I just e-mailed the following to Tackle Direct for order #890089 we will see if they respond. I just recieved this order after waiting nearly 3 weeks. The Penn fathom box factory seal was broken and the reel appears to have been used. Some items I ordered are not in the shipping box and I can't tell if they have been back ordered since the wrong invoice was included in the box! I will be contesting payment of this order until you fix this. Please send me instructions to return the reel and a postage paid container to put it in. I will not accept your sloppy business practices. Payment will be restored when you make this right. You may want to contact Dave Zabrowski and tell him that you shipped his packing slip to someone else.

Horrible service. Did not receive all items for 6 weeks. They clearly are selling products that they don't have in stock, and do not communicate what is backordered on their website accurately, so that you can make an informed decision to buy (or not).

Great customer service. When a piece failed earlier than expected, Ed was responsive and resolved the issue immediately. Will shop here again.

This company has turned into a train wreck. Any time frame for shipping is out the window. Customer service is worthless. Don't respond to emails in 24 hours like site says. Can't get anyone on the phone. Any positive review for the last couple of months is a outright lie. Read them. Guy says he called them and order went right out. Have three emails over two week period to them for return auth #. No response. Would not recommend. Order # 880266

I placed an order Jun 6th. On June 7th, I was told via email that one of the reels i had ordered was out of stock. I sent an email as directed for an update, no response for weeks. I sent another approximately 1 week ago, no response again. I understand that they are behind due to circumstances that could not be helped, but this is getting a little ridiculous. They need to either halt all orders or hire more staff to assist with customer service. I would like to possibly cancel my order, but since I've never received a response in the past for approximately 5 weeks now, I'm thinking that is going to be near impossible without just changing by bank card number before they try to charge my account. That is really the only positive thing I have to say at this point is that at least they have yet to charge me. That's the only reason I gave 2 stars instead of just 1. Btw, just in case "someone" would like to respond, the website order # is 847117.

Terrible experience and very poor customer service on an order placed six weeks ago for products supposedly in stock that have still not been delivered.

Friendly and helpful people to deal with. Bought my 3rd tsunami classic casting rod. One hvy and two xhvy. Good quality and I've found them to be nearly perfect vertical drifting rods for fun size catfish. Thanks.

Never received item. No response to emails. No phone number on their web page anywhere. I also received some automated email asking me to click here- if you received item. Click here- if you did not review item. Click here if you canceled item. I used the link did not receive and it brings you to thief web page where there is no phone listed and an email address that no one returns. Order # 865057 I’m sure it’ll be blamed on Covid, but they had no problems taking my money

Great product and delivery!

Ordered on July 4th. Charged on July 6th. No label created or even an update. I tried calling and of course there is a voicemail saying that they are not staffing their phones. To reach out through email. Sent emails... no response. I received a response the day after I posted the above. Have received all items purchased and order was complete. In all fairness I guess. It is mentioned on the website that they are severely delayed. But they do have a problem with responding to customers that In a timely fashion. I think everyone would be understanding if someone just gets back with them and informs them what is going on.

**Update on the initial issue** Just like that, a bit of communication and I can tell you this company does care about its reputation. Without giving specifics that may be used against the good nature of TackleDirects‘ offer to me, I can tell you the end result was in line with how a company needs to operate in 2020. USPS on the other hand will be reviewed next, but I am sure a one-star review for them will be white noise, assuming everyone already knows they are awful at delivering anything meaningful. Stick to junk mail USPS. Now one suggestion to Tackle Direct, DITCH USPS and free shipping!! Give me options, if you were to ask me what I would’ve paid to avoid this, the answer would’ve surprised you. 1 Star to 3 Stars in 1 days work, it’s important to acknowledge good service and bad. My below issue was handled properly. Placed an order that was in stock and qualified for free shipping, decided I’d pay for better shipping option to ensure I had my 400$ rod for my 3000$ trip.....that was a long time ago. Of course I get an email 8 days into this stating that a shipping label was created, and will pickup in a couple hours.....that was almost a week ago. Emailed three times, Facebook messaged, then see there’s at least a faint pulse of a “care a little” on this platform. If my claim with USPS doesn’t get things going for my “tracking number” that doesn’t track anything, maybe a little tough love here will spur the sloth. Those people getting their order without issues right now, well, I know 4 other people who aren’t receiving any product or communication. Maybe our orders landed on whammy...but that’s hard to believe. COVID can only be blamed for so much, then it’s a crutch. Perhaps shut down completely, that way you are out of the game entirely, not dabbling in the corner, taking peoples money and not delivering. One must think about what’s worse. No sales or no sales ever again?

Never got order

Ordered a TFO 11ft rod. Came in pretty quick even during covid-19. The only thing that I didnt like was their lack of response to any questions you might have emailed to them. But maybe that was just due to covid. Other than that, I highly reccomend ordering from here

Good price and quick service. Wish you carried Owner screw lock hooks.

Happy with my purchase, arrived very quickly

Placed order for $250 worth of “in stock” items on June 16th. Sent follow-up emails without a response. July 9th status says “processing”. Another email requesting them to cancel order and charges. Never received a single response or acknowledgement. Pandemic or no pandemic- not how you run a business. Avoid at all costs....

Ordered 10 days ago, all items in stock and has not been shipped. Sent 2 emails with no response. NEVER AGAIN

fast delivory, god product, fair price.

Got my braid in a nice timely fashion even with all this craziness going on. I’ll definitely be buying from them again.

Terrible costumer service they not response the email and phone I order other item from other online store and not problem