I placed a repeat order of my son’s glasses with a slightly less powerful prescription than last year. The same frames, just an updated prescription. I received confirmation and a less than ideal ship time of 11-17 business days. After 1 month of waiting, I had to reach out and ask for an update. I am then told that the prescription is too strong for the frame so they are canceling my order. All after my son has waited 1 month for his updated glasses. The response from customer service is “sorry for the inconvenience”. It feels more like a middle finger. I will definitely not be doing business with them again. Update: The response to this review states that they knew they couldn't fill my order 2 days after I submitted it, however, I never received any communication beyond the confirmation (with shipping estimate) until I reached out a month later.

Good selection, easy transaction.

The frame is fantastic. Perfect quality and fast shipping.

Great experience! They had great pricing and kept in communication about order and shipping status.

Ordered my new pair of sunglasses and they arrived in just a few short days. The sunglasses were very trendy and at a great price!! I will definitely order from Frames Direct again!

I was happy to find the Fatheadz brand on your site. They are really the only frames that fits my face. I will be back!

I have bought many sunglasses from Frames Direct and never had any issue with them. They always have good prices and make sure if comes on time.

Was a pretty smooth process! Ordered first pair and they arrived within 7 days. Ended up not liking them, so returned them and picked out a new pair. After ordering new pair, was informed they were out of stock and the wait time was a few months. Asked representative for some options that were comparable to what was ordered. Representative was extremely helpful and found the ones I liked. The replacement pair took around 19 days to be delivered. Overall, a great experience and great pricing! Will definitely buy again from here in the future!

They ask for prescription at the very end. I have a expired prescription. I have long covid was why I was going this route. Should state will need valid Prescription.If it was my business and it's a requirement I would ask for it first.

I damaged my eyeglasses and needed a replacement quickly - Frames Direct told me that a frame was in stock - so I placed an order with them. Two days later, I received an email telling me that the frame was not in stock, so I called their customer service line to cancel my order. The rep who took my call told me that the email I received was incorrect - that they did in fact have the frames and my order was being prepared by the lab. Two days later, I received a call telling me that the frames were not in stock after all. I wasted a week dealing with Frames Direct and do not recommend them at all.

I ordered a pair of prescription glasses and was emailed twice about backorders when the glasses where finally "shipped" the tracking number did not update so i called framesdirect and they said they would submit it to ups for investigation. I called a week later to find out the status and they had not submitted it yet so had to wait even longer when they finally did get an answer i was emailed letting me know the item was "discontinued" and my order was cancelled. almost

With the largest selection of designer frames online, we're sure you'll find something you love is a very true slogan they say. Great price on frames and sunglasses. (HCFSA Eligible Expense)

Terrible. I ordered glasses and it took them five days to get around to notifying me they could not make the glasses. They say the frames are not compatible with my prescription. But my prescription actually got better and I have worn the exact same frames for ten years. to top it off, customer service has no idea why the lab had issues. so no answers...they just cant make the glasses I am already wearing...and four more days to get my refund ...they took payment in ten minutes.

The simplicity or ordering, the price and the speed of delivery make me a repeat customer. The frames are true to form. Never disappointed.

My son broke his frames so we ordered the same ones as a replacement to use with his current lenses. Frames came new in box as expected. Free shipping was a little on the slow side so might need to upgrade that if you are in a hurry. I would order from them again.

Great fast service and their customer service was very friendly/helpful and efficient. Will definitely order from them again!

Bueno y excelente

Everything was exactly as described. It was easy to search and find what I was looking for and decently priced. Shipping orders were quick and packaged well, as my frames were perfect even with all the stages it goes through during shipping.

Very nice discounted price, very good packaging, prompt shipping and excellent delivery process!

If you watch for the right sale, you can get the frames you want at a great price. The frames meet the exact dimensions I requested and are ready for lenses when I go to the Optometrist.