in 2022. Gaura will not and should not last long. Imagine asking for a refund from them! I heard that Gaura is a tiny office with one or two rookies. It is a SCAAAAM. You have been warned.

Thanks to Ashwini who look after my issue in person and resolved by providing me flights without any additional cost.