I have been with you for 2 years now and no problems at all very helpful

The only thing would want say when emailing a statement please add a contact telephone number .

If I could give 0 stars I would! I have had regular and constant issues with this company since I moved into this property and inherited them as my energy supplier. I couldn't afford the time to research and switch to a new supplier. The worst incident they inflicted on me (and they have been many) was when my gas meter was unable to show readings they calimed that this was absolutely fine and I'd simply pay estimated bills for as long as I continued to have them as my supplier! After stating I'd be taking this to the energy ombudsman and also taking lega action - in short when they realised that I couldn't be bullied or intimidated into paying estimated bills - estimated bills which favour them in terms off the cost they backed down and replaced the meter and my electric meter with brand new smart meters! Great I hear you say but there's more due to the type of smart meter installed they cannot operate as smart meters Instill have to go and get the readings every month ! They said that this was due to the way the information is transmitted and it's because of the proximity of the gas meter to the electronic meter. They did promise to come back and install a range extender on the gas meter so it would function as a smart meter but so far nothing that was over a year ago! Added to that they have the highest standing charges for both the gas and electricity that I've ever seen. I would strongly advise anyone who is thinking of having these people as their supplier of energy to avoid them like the plague. They have now posted an inaccurate reply I made a complaint with their own complaint department who have all the details of this they are doing as all companies who get a bad review here do attempting to make out they care! I had to fight them to get them to change my meters and I spent hours of my valuable time - time I should have been working on the phone with them trying to resolve an issue of their making and when they offered me sizable gesture of good will against my bill they assured me they were going to keep in touch with me regarding bringing my smart meters to full usability and they pretend it's my fault for not getting in touch with them. Further proof if any were needed to avoid this company. I am absolutely not going to waste any more of my time calling them as they suggest in this response! They simply want to seem like they are doing something with this pathetic response - what they should have done instead of this timid,meek inaccurate one a size fits all response here was to contact me personally and get my smart meters working. I'm not going to cancel any plans and wait for the call.........

Excellent energy company with good customer service.would recommend to anyone.

I left Bristol Energy at the beginning of March and at the time I was in credit. It is now July and I have still not received my refund. I call and email every week and all I am repeatedly told is that it is being processed! That is when someone actually gets back to me! Not good enough!

UPDATE RESPONSE on 5 July 2021: Following on from Cara's reply as of today (5 July 2021). Can't find the customer number? Wow! that's a new one!! I've called the number provided by Cara in her 'standard' response to every complaint. I have rang 8 times already today, get the standard automated response and not able to speak to anyone. When I did manage to get down the queue my call got cut off. I have now emailed Paul Richards directly to get some form of resolution. _______________________________________________ REVIEW ON 2 JULY 2021 I was promised a 'good-will' gesture of £70.00 to be credited to my account within 10 days on 21 April 2021 to a complaint that I originally made in October 2020! At time of review on 2 July 2021 and despite follow up emails and phone calls since then I have yet to see this good-will gesture from Bristol Energy. Infact, Bristol Energy has NOT contacted me at all since then. To date this matter STILL remains unresolved from my initial complaint from last year. Chasing a £70.00 payment may seem trivial to BE and its customer care and management team but to us it is a matter of putting food on the table or paying the utility bill. I kindly ask that this matter is dealt with asap and to my complete satisfaction!

Appalling customer service Took money from me wrongly and 3 months still have not returned it Still another week on and no money returned to me - they are thieves!

I am happy with Bristol Energy provider. Brilliant customer service, respond quickly and sorted things out same day.

Received an email to say my fixed tariff will change and I will be paying £27 a month as opposed to current £19. I rang 2 days ago, kept being transferred the cut off. One guy very argumentative with me, I rang back to be transferred to renewals who could only take a message for someone to call me back. In the morning I will contact Octopus, my electricity supplier for a gas quote and leave Bristol Energy

I have always had good service and information from Bristol Energy plus help if required.

The chap that assisted with the setting up of my new accounts for Gas and Electricity was most helpful as was the lady that assisted in making arrangements for the return of £500. Looking forward to receiving the big cheque. Thanks👍

Friendly helpful service. Problems with assessing my account persist but the staff always willing to help.

I like their ethics and they respond well when necessary.

Customer support process is comical. The people are good and pleasant, but the process to help the customer are terrible. We had a problem with a meter move and their engineer, then their customer support team failed to get the correct ticket to UK Power Networks. 4+ weeks and tens of phone calls and emails and now I've been on hold for 45+ minutes. Would not go with BE. No email yet, Anne One day on and still no email from Anne

Thanks to Nicole- she sorted out our ongoing catalogue of errors with basic billing and credits on account with BE. However, all got sorted by Nicole- very professional and competent, so lucky we got her to help us!

I left Bristol Energy last October and after they had refunded me what they owed me and told me to cancel my direct debit, I thought that was the end of our account. Yesterday without any correspondence with Bristol Energy whatsoever, I received a text message from AJJB Law, a debt collect/enforcement agency for money, that I owed T/A Bristol Energy. Naturally I thought this was a scam as I had a refund from them and no other correspondence in any format had been received from them. I got another text from AJJB Law this morning. So I called Bristol Energy and they told me there had been an error and I owed this money. I asked them if it was normal for a debt collection agency to be actioned before they contacted a customer to speak to them, I was told that this had happened to 700 other customers. This is not how you treat customers ex or current. I feel so stressed because of the contact with the debt recovery agency. I have never owed a penny to anyone and feel sick from the whole experience.

Andrew was completely courteous and helpful. He took a problem away to understand it and came back with it fixed pronto! No reply, please.

Poor customer service reps on the phone who get straight on the defensive at slightest hint of anything that would be a disagreement with them. Not nice to deal with and poor at setting any customer expectations. Wish i hadn't signed back up

Doing great thanks !

All running smoothly and accessible to speak to on the phone. Ship shape and Bristol fashion :-)