Please do not use this company.. For months I have tried to cancel our contract and they are refusing to cancel. They have stated they will cancel it in two years time… threatening the usual terms And conditions of our contract.. I have never dealt with a worse company..

We have been a client of ELAS for nearly 20 years - using them for all our HR requirements - I am consistently amazed by the speed at which they respond and the quality of support and guidance offered. I strongly recommend this company and all its services...

Avoid this company- They do not deliver We have been with ELAS since 2020. Got to say this company do not help you with Health & safety. We had a guy out but he was just all about logging on to their system. No help with any accreditation s. We were with Peninsula before, wish we had stayed

Our contact in the office, Rachel, is always professional, courteous and helpful. We have had multiple visits to carry out safety critical health assessments and all of the assessors have been excellent ambassadors for elas.

Jake Ellison (and the wider ELAS team) have been a trusted and valued support to me and my team for well over a year now. The level of advice and guidance given by ELAS is not only helpful and reassuring but continues to raise the capability and knowledge of the team.

Really angry 2020 was a traumatic year for busineses with many closed and staff furloughed. I find it incredible that Elas autorenewed my contract. Not one person attempted to contact us! You have expoited the pandemic for your own gain. Please dont bother replying your usual 'please read the terms of your contract' nonesense. I would have thought a reputable company such as your's would have taken a more sensitive approach! We have had other similar conversations with our suppliers who have been fantastic in finding amicable solutions for SME's such as our company. Update And despite your request for further details, which is just a way of making your company look like it cares, i have supplied the relevant details but no further communication! Why am i not suprised............. Update Thanks for your reply but you have missed the point! Also, your customer service team did not speak to me numerous times. It took me nearly a week of chasing to get a reply despite numerous emails. I am happy to post the email trail and your response here if required.

NASTY, NASTY, NASTY. This is the only way I can explain what I think of Elas. We used their services then cancelled at the end of our term. However because we did not cancel via written letter sent recorded delivery from the post office IN THE MIDDLE OF A GOVERNMENT-ENFORCED LOCKDOWN they have decided to auto-renew our contract and are now threatening to pursue us through the courts for non-payment of the auto-renew - a service we have never used!!

I would like to thank Jake from ELAS for helping me with settlement process from the beginning until the end. He provided a top quality guidance, and demonstrated patience in dealing with all concerns raised by large number of stakeholders.

I cannot recommend this company or its services. Having been a customer for several years when we actually came to need their help with an employee issue they gave poor advice, which resulted in a tribunal being started against our company. When I sought redress for the poor advice they denied any culpability and refused to listen to what I said. I was also made responsible for the tribunal costs with the former employee, despite it being their advice that had caused the tribunal to happen. Matters escalated with the very senior members of the organisation involved. They also denied everything and matters degenerated further. I saw this as a breach of contract and refused to continue paying their fees. They then sought to sue me in court, as their contracts states that fees are due, regardless as to whether ELAS do their job or not. In court it was found that they had indeed issued bad advice and they were then forced to withdraw their suit. Subsequent to this matters became acrimonious and I was threatened by them in order to make me not post any reviews of their company. I found that dealing with them was a very stressful and frustrating experience, so would urge others to keep away. (Edit to respond to the below) Was that the same lawyer who advised ELAS to take me to court in the first place? How did that work out for you? Your allegations are spurious, unproven and untested, unlike mine. A poor attempt at deflection. So you accept that your own actions brought us to where we ended up? Hard to deny that really, isn't it? The situation you created is the worst nightmare for any small business.

Jake Ellison and ELAS are outstanding in their delivery and support of their clients. I wouldn't run a business without them

Jake Ellison prepared meticulously for the hearing and presented the case clearly and concisely. He knew and understood the law around the issues and was confident but not at all arrogant with the judge.

Very happy with the service we have received from Elaz . From the first day Lee came and met us in our office to assist with an issue we had, it has been a pleasure being in a partnership with Elas for which Lee has to be given great credit for as you instantly feel very comfortable with him ,he is always available on the phone and is a great reflection of the company. Thanks Lee William Byrne Euro Guard Security

Through networking and searching for HR Support I had the pleasure of meeting Lee at Elas. I have found him to be completely honest and a genuine person who offers invaluable advice and guidance on best HR Practice and what is best for the company regardless of the business size.

Lee and the team at ELAS have provided an excellent service over the past year. In payroll no sooner have the figures been sent to them they return a completed pay run. For advise from HR they have always been clear and provided a written account by email of the conversation so it can be referred to. I would have no problem recommending them based on this years experience.

It was only after the flashy salesmen had signed us up that we discovered the truth. Slow. Incompetent. Arrogant. Far from an HR support and protection, their continuous errors and dilatory timescales put us at risk. Their service was SO bad we ended up finding another provider and paid for both services to run concurrently for 3 months till their contract ended (ie ended up paying twice) just to ensure we did have the support we needed.

I first contacted ELAS in January 2020 to gain some clarity around their contractual terms. Eight months later, and having sent emails to several people at various levels within the company, as well as sending communication by recorded mail (which is the only way customers are able to cancel a service with ELAS), my questions remain unanswered and the issues surrounding my queries remain unheard. There needs to be a greater level of transparency for customers who have cause for complaint. For example, on the ELAS website there is very limited information regarding their complaints process, complaints policy or complaints procedure. Nor is there any information relating to the Senior Management Team or details regarding who customers can contact if they have been unable to resolve their complaint internally. This, in itself, makes making a complaint difficult. I wrote a letter of complaint to ELAS's Compliance team which was delivered by recorded delivery on Monday 27th July. On Tuesday 28th July, I received an email reply explaining that ELAS was investigating the issues I'd raised and I'd hear back from them no later than 15 working days from that date. The email stated that if, for any reason, ELAS was unable to conclude their investigation and provide me with an outcome within the agreed timeframe, ELAS would let me know in writing as soon as possible and provide a revised date when I might hear back from them. 16 working days later, having had no further update, I emailed the compliance team back asking for an update. I received no reply. Now, some 29 days later, I am still awaiting a reply and have had no further contact. My personal experience with ELAS has been very disappointing and many other reviews here seem to share that opinion. I hope that ELAS urgently review their current Customer Service procedures to ensure similar failings and disappointments don't continue for other customers and I'd invite them to provide me with details of whom I may contact (other than the compliance team) to escalate my concerns which remain unaddressed.

We are a small start up independent restaurant with only 6 employees. Due to COVID 19 we had to close the business and can only hope that we will be able to reopen and survive somehow .They provided me with employee handbook and 1 health and safety visit during our first month in October. Since them used their services only month while always paid my monthly fees. They are our only contracted company who refused to not just cancel but even to temporary suspend my contract while we are closed. It is absolutely shocking the lack of understanding and sympathy what we got from them. Super disappointed,

Amazing service and support Prompt with a tailored approach to all enquiries.

We use ELAS for Employment Law and Health and Safety. Their employment law advice during this difficult and turbulent time caused by the virus and the massive impact that has on staff management has been fantastic - quick, clear, helpful, specific. I would particularly like to thank Emma O'Leary who has patiently responded to all of our queries and ensured that we can get things right in a quickly changing situation. Ellen Vick, CEO, New Prospects Association.

ELAS are a great company. We use their payroll service, Legal services and training. We are based in Cardiff and have been using ELAS services for a number of years now. The service we have received has been second to none. The payroll is completed fast and to a very high standard, If there are any questions emails are answered in no time flat and we have never been left waiting on the phone. When you phone ELAS you can always talk to a person quickly and the friendly attitude of everyone we have spoken to is brilliant. The legal team are always there for us making a great effort to ensure contracts and handbooks are relevant to our needs. We have had a few extremely stressful situations and the calmness of the Legal team together with their high levels of knowledge has been able to put our minds at rest straight away. The trainers on the courses are excellent. on one occasion overcoming problems caused by the venue provider the trainer just got on with it, overcoming any hurdles. The staff have really enjoyed their training. We would honestly recommend this company to anyone running a business With ELAS supporting us we always feel there is someone on our side. Thank you ELAS for always being with us whenever we need support. regards Marion Greenslade