So far all good and no regrets. Signed up in the morning and within a couple hours was sent login details to use with my own router. Tried these a few hours later and was online straight away. Ran a few speed tests and was getting speed I paid for. Customer service was good and was refreshing to deal with a human instead of a chat bot or a call center which does not understand - which has been my experience of large telcos used before.

I was hesitant as never used Merula and OFNL before. Order placed on Friday at 3pm, router delivered on Saturday 10.30am, up and running. Service is better than expected with 7ms ping. I barely give comments but these guys are brilliant.

Great costumer support, very attentive and helpful. Quick response times

Great transition and the best customer experience I have ever received. I was kept informed and any communications were responded to very quickly. I would like to say a huge thank you to Richard, Chris and Ciprian for getting everything up and running as well as the fun conversations whilst doing so. I could not recommend Merula more highly. Thank you all.

The sales person gave several reassurances on steady internet connectivity as I work from home. Internet keeps cutting out several times a day. When I called to report this they told me to "switch off the router off and turn it back on". It didn't fix the issue. They then gave me a bunch of excuses and told me to buy a WiFi booster with my own money to fix their internet issue. They finally replaced the router that I had to buy as part of their internet services but the internet still kept cutting. They also reduced the speed of my internet from 120mbs to 40mbs (when I had paid for 120mbs) but still charged me the same amount of money. I finally left Merula and went to Monkey Tree Hosting (fantastic company, internet hasn't dropped once, been with them over 6 months now). Merula refused to refund me for the price of the router or for all the months that the internet issue was happening. This is also the second time I've had to post a 1 star review because my original one was removed 🤔 Merula is terrible for internet connectivity and customer service. Go elsewhere for your internet.

I ordered online and they sent a router as well as instructions on what to do when the router arrives. I was connected within 2 days, and when the router was slightly delayed by the courrier, Merula updated me reassuring me that the router would arrive promptly. Now with everything sorted, the wifi range and speed has been very impressive.

You did exactly what you said you were going to do! Brilliant! Im a pensioner and you were very patient with me

Super quick turn around time and super fast internet

Just signed up with Merula for their OFNL connection, migrating from a VM02 service! Good communication from start to finish which only took a few hours. 9AM ordered through their website, 11:40AM (same Day!) email received to say my service is now live with the login details. I mistakenly used the wrong login details and very quickly realised and corrected it to get online, a few minutes later I get a phone call asking if I needed any assistance as they had seen that I had tried to login with the wrong details. Top class service, and a good feeling of picking the right company for my broadband service. Thanks Chris B and Ciprian C for getting me up and running so quickly and easily.

Our broadband set up was faultless, they say it is all about people, Ciprian who dealt with us kept us informed at all stages of our installation. From start to finish it was a really pleasant experience, thank you from Sammy and Alan😀

Excellent communication and service so far, plus no complaints with the connection. Chris and Richard went out of their way to ensure we were connected within 24 hours of moving into a new build home. Cannot fault them.

This is the first time I'm writing a review on a broadband service provider. Because I believe this company deserves a good customer review. I was a Sky customer and I had to change my provider because Sky doesn't provide their services to my new house. After I went through all the OFNL based service providers I decided I'm gonna try Merula. Even though it had 5 star rating my expectations was not there. Because we all know experiences are different person to person. But I have to say from the Day that I have ordered the my new connection, the Merrula team was so detailed about their line of work. They have keep updating me at each and every step they go forward. I have ordered my connection Saturday and by Wednesday noon I'm using my new connection. It because Monday was bank Holiday. If it wasn't for that, I'm sure I'm gonna have my connection on Tuesday morning Their transparency and attention to detail was exceptional. Thank you Merula for providing such a great service.

Very simple and easy, would highly recommend.

Really good customer service quick responses and easy to use router set up

Communication has been great every time I’ve been in contact. Reliable internet. Special shout out to Ciprian and Chris B

Top notch service. Responsive and quick.

Very impressed, from start to finish. Ordering a broadband service was very simple. Router arrived and I was up and running in less than 10 minutes. Thank you

everything went to plan on time. communication was excellent. customer service is surprisingly excellent , they responded promptly to all my enquiries. and actually fixed a technical error promptly!! Brilliant!

First class service, from placing order, to delivery and help with installation. Would certainly have no hesitation in recommending this company, especially Ciprian Colotila, costumer service second to none!

I moved from another provider. Merula's support did a tremendous job troubleshooting issues with the transfer and quickly pointed out router is the bottleneck. Support queries were addressed very quickly. The whole experience was much better than with the previous provider. Highly recommend Merula's services