Ein Desaster auf ganzer Linie – Unser Erfahrungsbericht mit Cibes-Plattformaufzügen Seit der Installation eines Cibes-Plattformaufzugs in unserem Zweifamilienhaus, das auch von einer - wie Cibes schon seit dem Erstkontakt wusste - Rollstuhlfahrerin bewohnt wird, erleben wir eine regelrechte Odyssee des Versagens. Der Aufzug funktioniert schlichtweg nicht zuverlässig. Bereits mehrfach wurden Reparaturversuche unternommen – jedoch ohne jeglichen nachhaltigen Erfolg. Statt systematischer Problemlösung scheint hier das Prinzip „Trial & Error“ zur Anwendung zu kommen. Ein Armutszeugnis für ein Unternehmen, das sich auf barrierefreie Mobilität spezialisiert. Erreichbarkeit? Fehlanzeige. Rückrufe? Zögerlich und ohne greifbare Ergebnisse. Nachdem er zunächst monatelang immer wieder stecken geblieben ist, sind wir nun seit Monaten gezwungen, den Aufzug jeden Morgen neu zu starten und zusätzlich zu resetten, nur damit er funktioniert – wenn überhaupt. Techniker:innen, die endlich auftauchen, sind sehr freundlich, scheinen im Hinblick auf die möglichen Fehlerursachen aber bestenfalls ahnungslos zu sein und verlassen das Haus meist, ohne den Fehler beheben zu können. Und nun, seit über einem Monat, herrscht völliger Stillstand: Kein Techniker in Sicht, keine Lösung, nur leere Versprechungen. Seit drei Tagen funktioniert der Aufzug nun gar nicht meht. Die Reaktion seitens Cibes auf unsere erneute Fehlermeldung? Ein organisatorisches Desaster. Offensichtlich genügt der Ausfall von zwei Mitarbeitenden aus dem kaufmännischen Bereich, um das gesamte System lahmzulegen. Es scheint, als sei Cibes nicht einmal imstande, bei akuten Ausfällen einen Techniker zu organisieren, geschweige denn das Problem zu beheben. Dass ausgerechnet ein Unternehmen, dessen Produkte für Menschen mit Mobilitätseinschränkungen essenziell sind, eine derart katastrophale Serviceleistung bietet, ist schlicht skandalös. Schon der Bestell- und Installationsprozess war eine Zumutung, doch das aktuelle Drama übertrifft alles. Nach diesen Erfahrungen können wir nur mit Nachdruck vor dem Kauf eines Aufzugs von Cibes warnen – insbesondere, wenn man auf dessen Funktionsfähigkeit angewiesen ist. Barrierefreiheit? Bei Cibes offenbar ein Fremdwort. Das einzige, was funktioniert, ist die Rechnungsstellung. Bevor Cibes irgendwas herstellt und liefert, muss man als Kunde 90% des Gesamtbetrages anzahlen. Ob der Aufzug dann auch funktioniert, scheint für Cibes dann keine Rolle mehr zu spielen.

Updated Review: Cibes lift 2 years old, supplied by Aesyliften in the Netherlands. The product itself is excellent but I experienced service problems from Aesyliften. The problems have now been resolved, but it is a shame that it took so long.

We had two cibes lifts fitted. One by Opal elevators which has been faultless. The second has been horrendous with a myriad of issues. Faulty buttons faulty battery charging, faulty lift guides wobbly walls, dead LED strips and a faulty drive belt. Cibes own installers did not appear to have a clue. The whole lift has been poorly put together and I have little confidence it will last very long. I would also comment that parts and servicing appear extortionate. I am surprised this is not illegal under monopoly rules. A lock that should cost £5 max costs probably 40 times more. Many of the original parts can be sourced elsewhere such as drive belts cylinders and Led strips. I will never buy another lift from Cibes. The quality i my opinion is rubbish. They don't help anyone and ignore customers once a purchase is made or a problem encountered. These are my own personal views and perceptions based on my experience.

The Cibes Lift has made our daily lives so much easier! From start to finish, the process was smooth. The installers were incredibly skilled, and they went above and beyond to keep our space clean. We' re thrilled with how quiet and reliable it is. An excellent investment!

Cibes Lift has been a fantastic choice for our multi-story home. The glass design is beautiful, creating a sense of space. Installation took longer than expected, but the team' s dedication to quality made it worth the wait. We love our lift and the accessibility it provides!

Our Cibes Lift installation was handled professionally from start to finish. The team was punctual, respectful and detailed, leaving our home as clean as they found it. The lift is easy to use, feels sturdy, and is so quiet. Highly recommend Cibes for anyone considering a home lift!

Ich warne jeden Interessenten davor einen CIBES Lift zu erwerben. Der Service ist nicht nur mangelhaft sondern unterirdisch schlecht. Weder die Niederlassungen in Berlin oder ÖLandsberg sind zu erreichen. Auf mails, auch an die GL, erfolgt keine Reaktion. Wenn dann doch einmal ein sog. Servicetechniker auftaucht, hat dieser keinerlei Ersatzteile und auch keine Ahnung von dem was mitgeteilt wurde. Darüberhinaus werden sehr teure Teile, wie z.B. Elektronik als defekt deklariert. Hier wied nur Geld gemacht. Mein Lift steht seit 6 Monaten still. Keine Reaktion von CIBES. Auch das Werk in Schweden antwortet nicht auf mails.

Wenn man sich mit Vertriebspartnern wie Hiro Lift rumärgern muss, hilft das beste produkt nichts

Cibes Lift has significantly improved our home's accessibility. My father uses a wheelchair, and the lift has made it much easier for him to move around. The installation team was efficient and respectful of our home. The lift itself is sleek, reliable, and easy to operate. We highly recommend Cibes Lift.

Our experience with Cibes Lift has been outstanding. The lift is not only functional but also a beautiful addition to our home. The team was professional and courteous, ensuring that the installation was done to the highest standards. We appreciate their commitment to quality and customer satisfaction.

We installed a Cibes Lift to our aging parents move between floors. The installation was done swiftly and professionaly, with minimal disruption to our home. The lift operates smoothly and quietly, and it's been a tremendous help. The whole process, from consultation to installation, was handled with great care and attention to detail.

Cibes Lift has transformed our home. My wife has limited mobility, and the lift has made a world of difference in her daily life. The sales team was very informative, helping us choose the right flawless. The lift is quite, stylish, and integrates perfectly with our home's aesthetic. We couldn't be more pleased.

We needed a lift for our multi-level home to accommodate our elderly parents and young children. Cibes Lift was the perfect solution. The team was professional and efficient, ensuring a smooth installation process. The life itself is high-quality and blends seamlessly with our home's decor. We highly recommend Cibes Lift.

We recently moved into a new home and needed a lift for my elderly mother. Cibes Lift was recommended to us, and they did not disappoint. The team was professional and attentive, ensuring that installation was smooth and the lift met all our needs. My mother now feels more independent and safe in her new home.

We did a lot of research before deciding on Cibes Lift, and we are so glad we chose them. The lift is beautiful and functions perfectly. The team was very professional, from the initial consultation to the final installation. They even followed up with us after the installation to make sure everything was working . We highly recommend Cibes Lift.

The Cibes Lift has made a difference in our daily lives. My husband had surgery recently, and the lift has been essential for his recovery. The installation was quick and seamless, and the lift itself is very user friendly. We appreciate the excellent service and high quality product provided by Cibes.

Our experience with Cibes Lift has been exceptional from start to finish. The sales team was incredibly knowledgeable and helped us choose the perfect model for our home. The installation crew was professional and efficient, ensuring everything was done to the highest standard. The lift itself is quiet, reliable, and looks fantastic in our home. We couldn't be happier with our decision.

Having a cibes lift installed has been a game changer for our family.My father has mobility issues and the lift has made it so much easier for him to navigate our multi level home.The team at cibes was wonderful taking care of every detail and ensuring a smooth installation process.The lift is stylish and fits seamlessly with our homes decor.

We recently built our forever home and decided to install a Vibes Lift. The lift fits perfectly and operates smoothly. From the sales team to the installation crew, everyone was professional and friendly. We appreciate the attention to detail and the quality of the product. It's a fantastic addition to our home.

The service we received from Cibes was exceptional. The sales team was knowledgeable and not pushy, and the installation crew was efficient and respectful. The life is of high quality and has made our home much more accessible. We highly recommend Cibes Lift to anyone considering an in-home lift.