Good customer service, booking completed quickly

The booking system on the site works well on some pitches, but in a lot of others it is not updated. So you end up booking and receiving a call the next day that it is cancelled. This happened several times. Also, they are allowed to cancel the pitches a couple of days before the matches and offer terrible alternatives, very far away - making it very hard or impossible to find a new pitch. The customer service is good if things are running well, but unprofessional and quite unpleasant to deal with if you make a mistake and there are issues to be solved.

The staff is always available for any queries. They are able to answer and help right away. I give their staff a 5 star on customer service.

I appreciated their professionalism and quickness in handling my queries.

Hireapitch are always very helpful, efficient and organised. I have booked football pitches (mainly 7-9 a side on weekends) across London, and they are by far the best site available for bookings. I have usually booked through Luke, who has always been very helpful. I highly recommend!

Not to long with company but so far good communication, quick response, easy system payments. Satisfied with service!

Very helpful and friendly staff and always on hand to facilitate our needs! 👍🏻

Called up enquiring about making a booking and got fantastic customer service from Cairo. Been using the Haggerston pitch for years as a local resident so it's great to see exceptional standards being maintained. Highly recommend.

Easy to use, great customer service - quick email responses and always available on the phone whenever I rung up. Makes trying to book venues much less stressful!

Started off... okay, just generally answering questions. Wasn't until I did not find some of their options suitable that they started being quite rude and unprofessional. Once I raised this to them in the email, I was told it was my fault for being too fussy and in fact 'you cannot detect a tone via email'. I went back to them to inform them their app doesn't work and I've booked my services with the venues directly as I did not appreciate their service... I was then told I have too much time on my hands. Evidently it's some "rude boy" on the other end giving it the big'un but sadly it reflects badly on what looks like a decent business model... and by judging from many bad reviews, this looks like a big problem internally. Personally, you are better off using the website to find the venues and contacting them yourselves / using Better.com as the level of service is much better. You'll also save roughly 10-15% per booking.

Jay was extremely helpful and helped us book a pitch with ease over the phone. I recommend this to anyone who wants a good pitch to play on!

Rude and unprofessional! One person will tell you one thing on the phone, when you call back and get someone else you'll be told something different. Everything is the customer's fault and they will never admit a mistake. They cut you off if they don't like speaking to you. Charge a fortune for any pitch. Pitches are in short supply in London and these guys are absolute mercenaries. We've dealt with them several times and been disappointed every time!

They are very kind, quick and efficient and always try to help you out! I'm very satisfied of this service!

Top top private facilities in wandsworth for 5 a side, me and my mates really enjoyed it. Would recommend.

Been dealing with HireAPitch for over 5yrs. Never been disappointed by the venues they offer - the service they provide and care they give to what they offer is admirable. It is a unique offering and they have maintained a great portfolio of venues and their prices have stayed consistantly competitive. Easy to contact and flexible when Covid has tested the offering! Always trying to help and provide solutions. Moved to a secure payment system now too - makes admin very very easy! Keep up the good work J and team!!

Booked the whitechapel pitch and it didnt disappoint, from the pitch to the customer service, it was top notch

Always a good experience. We've been long time customers and David's always been forthcoming and made sure to help us out when needed. Very responsive and willing to accommodate where necessary. Cheers!

Booked a pitch at Whitefield School. The guy who works there really made us feel welcome and went out of his way to show us around. Also, me and my friends booked at their vauxhall site. Fantastic surface with changing rooms right next to the pitch. Dont have any complaints. Cheerful staff 👍 keep up the good work guys and girls.

Great experience with hireapitch. Helpful service and professional. Thank you. Would recommend.

Great service, great locations and very nice venues to play in. As a casual player ( meaning I don't have a set team ) it is nice for me to go to different venues, play football and meet new people. I have had no problems been a very positive and enjoyable exsperience.