Shocking experience, changing flight dates 3 times, demanding or threatening to secure the ticket immediately. Very unfair and disgraceful service, never expected such poor and pathetic experience from these travellers. Playing with people's money and ruining travel plans last minute is not a joke. No one should book with them!!! Forcing travellers to change the flight dates which are inconvenient for them and forcing them to make decisions on the spot

This is fraud company. Australian government must banned this company. I have already complained further to blocked this company in Australia.

Friendly agents. Worked to find my required dates on prevailing price. Over payment refunded in time. I am happy about the service.

They are Fraud company and fraud peopleGive your money for charity but don’t waste your money and book your ticket with these people. I booked my ticket a month ago and my in laws are ready to fly in 3 days but still chasing for the tickets. Still we don’t have ticket with us. Biggest lier they are. We ask several times to speak to manager of this company but they refused every single time. They always have excuses. 3 Days to fly but still they can’t plan their travel. I seriously going to take this further.It’s not done.We don’t earn to give our money to these scammers.

This company is fraud and all their agents over the phone lies to you. Please do not booked any tickets from this fraud company

Waiting for my tickets cancellation refund from these guys from before covid in January 2020. It has been 31 months. The form I filled online for ticket cancellation said a refund will be issues in 4-6 months and I called the airline next day to find out why it will take so long. They said your refund has already been issues. Waiting for my refund for almost 3 years now.

You guys want every one hard Earning money. Don’t want to give refunds after 6 and half month. Very nice way to do business 👨‍💼 really. Now you guys wants to take it off line. What ever you wants to give me solution put in public. Your team told Saturday some will contact in Monday. I didn’t got any phone call. As per your company policy and guidelines I did what ever you guys ask to fill all forms since December 2021. I will call April, June twice and July. I know already many many people put on every different group complaint. But you guys every…

awsome service highly recommended.

I booked with them so many time and never had any problem with anything. Easy and fast great prices.

Good customer services

Gaura Travel is absolutely good for booking tickets for India travel.

We had booked our tickets through Gaura travels early Jan 2022 The flight path was through Malaysia and since flights were going to India ,we were booked through Singapore and Airlanka then to Bnagalore.Our return first week of Feb 2022 did not go thro as well,I do understand circumstance beyond their control,We kept Calling Guara travels 10. days before our departure date enquiring if the flights were going through The same response it was definitely going through We were advised 8 hours before our flight that the return flight was not going.We lost money booking RTPCR tests And cancelled TAXI booking And hotel booking as we had to rebook at a higher price.We eventually returned back to Melbourne through another airlines paying more than business class fare one way.No response from Guara travels.The best is yet to come One of our friends also has similar booking and exact dates of departure ,got a refund of $1000 for the return flight cancelled ny MAL we got $800 less for no reason ,no explanation.After calling everyday to the call Centre im MumbaiWe were assured to fill in our complaint (done this several) time uploaded as per instructions To date no response & we are still awaiting a call from a so called team leader ARNAV promising to call but nothing to this date PLEASE BE WARE OF SCAMMER TRAVEL COMPAn Y CALLED GUARA

They are very fake and made their own rule to not refund money. The company should close, if one person had injured bad and in hospital on the day of travel ,submit medical document even they said cannot refund money. Ticket cost was $7000. Medical reason had avoided by them can they tell why? During covid time all airlines refunded money exept them.please don't book with them.

Unsupport customer support Even though airlines paid the money but this agent won't return. Money Afraid No response from customer supports Past this above saying that not refunding money even though airlines paid

Gaura travel agency is a fraud and scam company. Travel agents working over there are so dodgy. Worst experience and poor service. Please read all the reviews on the Trustpilot (au.trustpilot.com) and other reviews on social media. Please don't attract to some of the paid reviews on the Google. Please do your own research and check with your close known friends who used their services earlier and decide if you really want to consider Gaura travels. Don't attract price instantly and do your own research in all aspects and decide. I found if you’re using Gaura travels that means you are risking your trip for sure. If you don't have travel insurance, it's even more complicated. The reason is you don't know you trip is confirmed before 10hrs and you will not have ticket until 10hrs before. I wish I had read the reviews on here before I booked the ticket with them with Charted flight. It's worst experience and dodgy company. The flight condition is pathetic. They used scoot flight as a charted flight. I can’t express my frustration with charted flight journey. I checked with other who were there in same flight from India to Sydney around 45 folks and all of them said same thing and expressed their frustration. Experience is worst. Some of them received ticket 8hrs before actual boarding time. Please imagine you need to travel and you don't have a confirmed ticket. The worst thing is you don't even know the actual travel plan and in last minute they will decide the route of the trip. It's so dodgy company and service staff are pathetic. Especially, think this COVID times you need to do declaration source and destination Airports/countries and without having proper flight details and route map then we can't proceed with declarations. Another thing is COVID PCR generally recommends prior to 72 hrs as per Airline’s guidelines but Gaura travel staff asked me to book just before 24 hrs of the actual flight so that if there are any lay over in other countries PCR test is valid. My trip was delayed in Colombo for no reason around 14 hrs and I have a take Srilanka visa ($35 USD) on my own to be able to fly with Gaura travel. I felt so sorry for some family with kids and their struggles with journey and flight booking. Finally, if you ask for refunds then that's it and you will never get it. I am planning to report them to ACCC and Fair work ombudsman over for their fraud services. If anyone is interested, then please join together and report the same. Another thing is they will not send the ticket price invoice on the email, and it will over phone we need to transfer the full amount to their bank account. They will not issue invoice with details of the pricing also. It would be appreciated if you book a ticket with direct airlines rather than these sort of dodgy travel companies. Some reasons I haven't done enough research prior to my booking due to my personal circumstances. However, I would definitely not recommend anyone Guara travels for their travel booking.

I booked the qatar airways flight with gaura travels and because i tested positive for covid i had to cancel the flight 5 hours prior, but when i called them and told my situation they said the flight was non refundable but when i called the airline they said the flight is totally refundable and it is clearly mentioned on their website, i booed for 1500 and now they says the cancellation fees is 940 dollars and they will proceed the refund in 5 months, this was my worst experience and i would never ever suggest anyone to choose them as your travel consultant they eat peoples money they don not deserve to be choosen for any travel consultancy.

“Gaura Travel BIGGEST CHOR IN TRAVEL INDUSTRY “ Don’t book with Gaura Travel they are scum bags. I tried to book the flights for my family. Checked out for my wife and son and when I was paying for my ticket, the price got increased $1000 more during the check out. Completely unethical and illegal. I have used them many times before but their service has become worst. Stay away from them. Complained to consumers affairs. #ConsumerAffairs #currentaffairs #gauratravel

They have wasted my 25days and many calls in 25 days to book a flight using my credit from my previous cancelled flight with them but no Luck. They dont deserve any more time of mine. Lodging a complain with consumer affairs and a relevent ombudsman to deal with them.....One work for them "CRAP"

I booked two tickets in August 2019, and the flights had been cancelled because of the pandemic. Now, it has been more than two years and I AM STILL WAITING FOR A REFUND. I called Gaura team several times but each and every time I had received an assurance email but nothing else.

Most pathetic service I’ve received in recent times. Never book a flight with them as they can’t keep up on their commitments in regards to dates or flights. They will charge you a premium price but fail to confirm the date of travel or they will reschedule the flight. Their customer service is equally awful. I spoke to a lady called Sarmistha who was rude, started screaming at me and threatened to get a refund when I was asking the reason for rescheduling. She put on hold and never came back on the call. Pretty annoyed with them.