Good customer service with bringing around the power chair

This company sold a Zeo Sport lite mobility scooter to my 87 your old Mother at her home address whilst she was alone, for £1500 over the shop retail price. Fortunately my Mother did not know she was taken advantage of, as this only came to light when I contacted the shop after her death to find out whether they buy back and the retail price and resale value of the scooter for probate. They told me it retailed at about £2000 (they don't publish their prices on the website). They had pretended on the invoice to be giving a good part exchange on her existing scooter of £505, but they had inflated the total price of the new scooter to £3500. I don't think my Mum even needed a new scooter as hers was only about 3 years old, but at the time I just thought if that is what she wanted to do then fine. It was only when I found the invoice after her death and having spoken to the shop regarding the price and value that I realised they had taken advantage of my Mum. I have emailed them seeking an explanation, but have not received any reply. I have also reported them to Trading Standards.

Their sales people are very knowledgable, very patient indeed and they are kind.. The scooter recommendation was bang on. Delivery likewise. The scooter itself is excellent Lets hope they keep it up, the signs are good

Ryan was very helpful and we are very satisfied with the products that he sold us.elite officer a first rate service and has always been very helpful. You'Will not go wrong using this company. Many thanks Don. fay

very helpful visited me at home spent time going through the various options they could offer me no forced selling just a pleasue to deal with from start to finish

The person I spoke to on phoning the company was caring and compassionate. My mum needed a chair to meet her needs following a stroke. I was well informed and they immediately grasped what was needed for her. Ryan visited my mum and was incredibly kind and empathetic and listened to mum and was able to advise on a chair for her. Ryan and his college came back at a letter date and took measurements and allowed mum to choose which chair she would like. Mum wanted to try a chair out, so they went and got one. The team made every effort for mums chair to be delivered before Christmas and succeeded. The chair has made a massive difference to her quality of life,providing her with comfort and reducing the swelling in her joints as she is now able the elevate her legs. This in turn has improved her level of mobility. The company did not make us feel under any pressure and were kind and empathetic throughout - I would highly recommend them

The visit was very early in the morning, but that was fine! All was sorted and the Wiper fully checked too. The visit was FREE, so I am very grateful for that as I had a new Wiper Arm recently put on.n

After trying to get some technical Support for a very expensive £10K Medema Mini Crosser X2 that they supplied, I was literally shouted at down the phone by a very rude lady. I have never been spoken to like that and I can see why they have now lost the Medema franchise - suggest to look elsewhere for a more friendly and professional company to deal with.

Without my knowledge my 90 year old mother bought a Zeo autofold scooter for £3249 on 31st January, she px'd an Amazon scooter that had only been used 3 times and cost nearly £900 to which they took off £349 of the total cost. Matter of days later she took a turn for the worse and subsequently passed away on 5th March. I only found out about the purchase a few days before her death. I emailed the company about her death and asked about a refund, but after a week they still hadn't responded. Their policy is to only accept returns no more than 14 days after purchase which they have to do by law, so this was 3 weeks later than the deadline. They have rigidly stuck to this policy as I asked if they would show some compassion and refund some of the money. I didn't ask for all, which they refused. They could have made a good profit as the scooter still had the plastic on the wheels and never used so they could have sold it to someone else for full price. All they offered was that they would honour the warranty for the year if I am able to sell it privately. The spineless Directors never even bothered to talk to me on the phone which I had been told twice that they would call. All I got was an email. Absolutely no customer service at all. Disgusting company. Oh and having just tried to find out the cost of the scooter on google search, as they don't advertise the cost on their website, it brought up another company selling exactly the same scooter, not the same name, however all the photos match for only £1799.99. Looks like the salesman was rubbing his hands with glee for fleecing an old lady out of a lot of money.

We are so glad that we found Elite Mobility to help us negotiate the pitfalls of buying a mobility scooter. Michael came on 20 September and spent two hours showing us models that might suit my husband's requirements. He also brought along a folding model that we had initially wanted to show us that it was too heavy for us to lift into the boot of our car. Brian was equally helpful when he delivered the scooter on 5 October and ran us through the assembly and dismantling procedures again. Subsequent queries were dealt with very efficiently.

Expensive unreliable problem solving, diagnostic & servicing service. 2021 bought a quickie jive electric wheelchair from Elite in Staple Hill Bristol. Was told that it was an unwanted order, now discover it was also used as a demo chair - should have been told. Problems with batteries over the last few months and chair cutting out after 1 mile. Have been charged on numerous occasions for home visits £49.99 each time (apart from one), one worker told me it wasn't my charger - said he'd tested it, another came and told me it was my charger and they were unable to test it. He then took the charger away without asking me first and said he "gave me another charger" - Elite in fact sold it to me -£49.99 for the visit to deliver new charger and £99.95 for the charger which retail elsewhere for £50.00. Will never use Elite again.

Elite Mobility are one of the most honourable companies that in my 60+ years I have had the pleasure to do business with, they are absolutely set upon trying to help the customer. Thanks especially to Wayne, Michelle, Mike, and the team.

Elite mobility arranged to pick my scooter up and fit a new motor and deliver my scooter back to me. I was not contacted by them telling me that you were going to change my batteries. I would not have given permission for them to change my batteries because they were just over a year old and would not have agreed to them being change. I would not have known that they had fitted smaller batteries if they hadn’t come to fix the scooter socket and taken the seat and cover off. Clearly they were relying on me not realizes when the cover was removed that the batteries had been change to smaller ones. They admitted their wrong doing because when they phoned to ask if they could pick my scooter and trailer up to sort out the trailer socket out. I complained about my Batteries and the wheels and tyres I was told you would fit them back on my scooter. When I got my scooter back they had only fitted the wheels and tyres not the batteries.

This company sold my father a mobility scooter which was over priced - I subsequently wrote and emailed them to ask why they sold this particular model to my father seeing it did not seem to be the best model for him but they have failed to respond to my contact nor engage with me (I am his son). I would be wary about using this company and recommend a responsible adult is present when their salesperson calls

I only wanted my seat made higher on a wheel chair i purchased last February. A single phone call to them made me a appointment where an engineer arrived at the time and date stated. No charge. Could not ask for more. Ray Summerfield. i

Good customer service from beginning to end and excellent workmenship. Would highly recommend Elite Mobility for all you're needs.

Maintenance was required on my scooter, the work was completed timeously and to a high standard.

Service second to none ,absolutely no pressure to buy.Unfortunately due to unforeseen problem [ no fault of Elite Mobility ]I had to cancel sale ,still first class help given to achieve this aim ,these are the people contact if you are thinking of buying .J.Bird

Very friendly and helpful. Would use again

Elite Mobility were a pleasure to do business with, from the first telephone enquiry to Bristol, to the very pleasant salesman who came and demonstrated our Mini Crosser, to the engineer who delivered our new M.C. and set it up for me. I would recommend you to anyone who needed help with disabled equipment. Thank you all very much. Sue Alexander