I received an email from Sequencing stating that my sample has been received, but I didn’t activate it prior to sending it. I replied to the email, which went directly to the help support group, which I found very helpful. I stated that I had activated my sample prior to sending it and I did go online and confirm that I activated it and it shows that I have. I include a few screenshots. I received a response from the health team within the hour stating that everything has been resolved and the kit does show that has been activated. They’ve sent my email to their engineers so that they can look into why I received the email in the first place. I was impressed with the rapid response, and that the issue was taken care of quickly.

I had whole genome sequencing through a medical lab to discover the cause of some health issues, but they didn't find anything useful. Using sequencing.com helped me curate my genetic data so I could analyze my mutations personally and finally found a rare medical condition that matches my symptoms. So I was finally able to get some answers after over a decade of medical frustration

Excellent!!

Kim went above and beyond in customer service.

I have had occasion to seek help from Ken on a number of occasions since I became a customer of Seqyencing. He is outstanding! He answers right away and he smooths everything out for me. I appreciate him tremendously. As I told him, his treatment of my issues has caused me to have a really favorable feeling about the company. He is the best.

Ken was great and very efficient in addressing my question.

It has been a pleasure dealing with the folks at Sequencing.com. My customer service agent, Logan, has always provided an exceptional level of service. Logan always expedited any concerns or questions I had regarding my experience at Sequencing.com. The health reports are very thorough. A 15-page document is ready to send or share with my PCP. One caveat is the outdated app Genetic Ancestry with Haplogroups. The haplogroup assignments from my WGS 30x from Sequencing.com provided no more information than 23andme or LivingDNA. I was truly hoping for a more derived result. I hope this app will be updated in the future; however, folks like myself, will have to look at FTDNA for haplogroup assignments further down the phylogenetic tree.

Super fast and helpful.

My primary care doctors and the ones they refer me to have never been able to give me any answers. My blood type kept changing. And thatʻs impossible. Thanks to your company, I have learned more about myself and my health in the last few weeks, than I have learned my entire life. Turns out I have dozens of rare blood groups only found in a few people, and very dangerous blood diseases that were not picked up by one of the over priced DNA tests that only checks for one or two variants of a disease. One of the deadly blood disease variants I have is so rare, there is only one other case in the world ~ You may have possibly saved my life. ~ Sequencing.com is the best priced company Iʻve found so far. And FAR more educational than the other company I was using. And much easier to search raw data. I highly recommend. 10/10.

Customer service fast and efficient!

customer loyalty - post-sale satisfaction

I requested a refund for a test because I found the results somewhat inaccurate and had no issues being granted it.

Ken answered my question quickly and even added my tracking link so I would know what was going on with my order. Truly above and beyond.

I placed an order for a sequencing kit, only to realize that there was a more robust Bundle package on special. I messaged customer service, and they got back to me quickly, and resolved my issue with no problems! Only a few days later did I receive my kit, and am awaiting my results now. Definitely excellent service!

Excellent customer service!

Very fast response to questions

Excellent customer service response for several questions I had. I look forward to receiving my kit and gaining access to so much valuable information. I have wanted to do a complete Genome test but it was always to expensive. I was surprised at the amount of data I will receive and having the ability to analyze it forever. So far so good with the company.

Very responsive, professional, respectful, can do attitude, caring customer service experience on multiple queries. This is what good customer service should be like.

My sequencing failed and they offered to send me another kit. I requested instead to have a refund and my request was fulfilled within just a few days. No hassle at all.

The company unfortunately was not able to complete my process. However they quickly refunded my money.