I have not had any serious problems with Bristol Energy, the prices have been in line with expectations and when I have had cause to contact the company by phone they have always been courteous and helpful, if I have a complaint it is the time waiting for a reply!!

Dont go with this company. They owe me money after changing supplier and continued to take out direct debit after switching. They don’t answer emails. I have to go with Ombudsman to sort this

Customer service is non existent both if you send messages on their website and via email. I have been trying for monthe to get them to reduce my direct debits, as each bill ends in a massive credit (sometimes in excess of £100), so clearly their estimated direct debits are wrong. It's been 17 days since emailing and messaging them with meter reads they requested (which have to be within 14 days of taking before they will review a direct debit amount). They give the assurance of replying within 10 days!! Well, that assurance is broken. Pathetic way of reviewing direct debits anyway (these energy companies hold a lot of customers' money in credit accounts. They should look at the bills over the p[ast few years, not current readings. No reply at all to even a second email asking about the first. Customer service is non existent - don't bother with this company. In reply to your reply, I cannot believe it takes a complaint on trustpiolet for you to actually reply to my original email of 26th June. It is now 14th July - and after giving you up to date readings on 26th June after you requested up-to-date meter readings to recalculate my direct debit, you have the sheer audacity to ask again for another set of meter readings, because of your incompetence of not replying to my email within 14 days. I have refused to do this as there would be no guarantee you would respond within the 10 days promised as you did not before. The sheer incompetence of Bristol Energy astounds me. I have cancelled my direct debit therefore forcing you to send me a DD mandate which I will set up for September. And don't dare to suggest my bills have ever been in debit - they have ALWAYS been in credit AFTER the bill by usually more than my monthly direct debit This is no way to run a company. You have not calculated my direct debit based on annual projections - I can divide by 12, but it seems as though you divide by 12 and add on £20 or £30 a month! You are simply overcharging customers. I have always been very much in credit after each bill.

After being on hold for some time an 'answering service' took my number and told me I would get a call back. After 24 hours this hasn't happened. I am on hold again.

good service, good price, local call centres.

Do not use this company! I left Bristol Energy on 24th May 2021. Their final account issued on 4th June 2021 stated that I had a substantial credit balance and that I would be refunded in 10 days. After 4 phone calls and 1 email I still have not received the refund despite being assured that a cheque was sent on 1st June 20, and then told another cheque sent on 1st July 20. Now they are using an answering service to take their calls so you cant even speak to anyone at Bristol Energy

Awful company, a long time after leaving them I am still trying to fix my final bill. They seem to have just invented some meter readings and it's impossible to get them on the phone. I have submitted a complaint to the energy ombudsmen. EDIT: Proof of the new meter reading was presented to Octopus which they gave to you. Bristol Energy decided their wild-estimate was more accurate. This is not the correct process. Is there a reason Bristol Energy are doing this to customers? I can think of one.

We bought a house 2 years a go and inherited a long standing 2 year issue with a meter, caused by poor records/installation procedures by British Gas. Upon purchasing the property we signed up with Bristol Energy and although they tried to get the issue sorted British Gas weren't being very helpful with either them or myself. One of Bristol Energies team leaders (Aleta Larder) got involved and she's been brilliant in getting the issue sorted, arranging meter swap outs (to smart meters) and organising any refunds. Aleta is a credit to Bristol Energy and has been instrumental in reversing what had become a very stressful situation.

Account No.200082752 added, but no response from BE. My Gas meter failed in January2020 and was replaced by Bristol-energy (BE), however my Smart meter and IHD stopped working. Now after 18 months, dozens of emails, phone calls and 4 engineer visits they still can't get the IHD to function correctly and show 'gas current usage'. BE can be contacted OK, their App is excellent, my dual tariff is the cheapest; but Smart meters are no use if they don't function correctly ! Now you have my a/c. Info. 28.July2021. What are you doing to reactivate my IHD to show 'current gas usage', which previously worked fine? Regards, (still waiting) Michael M.

Received great assistance when changing contact. Always politeness when telephoning

The service I received when renewing my contract was excellent. The Adviser was brilliant. However, I've experienced problems with getting meter readings since I'm unable to do this myself. You agreed to get this done for me and I provided details of my meter's location where there is easy access on the outside of the building.Your meter reading contractors, Morrison Date Services are absolutely useless. Firstly they read the elec, but not the gas. Next time, they just left a card asking me to do it myself. I had to get my brother to drive here specially, to get a reading, but because it was done at the wrong time, it cannot be taken into account and you won't refund the monies I've overpaid.

good value and good customer service

Tried twice to recieve e mails putting me on a new tariff without success

If it was possible I would give 0 stars as they certainly deserve this – avoid if possible. Customer service does not exist. I am bombarded by emails and text messages about an unpaid bill that i have paid. I have verified the payment through their payment arm, who responded that payment was sent to them, and that I would need to contact Bristol Energy directly to rectify. When I contact them by email and telephone they do not respond/rectify the issue, and I continue tor receive emails and text messages about an unpaid bill. The whole lack of Customer Service just sends you round in circles - member of our team will respond to you within 2 working days. Avoid this company as they are beyond incompetent. Account number: 200254018

I am very happy with the service that Bristol Energy provides, no complaints.

Disappointed. Bristol Energy USED TO BE the best utility company I had used, but since requesting a refund of the credit that has accumulated on my account and to prevent repeated credit accruing, for my direct debit to be appropriately reviewed, recalculated and reduced, I have experienced over six months of chaotic, counterproductive conduct, and am currently attempting to get the service level experienced to the attention of the CEO

Can’t fault the service. Saving £3 per month £36 per year. Reassuring service.

Told them I was leaving when contract ended as there was a slightly cheaper tariff. They wouldn't match it, si I am leaving. It's a 40% increase

I have been a customer of several energy suppliers over many years now and I can honestly say that Bristol Energy are a pleasure to recommend both for their friendly efficient service but probably more important their excellent value tariffs. Having been with them for two years, I did my usual Uswitch comparison website search but could not find any supplier to beat the new quote from BE. Great news for me and check them out yourselves as most suppliers now charge ridiculously high daily charges in addition to massive kilowatt price hikes.

Good enery provider can't complain been with Bristol-energy 3yrs