I bought a 24" snow blower with briggs & stratton engine. It worked about 4 times and then stopped. When I contacted them about the warranty I learned that I need to bring to an authorized repair site and that there are none near me in VT. At the end of the season I managed to get it to work so I was hopeful for this season. I just brought it out, put in fresh gas only to have it not start even using the electrical starter. I sent 2 emails to PowerSmart support over 7 days and as of now have received no response at all. Do not buy their products or at least make sure they can service it near you as the warranty is useless. This company does not stand behind their products. I deeply regret having bought this snow blower from them.

I purchased the 170cc lawn mover 2 years ago. This year when we started using it arms broken from both. On checking I found that it's frame is made of plastic which broken very easily. It's engine is very good but I cannot use it as can't push it. I can't weld it's it is plastic. Administration is requested to make it metal body instead of plastic.

Mower had a catastrophic failure after 5 uses. I tried to submit a warranty claim and a funny thing happened. Before I registered the product I got through to their 800 number pretty quickly. Once I registered (and therefore they had my phone number), they never picked up. I was "the next caller in line" for over two effing hours. It's a scam- they sell you worthless crap and then make it impossible to make a warranty claim. Don't make the same mistake I did. DO NOT BUY ANY PRODUCT FROM POWERSMART, FOR ANY REASON, EVER.

I was interested in a powerful (10000W +) portable inverter generator. At that power level they usually cost no less than $2500, often much more. So I was excited at first to see PowerSmart offer on their website a 12000W Inverter Generator (DB5095) for only $1150! However, no other site selling the product (including Amazon, WalMart and even PowerSmart's Canada webpage) mentions "inverter", and the product's manual says nothing about it! On the company's USA site, the word "inverter" is used only in the main item title/description ("12000W Inverter Generator DB5095"), and is not be found elsewhere on that page. I contacted the company, and they claim that it's indeed an inverter generator. But one look at the reviews of the product on their website clearly show they're all bot-generated: all made recently within the span of a couple weeks, with silly user IDs and one-sentence flowery statements that say nothing specific. I would tread most carefully with a product made by a company that provides nothing but murky, unclear info.

Bought a 17" mower from Home Depot. The unit smokes every time I start it. Repair shop rolled thier eyes when I asked thier opinion. They refuse to work on them. I tried multiple times to reach corporate. They do not respond. The blade bent on the 2nd use. Bought a aftermarket replacement blade. Much sturdier than factory blade. This was a bad investment. Never again will I buy Powersmart.

I am a 63 year old woman. My mother is an 87 year old woman. We scraped together the money for your lawn mower. We received it yesterday. Today we started to mow. It immediately stopped. The belt cover must not have been properly installed. The blade was cut into it. We had a lot of trouble getting it off the blade. We had to cut it off with a kitchen knife because we don’t have tools. I figure out from the manual it’s item 18 belt cover part # 203050396C for model # V8621S I try to order a replacement part. You have a 203050396B that looks completely different. So, I call 872 314 0005. There were 7 callers ahead of me. For over 30 minutes you update me on my place in line. Finally I am one caller away and you send me to voice mail !!!!!!!!??????? I call back there are again 7 callers ahead of me again. So, i hung up.

We had ordered a generator our full address was not put on and we didn't Know that and I tried to Contact them with no success couple times Waiting on the phone just to get Hung up on They did send us tracking information that we weren't aware of and they have refunded our Money. I don't know what kind of product they sell. We had a bad experience. We went and read reviews. And then we got scared and kind of freaked out. But some part we are in the wrong because we did give the wrong address.And they did give our money back like I said, I don't know about their products so I can't say anything.I also was a new customer but just wanted to say what happened. Forgot. To say sorry for jumping to conclusions , thank you.

DO NOT waste your money on there poorly made products!!! I decided to try them out on a whim, seemed like a good deal for a decent price. And boy was i wrong, within 3 months of having this mower the entire front plastic part that hold the front tires and hight adjustment snapped while i was cutting the yard and dug a half circle into the ground from the blades digging in, also the self propelled wheel broke 2 weeks later after i managed to rig the front back on, so now the mower has a wheel that doesn’t belong because you cant buy replacements for the self propelled wheels on the website, so only the right side has its original self propelled tire. I have sent numerous emails to the company about the issue well before the warranty was up, and guess what? Not a single response not a call not nothing. So we paid hundreds of dollars for a piece of junk that broke within 3 months. Trust me, DO NOT WASTE YOUR MONEY ON THIS BUSINESS!!!!! Its not worth the headache your most certain to get

Warranty process with this company is horrendous. I bought a leafblower. One of the batteries worked only one time before it died. I tried calling a couple times and got put on hold forever. I ended up emailing, but every email was like starting the process all over again, until I figured out I had to include a screenshot of my previous emails, so they would understand that I've already been in contact with them. It took about a year, but I finally got my replacement battery.

Even the number the company has on this page doesn't work. Have had the 21" lawn mower for less than a year and the bar that holds the handle in the mower snapped. I can not get support to respond to emails. It has been less than a year and have used mower maybe 5 or 6 times. It starts great but that doesn't do any good now. DO NOT purchase products from company if with this kind of customer support! I have been trying for 10 days.

Bought a DB8631 22” self propelled mower. It has worked for two years. That’s the upside. The drive gears are stripped. I have been trying to get their parts dept for several days. When I’m next in the queue the recorded voice tells me that no one is available to take my call. This after waiting 50 minutes I left messages with my name and number. No return call This company needs to be investigated I will contact BBB and NY attorney general

This is the worst product I ever purchased and worst customer service I have ever encountered. I purchased a powersmart 4400 inverter generator, I used it twice and it broke in the second use. For several days now I have been trying contact someone, I've sent emails and called multiple times with no response. Do not purchased thier product, you will be sorry!

After 4 mows the wheel broke off my new power smart walk behind. I replaced the wheel. Next the cord broke. I have emailed the company with no response. Will never buy power smart anything again.

We bought a cordless tiller for our small garden well unpacked everything got it all together and the plastic safety key is broken so we can’t even use this thing The absolute worst in customer service!They want you to purchase the product but you need to contact them for parts for get it!I have left 4 messages and 2 emails nothing not one person replied to me or called me back!Do Not But There Junk!!!!Stay away And I really hope someone from this horrible company reads my review and maybe they will realize what kind of a crap company they are working for!!!

I have the Power Smart 4 cycle brush cutter. Worked fine for one season. Tried using it this season. It’s been sitting on the carport through the winter. Checked the oil and it was bone dry. Added the appropriate amount of oil and tried to start. Pulling the cord is nearly impossible. Putting maximum effort and you can feel the engine turn over once. It doesn’t get any easier. Cord retracts normally. My opinion? It’s a piece of junk.

Stay away. Cheap product and terrible customer service. Will not honor warranty with repairs. Home Depot should be ashamed to sell items from such a bad company.

Electric mower cost me $670 and it is junk. Battery time is 20 - 30 minutes. Rear discharge clogs constantly, even if it didn't, you would have to change the bag every few minutes because it is small. Also, my drive won't quit unless the mower completely shuts down so, constantly starting and stopping the mower. Ivfollowed the instructions in the manual, still drive will not stop. Most of all I can't get anyone from "customer service" to help me. Never again will I buy a powerstupid product! I would do 0 stars if I could. UPDATE: Customer service manager called me and apologized for the poor service, explained staffing problems and are aggressively focused on the problem. She offered me a full refund and it was processed immediately. This is how customer service should have been to start with and I applaud her effort.

I had purchased a PowerSmart push lawnmower to replace my old Craftsman that I had owned for 16 years. After the first season with the Powersmart, the plastic front end that holds the front wheels snapped!!! The front end was digging into my grass!!! I've been trying for 2 days to get in touch with customer service by telephone. Just as I was next in line, I get disconnected. Stay away from this company! Not just this product, but the WHOLE company!!!

My local repair guy won't deal with Powersmart and now I know why. On hold 45 minutes and when you are supposedly next, it disconnects you. After I devoted half a day to repeatedly calling and holding, I did speak to a rep and ordered a new part, but they sent the wrong part, so here I go again. And they don't return voice mails. Avoid this company like the plague!

I wouldn't even give them a star if I didn't have to. Worst customer service out there communication sucks product knowledge sucks. Parts and personal contact, good luck!! Try getting a hold of the company before you buy their product and I guarantee you will not