They use Davies Group for handling claims. It's been 3 weeks now since I had accidental damage to my laptop and I still haven't got a replacement even though I had a letter from the Genius Bar technicians listing the damage cost. They are very unprofessional, there is no transparency over the process, and the customer support people are utterly incompetent and they couldn't care less. I was sent a replacement that was a so-called box opened approved apple certified with a 12-month warranty through ValueCheckers graded A+. What I received was a second-hand laptop with very visible wear marks especially on the screen. The marks on the screen made those areas visible brighter than the rest of the screen and I rejected the laptop. Now apparently the "Valuation Team" investigates the claim. For £28/month this contents insurance is the worst deal I could have made. No wonder they closed the shop from 1st of May. Too bad Davies Group and ValueCheckers are servicing a lot of other insurance companies as well.

Excellent service , extremely professional claims handling process very polite staff lost my device on 18th of march the claim was accepted on 20th of march and the most important thing they acted upon my request and ordered the same colour phone which i lost. Furthermore the claims excess fee is very reasonable 5 star for your guys

Arguably the best insurance policy on the market, fast customer support and easy to use app.

So simple, so quick, just works!

Easy. Simple. Fast. How it should be. Great customer support too, Ali and Hugo were great and helped me come to a solution.

amazing! just what i needed. quick to set up, hassle-free and convenient.

Excellent intuitive app

Really quick and effortless experience.

Very easy to deal with and an insurer with a conscious. Would definitely recommend.

Great user experience

The easiest way to get contents insurance. Either individual items or everything at once, the process is simple, very quick and the cover is very comprehensive. If you need something (or everything) covered, definitely look at Kinsu first! Monthly payments and rolling contract make things super simple.

Superb app and insurance settlement process. Would prefer cash rather than vouchers but otherwise great product & app.

Very simple set up - much easier than an online form!

Very easy process and simple language for an insurance firm. 5 stars so far and will wait and see if the claim services are the same!

Super quick & simple, but more importantly for me: ethical & kind. A brilliant concept - 100% recommended.

A decent, smart looking app and smooth experience. There were a few glitches where I struggled to enter details initially but I worked it out after a bit of playing around. Overall-different, quick and no nonsense-like it.

This has gone to be, by far, the easiest and most straight forward insurance I have ever taken... I have saved myself a considerable amount by switching to Kinsu and couldn't recommend it more!

Really liked the simplicity of the app and the sincerity at the core of the concept! Would definitely recommend Kinsu to friends and family!

Kinsu offers a modern and user friendly service for the savvy customer I have recommended Kinsu to all my colleagues and friends!!

I was amazed just how easy this product was to use. I insured my mobile phone in a matter of minutes and for a lo cheaper then I expected.