The following statement is my own personal experience, and an accurate reflection of the events to the best of my knowledge. Avoid at all costs! After being cold called and speaking to a company director, I was sold two apartments in the Wishing Well Block, Carriage Grove, Bootle. Sadly, I have been left desolate. I was encouraged to use Gorvins solicitors (Stockport) to expedite the conveyance process, where it was not directly or more importantly communicated with me purchasing an apartment where the building was not EWS1 (cladding) compliant given the tragic events at Grenfell. There were immediate issues following completion, with Elavace Estates the apartments managing agent (same director), with delays in receiving the guaranteed rent. From the onset the building was left in dire conditions (extensively reported by tenants) until transfer of the freehold / management despite collecting service charges. Conveniently the letting agent was sold to Ascend who have been first class. The property freehold was also conveniently sold with a new management agent employed. Instantly in the new financial year recognising the dire conditions of the apartment block, the service charges were tripled! Of concern, the residence are at risk, as a fire risk assessment had been neglected, further adding to costs. The property is now managed by another managing agent, its third since completion in August 2020, with no doubt further service charge increases expected in the New Year. The fire risk assessment report has been completed identifying the building as medium risk. Application has been made for government funding via CSS, however, I suspect they will respond be reporting it is the original developers / freeholder’s responsibility to meet the anticipated significant remedial costs, with personal doubts regarding Elavace’s accountability. My fear is that it will fall to the leaseholders to cover the costs. Not only has the property significantly devalued, it is practically worthless without building safety compliance. Several leaseholders have attempted to sell the apartments for a fraction of the purchase price, however, have failed to do so, as no bank will lend money and solicitors advising against the purchase. I would highly advise investors do their due diligence when investing in such projects being fully aware of the risks. I implore other leaseholders within the block to consider taking over the management of the building and exploring our rights as leaseholders as well as any legal recourse. Let’s organise a Reddit thread / forum to get the leaseholders together as it is likely both a pool of UK and international investors. Please feel free to reach out. Best wishes

I had a superb experience with dealing Elavace property investment I had Isabelle McGuire sorting with every bit of information and has made the whole experience as easy as possible i’m glad they allowed me to come to their offices to get more information and help me start the process. Thankyou and I would be more than happier to do it again on the next one.

A five star rated buying experience from the team at Elavace, especially Vicki Bowden and Bobbie Johnson who were very informative and supportive, they guided me through the buying experience, making it seamless. Always on hand to take a call to answer any questions I may have.

We recently invested in a property with Elavace and we have had such a great experience so far. Tony, our agent at Elavace is very knowledgeable, professional and honest. He is currently helping us build our property portfolio. I definitely recommend working with this fantastic company / team.

Hello, I’m writing this review as I’ve not had any response from Elavace or IPG in relation to a £10,000 refund for reservations in Cavendish Waters and Sovereign Point. I chose to proceed with these Apartments last year, and whilst going through the legal process, my Solicitor had strongly recommended not to proceed due to the lack of protections in place for my deposit. These purchases were terminated in August and I’ve not had any response from them, and they have not sent any funds back to me. I have sent numerous emails and I have not had a single response, nothing. My legal representation have advised me that the reservation deposit is completely refundable as the contracts (which were the issue) were presented after the payment and are advising me to take them to court for the £10,000 alongside legal costs and interest on the money. I do not want to do this, Elavace please can you refund the £10,000 and save us all the workload that would come with going to court? thank you. Gifty

A top-flight company with top-flight professionals who will take the utmost care to ensure that, you, the client, makes the most advantageous and secure investment. The personification of that ethos is Derry Mathews, whose kindness, superb communication skills and commitment to delivering a brilliant outcome would earn him 6 Stars if that was possible. Very highly recommended.

Derry has always been responsive and helpful when resolving my queries. He has great knowledge and has offered alternative investments to suit my plans.

Derry was extremely patient, informed and helpful. Will be doing business with them for sure!

I had an excellent experience with Derry during my investment process. He was knowledgeable, patient, and truly listened to my needs, helping me find the perfect home. Derry was always responsive and made the entire experience smooth and stress-free. His professionalism and integrity were outstanding, and I couldn’t be happier with the result. I highly recommend Derry.

Derry has been very professional and patient with me. He sought to understand my circumstances and guided me through the various options. In fact my sister and aunt have requested me to link them up to him so they can also invest in property, simply because of my experience I shared with them.

I am very happy with the follow-ups done by Derry. I am looking forward to meet him soon in person.

Trust worthy and informative as well as reliable.

Bobby was very easy to talk to, very knowledgeable in the local area and the property. He was honest with me and found two really good investment opportunities. Unfortunately this time I decided to invest in a different property which just worked better for me personally. If I am looking for an investment in the future I will definitely be looking to see what Elavace have to offer. Thank you.

First time buyer and diving into an investment property, my experience was great. The team in Elavace was very knowledgeable, friendly and helpful. Big thanks to Anthony Owens who took a special care of me to show me the build, and tour of Liverpool. I am glad I chose Elavace for my first buy and I look forward to working with them again in the future.

Hi Tony, this is for you, thanks a ton for the association, enjoyed connecting on our first venture, trust me we going to do a lot more, love the association, transparency, honesty and the ultimately the friendship. Will be back to deal a lot more. Cheers

Bobbie was an amazing listener full of knowledge and guided me through the best possible solutions for me and my family. But mostly he listened collected all the data and then with respect went for it and gave us beautiful options Very professional

We embarked on a real estate investment journey to the UK & contaced Elavace. It was our 1st time, had lots of fear of unknown, skepticism related to investing in new territory, needed lots of info to make solid decisions. Nick Cook from Elavace took us through the paces, scheduled calls, sometimes beyond his working hours due to a 10 hour time difference with our location, he was very patient, honest, professional & provided sound guidance. We are still in the process & we made decision to continue with Elavace based on our own research & useful info he gave us. I commend Nick for his very professional conduct. Kudos Nick! We hope for a long term journey & relationship with Elavace

Bobbie provided an excellent client service that was over and beyond my expectations- he made time to respond to all my questions/concerns in a very timely and detailed manner, managing my expectations and guiding me through to entire process, from my initial phone call of enquiry about the property to exchanging contracts; and he has a lovely personality too.

I wanted to buy a property, but l was frustrated at not being able to find what l wanted. I spoke with Reece, he explained how to invest in properties for buy to let. He was amazing, extremely helpful, negotiated and achieved a great deal for us. We also went to the Liverpool office and we were able to meet the After Sales team, who were also extremely helpful. So far so good. We would definitely recommend them and hopefully it's the begining of along and successful partnership.

Nick cook is a superstar, and a good negotiator. I was very hesitant to invest but he guided me all the way with extreme patience and professionalism.