The Broker offered a loan via This mob of 5 to 7 years (I chose Five at 17%) on the day of signing literally as the signing was about to occur the Term got dropped to 4 years and the interest Jacked up to 25%. I believe this is because I stated I was likely to pay slightly higher than requested to get ahead of the loan. Broker blames finance company - Finance Company blames Broker - 0 Accountability as the equipment was ordered I had no choice but to proceed with the loan. Go to AFCA if you have issues. Also, no portal to view the status of your loan. Extremely poor Service no statement of account

Lent to me when everyone else said no. A few of the consultants seemed to struggle a bit - maybe just new, but Grace was brilliant. Best person I dealt with at any lender.

If I could give no stars I would Suffer from health issues and even told them they don’t note anything they don’t offer hard ship. I’m a small business and these bloody people try and ruin and break you with threats Tanya lied to me stating to pay half my over due amount and continue on current payment plan than lies saying she never said that once I paid the money. Kellie is also a heartless person with no remorse I hope this company gets investigated ACA here I come

If you want health issues, and want to die quickly with mental stress this is the right company to take loans and suffer your whole life. No empathy towards the customers just blood sucking company taking advantage of your situation. Even though you contact them in time they emotionally black mail you and ruin your credit history inspite paying the amount which mentally kills you. They mislead you advising pay the default amount and you shouldn’t be having any issues with taking credit from other providers, which isn’t true hence don’t fall a prey to their cheap tactics. I am psychologically going through a very hard time with their cheap and demeaning way they took my money and false promises.

They prey on the less fortunate and support car yards that sell dodgy vehicles and show no remorse or liability for supporting these dodgy sellers. They threaten when you complain.

I found this company to be absolutely ruthless. In times i’ll financial and health hardship as a result of spinal surgery Leaving me incapacitated to pay $610 per week loan repayments! I was just thinking a reduction to $1250 per month instead $2500, he told me to go bankrupt or to sell my own vehicle to pay them. Somebody on a disability pension being exposed to the intimidation and threatening behaviour from the collections department. It’s horrific. An experience I will find difficult to get over. He has implied in his email he’s coming for me! Disgusting treatment! Steer clear of this company!

I've had my run ins with the company itself and have had trouble getting my concerns addressed when I needed it. I am simply leaving this review for Alana who literally made my day today. I would put 5 stars if it didn't mean boosting the companies star rating. Alana alone has made my experience much better and lifted a huge weight off my shoulders today. I am grateful for her instant support and thank you for not judging and mistreating me like some others have in the past.

Please I need a loan from you please I'll pay it back to you ok

Very good customer service

Very professional, quick return of calls and great people

I recently had the pleasure of utilising Finance One and I am absolutely thrilled to share my experience. From start to finish, the level of service I received was nothing short of outstanding. Oliver and the team at Finance One were incredibly professional, knowledgeable, and attentive. They took the time to understand my needs and provided me with personalised solutions that exceeded my expectations. Their expertise and attention to detail truly set them apart from other similar services. Not only did they deliver on their promises, but they went above and beyond to ensure my satisfaction. Communication was prompt and clear throughout the process, and any questions or concerns I had were addressed with utmost care and professionalism. Their dedication to customer service was evident and I couldn't be happier with the end result. Overall, my experience with Oliver was nothing short of exceptional. I wholeheartedly recommend Finance One to anyone in need of their expertise. Thank you for surpassing my expectations and for providing a service that truly stands out from the rest!

After hitting a point of financial struggle, Alex made it really easy to break down my loan repayments for a period we both agreed on to help me out in my current situation. It was quick and really easy to do. And has given me a peace of mind in hard times. Thank you Alex, thank you to the Finance1 team in general. Great bunch and always there to try to help

I signed on for a loan that was $14,990 in September of 2022, this was for the car and the documents that I signed stated this was the cost, I then received a statement in May of this year and was shocked to discover literally thousands of dollars of hidden costs that I was entirely unaware of including but not limited to: Application Fee: $995.00 Warranty: $2000 (which I was not provided documents for) Origination Fee: $990 Brokerage Commission Fee: $1495.12 Risk Fee: $1495.00 and an interest rate that is unsustainable and clearly taking advantage of people, the loan went up to more than $25,112.59 between September and May and I made regular weekly payments. I have been trying to log back in and see my newest account statement which I have been unable to do as their system seems to be "unable to find me" but they have absolutely no problem straight up stealing from my bank account, further more I signed all documents in person, on site at Vehicle Masters in Caboolture, I have copies and yet there is nothing stating the added costs. If I had known what the hidden costs were I'd never have entered into this contract, I had left a 15 year marriage due to DV and had become a support worker, the vehicle I had at the time was unsuitable to cater to clients in wheelchairs so I needed a car with boot space at the back for work purposes, I explained this and was told they could help me. Turns out I was just a naive dollar sign to them, please, please do not waste your time or your hard earned money on this company, this was not worth the cost. It's going to cost me almost double what I signed on for to pay this back and if I pay it early there is an additional 40% fee to pay so I'm utterly f*cked either way. Just don't do it.

Always ready to help thanks

Always very helpful

Where do I start the online application was easy but the assessment was slooooow and terrible and funny when they see something on your bank statement U tell them and have proof but don't believe you (rich coming from a bank) then just decline and use it against you. So I went elsewhere and got the funds the same day and got a better rate then what they offer. So much for apparently caring for current customers *Reply incorrect it was based on bank statement only and not looking at the proof I supplied

Easy to deal with friendly staff handled my request with ease

Everyone that I have dealt with has been professional, friendly and extremely helpful. Well done

Very helpful when applying for the loans and when approved followed up with repayment plan etc No dramas on settling accounts either

Alana was very helpful and resolved my query very quickly.