Fast delivery, very pleasant delivery guys. The whole transaction was very friendly and fast. These 2 guys are an aset to their company. Thank you.

Reputation has streamlined all of my review sites, making day to day upkeep & management so much easier, & less time consuming!

I have been using Reputation.com for a couple of years now. Their platform is so helpful when it comes to managing reviews across all the different platforms. I love that I can respond to reviews on a variety of sites all from within Reputation.com. It saves a ton of time and allows me to respond to them quicker.

Reputation Management is probably one of the friendliest platforms to use by far. The team behind it is knowledge and patience.

The company we are associated with rely on this platform to monitor the progress of the business, so when the Reputation Score falls below the required average we simply fake the reviews. We ask all our friends, customers, family...etc to deliberately leave fake reviews to boost the Reputation Score. Don't believe everything you read on Reputation as a huge percentage will be fake reviews.

We have been battling with Reputation.com to setup a survey system for our communities for over 6 months and still do not have any resolve. We work with a 3rd party who has submitted numerous tickets on our behalf as well as had several calls to complete this task and they continue to kick the can down the road. This is not only frustrating but it also has hindered business practices and their team remains unresponsive.

I have been with Reputation for almost 9 months now. The sentiment score goes down day by day and once a month, increases according to the number of reviews received in last 30 days. There is a negative disbalance that tends to take your company scooring down all the time, the system is designed to receive daily and continuous reviews, wich is impossible in the BTR sector without burning out your resources. Poor customer service and resolution, avoid whether possible.

Reputation has a great platform for you to track your Reviews engage with your customers! I love that my company decided to use this platform!

Software is suboptimal and I hear they have poor people management and don’t treat their employees well

All this hospital has to do is deliver excellent service. Reputation lets the world know.

I am happy with what Reputation has to offer and they way in which they are constantly reviewing and updating to move with the times.

They are very customer service driven and helpful.

expensive and doesn’t live up to their promises.

Our customer success manager is always quick to help and resolve issues. With Reputation, we can easily manage all reviews.

Utilising the Reputation platform is a major part of our business enabling us to have instant access to our reviews, and enabling us to report upon any needs and experiences within our business. Dealing with all of the Reputation team is an absolute pleasure, so helpful and professional cannot recommend them highly enough

Great customer support

once again a thoroughly well run and interesting conference, and a great speaker which worked really well with the questions and videos from Dave, a great end to a fantastic day

I have never been to an event that's been as welcoming and engaging as Transform24. Reputation hosted an event to it's clients/customers, that illustrated everything the customer experience should be. Every element from the welcome reception, the workshops, food, atmosphere, merchandise and the incredible friendly engagement from Reputation employees brought out so many positive vibes. I look at Reputation and the culture it's created with the organisation, and thought "now that's a company I would love to work for!". Imagine if every customer who came through the doors of our business felt the same way, and that's what we should be aiming for. Reputation set the standard for customer experience in the best possible way and that's why Transform24 deserves the 5-star rating.

First, know that I didn’t pick them, I inherited the management of Reputation.com at my company. In the past I’ve worked with the top Customer Feedback Management (CFM) vendors in the space and had never heard of Reputation.com. I gave them a chance, and perhaps I got a little spoiled by my previous experience, but they have failed miserably. Never have I been treated so poorly by a vendor. Whenever we have issues, we are ignored by the Account Manager and CSM. I have to give credit to their technical support though as they fill in where the other two fall short. Their survey, data analysis and reporting capabilities pale in comparison to the leading CFM vendors. I don’t recommend them at all. Do your homework and don’t be driven by just price when choosing a CFM vendor.

I am thoroughly disappointed with the Reputation customer services and integration team. Despite the system's great reporting features, the constant issues with integrations have overshadowed any positives. The lack of ownership and commitment from their team, excluding a few exceptions, is frustrating. Communication is sparse, follow-up meetings are canceled, and problem resolution is minimal. I would not recommend this system due to these ongoing integration problems. A reevaluation of their customer service practices is urgently needed.