They offered a very personalized and expedited experience. The custom designed product was delivered quickly and exceeded expectations!

I had a great experience buying a lab-grown diamond ring from Tianyu Gem. Maggie was amazing from start to finish! She answered all my questions, guided me through the process, and made sure everything was perfect. The ring is absolutely beautiful, and the quality is fantastic. I couldn’t be happier with my purchase. Thank you, Maggie, for your excellent service! I highly recommend Tianyu Gem to anyone looking for stunning jewelry and great customer care.

Erica is great, is very patient and thorough with her service and aims to please. Would recommend for any custom jewelry asks!

I ordered diamond earrings. This was such a pleasant process, the rep at Tianyu worked hard to make sure the product was as exact as I wanted. In the end, the result is even better than I could have hoped.The earrings sparkle so much. Prices are great. The packaging is so cute and thoughtful too. I'm really happy with the results and wanted to share!

Purchased two lovely custom made rings with Tianyu and they were highly responsive and engaging in the jewelry making process. They told me the exact grams of gold, shared gem selections with me before setting the pieces, and regularly shared updates. I was so impressed with customer service each time and I'm even more excited to make more custom pieces with them. All messaging done through WhatsApp.

Got a custom cut stone and then had a ring custom designed. Process took only a few weeks, Tianyu kept me updated every step of the way, giving me approval at every stage. I’m absolutely in love with the final result, it came out so beautiful. Wouldn’t have a single hesitation about working with Tianyu again. I worked with Maggie. She was very professional. You can ask as many questions as you want along the way, you approve every step of the process and Maggie was very patient. Would use them again!

Maggie was absolutely fantastic! If I want another custom design, I will definitely be contacting her again. She gave me a fair pricing (I enquired elsewhere too), but I chose Tianyu since I've read such good reviews about their products/customer service. She understood exactly what I wanted. I showed her composite images with detailed descriptions of what I wanted, a lotus/tulip setting, rounded prongs, the exact colour tone I wanted, etc, and she got me a CAD almost immediately. The ring took about 4+ weeks to make and was delivered within 2-3 days of it being shipped out. I did specify that I was not in a rush and I gave them ample time to fulfill my order.

I worked with Maggie for a ring design. The process was very efficient and she kept me updated throughout, even on her holiday. We started off with a certified lab diamond that had excellent specs which she sent me many videos of. We then worked on the CAD for the ring setting which I asked for so many changes, they were all done quickly and accurately. I'm so happy with the final product. I highly recommend Tianyu Gems as a reliable china-based jeweller for custom jewellery.

I worked with Maggie to create a custom ring and everything was perfect. Communication was open, friendly, and fast, and the ring was made exactly how I wanted. They offered a payment plan or to pay everything outright, which I really appreciated! She was also helpful in consulting when I wasn‘t sure. I will definitely order again!

I worked with Erica on some custom jewelry pieces. She provides quotes really quickly and is very informative about the process. I haven’t had any issues with receiving my packages either. I definitely have gotten a fairer price and exceptional customer service working with Erica from tianyu compared to my local retailers.

Maggie is the best, kindest, and most helpful/supportive sales representative I've ever worked with. She was so communicative and helpful throughout the process and even expedited my order without asking so it could meet certain timelines. She is excellent at her job and even gave helpful suggestions on how to improve my design. I highly recommend/encourage working with her - I can't imagine a better person to work with.

I can't say enough good things about Tianyu Gems. The quality is suburb, the shipping is fast and working with Sophia was super fast, easy, and responsive. I can't wait to do business with them again!

These guys are simply awesome. Super friendly, understanding, helpful and even sent extra items. Will use again for the next ring and I reccomend them to all my friends, the rings are so much cheaper than in Canada as well for seemingly the same quality.

I absolutely love my wedding ring. It’s so beautiful and I love Mrs. Linda communication. She the best! Definitely recommend her 10/10!

I have worked with this company and Sophia on several occasions to create amazing one of a kind jewelry. I know I can count on them for good communication and results. I can’t wait for our next project.

Working with Sophia has been the best experience I could have hoped for during this process of getting a ring for my girlfriend. Sophia was patient, always cheerful, very efficient, and very informative. I am one happy customer. Thank you Sophia and the team!

I was dealing with Linda and she was absolutely amazing! Such great customer service - she was so patient and explained all my options very clearly. She was also so lovely and friendly! Turnaround times were very quick and the ring is beautiful! The ring is exactly what I wanted and made very high quality! Thanks for everything 😊

Linda is very prompt in her reply and patient in addressing all the questions I raised. The product received was beautiful and exactly what I have wanted.

Fantastic, accommodating, quick, accurate and affordable! They worked with us to design and build our perfect rings! Shipping was fast and sales associates were quick to respond to questions. We definitely will come back for more in the future.

Ella from Tianyu Gems was amazing! The whole process was so easy. Any questions I had were answered promptly and I always got a response within 24 hours. The ring is absolutely stunning! I 1000% recommend using Tianyu!