DO NOT TRUST THIS COMPANY !!!! - I rented a Mercedes E class from them and they gave me a faulty vehicle that had nothing but problems. For 1 week the car was unusable because of a horrible loud noise coming from the front breaks. And they didn’t have another car to give me like they said they would have. The car had worn out breaks, worn out window wipers, a broken boot lid, broken lights inside the vehicle. And I was paying a premium price of £350 per week for this. They then refused to compensate me for the weeks rent, Even though they took the car back before the minimum rental period, as they knew the car was not in working condition. (Them taking it back is an admission that the vehicle wasn’t up to standards) - When I returned the vehicle they tried to pretend the car was fine until they knew they couldn’t, as there own muchanic had to admit it wasn’t suitable for executive trips! Once they knew they couldn’t scam me They ran inside the building as they didn’t have a leg to stand on. And they didn’t come out again. Then they took over 6 weeks to return my deposit and I had to keep emailing and calling to get my money back!!! This company as a whole dealt with me in an astonishingly bad fashion. And now they keep trying everything they can do to get this review taken down… they have replied saying they will give me a call but they have not called me and they only did that as a tactic to get this review removed. They did that as to make me have to I put my name, phone number and reference code because if I didn’t this post would have been taken down. After I did that instead of contacting me they made another complaint about the managers names I used in this post so I had to remove the names or this post would have gotten removed. The reply they have made underneath this is nothing more then a tactic to get this post removed and hide the wrongdoings and try to get money out of more people!!! AVOID AT ALL COSTS They are absolute complete scam artists. Everyone I have spoken to has also been ripped of by these wronguns. I wish someone had warned me. I have spoken to many many other drivers who have had very similar problems like this with this company and these people. Dishonest unethical horrible company. DO NOT TRUST !!!!

Amazing rental company. I've hired previously to now and Rapid do not let you down. I had a vehicle issue and Rapid was more then happy to resolve the issue when the problem was not rectified they immediately changed my car for me to keep me working and earning and I've just picked up the original vehicle after repair. All the team are friendly and approachable and I would completely recommend Rapid if you are looking for a pco rental

Excellent service, driver top notch

Excellent good service all colleagues whether they are in Sevenoaks office or Gravesend

The people who work there are super helpful.

The process was so easy, quick and friendly people

Very helpful even I wanted hybrid Mercedes but they gave me diesel

This company is a joke! Rapid repair.. if you want to wait 10 weeks + and then when they turn up, say they can't do it! Why not send someone in the beginning. Instead relying on photos! There is nothing rapid about these guys! Also lie too, giving false hope, and now I'm down £250 because of there shoddy management! Avoid if I were you!

I have rented a Mercedes e class, firstly the company will put prices higher then what they have on the website, and vehicle are in very bad condition, also they will never service the car or offer help to book an appointment to service the vehicle! All they care about is taking your money! Very unhelpful and unprofessional team. Would never recommend to anyone I know. Absolutely very bad experience that will never use their very poor services ever again!

Excellent and great service

I was involved in an accident and my car was not in a condition for me to drive, Karl has instantly given me a replacement car and was very helpful. The service was a 5* service and very professional. I would recommend for anyone looking to hire car to use Rapid car hire service. I have been with Rapid for a months now and they have been amazing.

I stuck there two hours there but the fleet manger solve the problem with in two minutes nice man great help thanks

Always very good customer experience and excellent experience with them!👏🏾👏🏾👏🏾

Very nice service, friendly, proffesional and patient staff.

I have rented a Toyota Camry from rapid since October last year I called Scott off rapid on Friday last week asking if I could upgrade to a BMW Scott said no problem at all he had a BMW 5 series it would be ready today Wednesday 30 true to his word immaculate BMW520 fully serviced valeted karl loaded all my new documents on various apps katy done my new invoice this company is so reliable and professional I’d recommend this company to any one who wants to hire a vehicle thank you to rapid team

I’d like to give a massive shout out and thanks to Karl as he has made my experience with Rapid VM extremely easy and smooth. He is always going out of his way to help me, Karl is always going above and beyond and provides spectacular service!

Great thanks!

As I rented a car from rapid vehicle management it was very easy and good customer service they made it very easy for me and simply i willrecommend pco diver's to the company.

A very serious and efficient company.

Excellent company. Highly recommend it. Best customer service