We bought two sofas from saxon about 16 years ago and over time one cushion got damaged. i spoke to Shaun at saxon and as our original leather was unavailable we found a near match. Shaun was very helpful and we agreed on a price for the replacement of two cushions which were made up very quickly.# The service from all at SAXON especially the crafts people who actually did the hard work with the leather we would like to thank.

17 years ago we travelled to Bolton to Saxon and purchased a lovely leather suite-recently we decided to replace the settee as it had had such a lot of use over time and thank heavens Saxon was still here to help us! And help us they did-from start to finish it has been seamless with Tia at base and all the wonderful people involved in the process and also excellent delivery schedule. I would definitely recommend Saxon 100 %

We recently purchased 3 sofas from Saxon and have been very pleased not only with the end product but the entire ‘end to end’ process from selection through to delivery. The opportunity to visit the showroom & factory and to see the selection of sofas available and how they are built was reassuring . Having made our purchase decision the ongoing communication and service was excellent . Checks were made at each stage of the process to ensure we were happy and the delivery date given at an early stage in the build was both timely and honoured. Very happy with our purchases and would happily recommend

The leather furniture produced by Saxon in my opinion is first class. At first I thought they were over priced but when you compare the quality against others they are not. we have had 3 orders in the last few years and they are all first class . They delivery was on time and the service friendly from start to finish. Worth taking a look if you need leather furniture.

Excellent products supported by an efficient, polite and enthusiastic team. Would recommend Saxon to anyone wishing to purchase a top quality upholstered product. You will be given knowledgeable assistance in selecting the best product to meet your needs.

The were very helpful and very informative about the sofas so to me it was easy to design my own sofas very good

Fabulous staff friendly efficient service, on the dot delivery and fabulous furniture, would and have recommended to anyone looking for excellent service and after care. Thankyou

Sofas by Saxon was recommended to me by a good friend of mine who has been in the furniture trade for over 40 years. I looked on line and found the website easy to navigate with some great ideas and lots of choice but decided a visit to the Chiswick showroom was needed. The team there were very welcoming, especially Amanda who gave us all the time we needed. We made two visits to Chiswick and ordered two sofas, one being bespoke. We were promised them before Christmas and we weren't disappointed. The transport team kept us informed throughout and the two guys who delivered our sofas were excellent. I've since ordered a new armchair to match from Charlotte who was very patient with all my queries, as the build quality is excellent on the sofas. More than happy from first to last contact.

Visited your showroom no preasure sales people, ready to answer any questions & offer advice Useful to see your production line nothing hidden from view

From ordering to delivery the service was flawless. Charlotte was brilliant, so helpful and patient. The bespoke Chesterfield 3seater sofa bed is beautiful, the colour, the quality, the workmanship, all outstanding. I can’t praise Saxon enough, I bought furniture from them many years ago and it has definitely stood the test of time, this is the reason I waited to buy from Saxon. So worth the money, I had no intention of looking anywhere else, I know quality when I see it. Thank You Saxon.

I was able to contact Sofas by Saxon easily, by phone and email, and my questions were answered promptly and I was able to get a computer-generated image of sofa I wanted in different colourways and also recieved samples of different colours. When sofa arrived, it was better than expected. Delivery arrived as scheduled and men were very helpful in unpacking the sofas, putting on feet and offered to put in position I wanted.I am so delighted with the quality and feel of the leather and the sofas are SO comfy. I chose the firmest sofas I could as I suffer from backpain and felt this would help (which it has)The service from enquiry to delivery was first class and I never felt in anyway under pressure to buy (unlike some stores I looked at for new sofas) and the price was excellent for the quality of the sofas

Fantastic company and great service, Keeping us updated with progress and delivery time. Highly recommended, We made the perfect choice, very happy and wouldn't hesitate to use this company again.

I ordered my kendal set, including riser recliner, through the Bolton showroom as I wanted velvet. The perfect cushion filler was selected and I even chose higher feet for the sofa to make it more suitable, the bespoke options were endless. Two lads came to construct my furniture in my lounge as the house access wasn’t great, so this was a huge plus! I have had many a compliment from visitors, and have received my ideal furniture that will keep me comfortable for years to come.

Could not rate this Company highly enough, the quality is outstanding on the furniture they make for a start. We now know the After Sales Service is also brilliant, one of our chairs well over 20 years old had the seat cushion lining underneath split. Its been heavily used and the rest was still in great condition. From the time we first emailed them to ask if they could repair it the communication has been excellent and very prompt Shaun Martin and his Team outstanding. A week after sending them the seat cover it was back on the chair as good as new. The main thing that struck us in a throwaway society is that this company truly care about their Customers, no matter how long ago they made the purchase so would never buy anywhere else.

We first used Saxon 22years ago when we purchased 5 pieces of furniture. Unfortunately 1piece took the brunt of the wear and tear. We contacted Saxon again last year to see if we could replace one item, which was a 3 seater chesterfield settee. The service we received was 1st class, they sent a swatch for us to see how it matched, fortunately it’s a very good match. Ordering was easy and delivery was when they said. I would definitely recommend this company and should I need anything in the future I would definitely go to Saxon

Excellent service from start to finish. We were looking for a new suite and saw the advertisement online and noted how good the reviews were. We decided to visit the showroom whilst away for the weekend. The girl who spoke to us in store was very helpful (and patient may I add) whilst we looked at the various suites (there was so many to choose from).. After returning home and making sure the suite would fit in our room we made our purchase via the phone. As the suites are made to order it came within 5 weeks and was delivered by 2 very nice young men. We are delighted with our new suite (and pouffe) and would highly recommend Sofas by Saxon, the workmanship is exceptional and we have had many compliments. Thank you

We found the staff at Burnley Showroom very helpful and were committed to ensuring we ordered what we wanted. The whole process from start to finish was very customer oriented. We were kept updated throughout the production and delivery process. Their products are of super quality and finish.

Timely and full responses to all e-mail enquiries. The London showroom team had just the right mix of proactive guidance and space to consider products with no time pressure. Very clearly focused on making sure the product that is chosen is right for you. The sofa and chairs arrived in the projected time scale and the delivery team were courteous and efficient. Furniture in use for two months and very happy. Overall a excellent customer experience. Thank you Saxon team.

I chose to buy my Chesterfield sofa and armchair with Sofas by Saxon for their good reviews on Trustpilot and after visiting their London showroom. I definitely recommend to try the sofa/armchair before buying (no matter the brand) because different models come with different depth and height of seat, as well as a more or less straight back, and you may not feel as comfortable in all models. Seeing the sofas in the showroom also give you a better idea of its overall size and look. The personnel at the showroom were helpful and patient (Aisha in particular) to explain the different options (leather types, colour, foot, etc.). The delivery guys were also nice and efficient. I have the sofa and armchair since only a couple of months (so I cannot judge their durability) but I am pleased with the finish, quality of the furniture and they are comfortable.

My wife and I have purchased numerous furniture items from Saxon. We have always found the pre-sale process, the purchase process, the transportation, delivery and instalment, and of course the products themselves, to be superlative. It is such a privilege to be able to source from a UK (British) firm, that manufactures and delivers excellence. With sincere thanks, Saxon :-)