We were given a travel voucher due to covid and tried to rebook a couple of weeks ago. We went through the whole of the booking process and then booking failed at the last minute due to an error. I have tried numerous times to contact the company via email, social media channels, their phone number and there online chat and i'm not able to get a decent response or help.

Great service by Iris Madico in logitravel. Best customer service.

I want to say how much I've appreciated the helpful, friendly and patient service I've received from Iris at Logitravel. We had to change our cruise booking due to health problems and she couldn't have been more helpful. We will definitely be using Logitravel again

I have been impressed and happy with the service and support I have received from Logitravel. I originally booked a holiday to Eygpt just before the pandemic restrictions, I was offered a refund [but was encouraged to accept a credit voucher], I accepted this option as I thought it's money already budgeted so I'd use the credit voucher for other trips. I would thoroughly receommed Logitravel and intend to use them again in future.

Great service and helpful agents. Especially Iris.

Very easy to book. Great prices.

An amazing company with an amazing staff. I use Logitravel for more than 5 years and always is a good experience even when the trip is canceled and everything goes wrong, the support team is ready to support you and they are always fast. In my last experience, Iris Madico has helped me with everything and she was amazing and very prompt to assist in any request or doubts. I recommend this company for your travel and I can assure you that they are not just the cheapest option, but the best one as well.

After dealing with other travel Agents Logi travel is by far the best . I have booked many Cruises with them and have always found them exceptionally helpful . Especially Iris for the help and advice she gave me this week .

Very good service from step a to step b. No delays in prosess.

GENERAL THANKS AND FULL SATISFACTION IN ALL CONTRACTS WITH THE CRUISES SECTION OF LOGITRAVEL.CO.UK.... RECOMMENDATION AND SPECIAL MENTION TO THE TRAVEL AGENT OF LOGITRAVEL.CO.UK MISS. IRIS MADICO, FOR HER GREAT EFFICIENCY, EDUCATION, SPEED, Friendliness AND SUPER PROFESSIONALISM IN ALL CONTRACTS MADE WITH HER IN THE LAST YEARS....ALWAYS VERY GRATEFUL IN ALL THE MANAGEMENTS REQUIRED WITH HER.

I have booked a few cruises through this website and I am very satisfied. They always reply to me very promptly and especially Iris Madico is highly efficient. She helped me before and after I booked and helped me with all my questions and requests. Also, they have very good prices. The only downside is that they take a long time to return the money.

Did write a poor review previously but in all fairness did turn out to be hotels fault , did take a long time though to resolve and very difficult to speak to.offer good prices though on accommodation.

I had some issues with my travel vouchers but one of the agents Iris, she helped me to sort everything out fairly quick. Very helpful and friendly.

Took money on my credit card using roomdi as a the booking vehicle. Abandoned us in a major Uk city with no accommodation despite me having received confirmed booking and the hotel voucher. update:- 11 weeks on now and still fighting to get a refund. If i charged the hours ive spent trying to recover this they would owe me a small fortune the booking reference was 761132326. it was booked through roomdi but YOU took the money from my account. in addition i am now being told that i will not get my money back unless i sign a full and final despite me doing nothing wrong. YOU ARE ALL CHARLATANS

Stay away from them they cancel cruise then not respond for any email and dont refund

Référence 785579825 Bonjour, J'ai prix un séjour de noce avec Logitravel pour la Sicile (Italie) Le conseiller m'a vendu un séjour à l'hôtel marsala mais j'avais un problème c'est que l'hôtel se trouve à 400 km de l'aéroport de Catane Ya un aéroport de Palerme a 1h de l'hôtel et vu les intempéries et les inondations et l'hôtel propose un transfert de l'aéroport à l'hôtel 650 euros j'ai décidé d'annuler le voyage , Logitravel ne veux pas rembourser et admettre que la faute viens du conseiller,que faire dans cette situation ?

Cannot delete my account. Already got suspected fraud on the account which is days old. The website gives zero information on how to close you account, clearly on purpose.

Terrible service. Recently booked a weekend break with Holiday Inn via Logitravel for my daughter and friends and trying to change the lead name. Logitravel are at best being unhelpful and at worst obstructive. With very short time scales I am absolutely disappointed.

We arrived at our fully paid hotel (paid to Logitravel) to be told we had no reservation and no room. Jury’s inn Brighton, the receptionist fortunately found a room. We refused to repay and he honoured our booking after I was asked to forward all correspondence from logitravel. All contact numbers for logitravel are unanswered or constantly engaged or your talking to a chat robot who only has one word answers. My advice is don’t book or use this company.

I have made a booking with this company for a hotel 3 weeks ago and have contacted the hotel about my booking 5 times, they have no record of my booking. Their emergency number doesn’t work either and just refers you to a chat. I have spoken to their customer service before as well who assured me my booking would be logged. I am due to check in on Saturday and so far it seems that they have taken payment for something they have not provided. Would not recommend.