I had a slight problem with a three legged thing product that I bought from another supplier. Not a big deal, these things happen, but something none the less. I contacted them directly to see what could be done, and they went above and beyond to resolve the issue, no messing around at all, and sorted. I was being dealt with by Neil, who works at three legged thing, and he was really helpful and friendly. A credit to the company, so more biscuits for him please T.L.T. These were the first products I’ve bought from the company, and they won’t be the last as the customer service was so good, and the tripods are brilliant as well. So yeah, a recommendation

I own two 3 legged thing tripods. A Winston ans an older Punks Corey 1. Both excellent tripods and heads. After sales service also excellent. My Punk Corey fell over on stone and dented the top section of a leg. A replacement was sent free of charge. Can't fault the products.

Can I just say - the company and products are wonderful. I have a Leo 2.0 tripod, which is a brilliant product. I’ve recently bought some VANZ which I wanted to make it into a tripod for macro photography and now bought a STUBZ to make my tripod taller (to see over the reservoir wall to take reflections of the Northern Lights). Every time I’ve come across a problem, you have a solution - the products really are brilliant and your customer service is excellent too. It’s so great to deal with a company who knows what they’re doing. Well done to all of you.

I bought my Corey (original model) direct from 3-LT a couple of years ago; I was looking for something light, so I could carry it about, but with the scope to take a longer, heavier lens on my crop body system. I have not been disappointed at any stage. This little fellow is smooth, reliable and versatile. I can whisk the legs out to full reach in a jiffy or two, and the angle adjustment also allows a really low shooting position when I want that. For "normal" kit the ball head copes just fine. When I mount up my Sigma 150-600, it goes on a gimbal, replacing the ball - all easy. For macro, just invert the centre column for complete freedom to get down and close. I was doing that in the woods the other week, and somehow left behind the centre column lock. I asked for a price for a replacement, and a new part arrived, free of charge. Would you believe it? My advice is, look no further!

Well... I have to stand corrected, and credit where it's due. 3LT have provided a solution for me that I'm happy with. It did take a little time, but looks like we got there in the end. Might I suggest that you review your mail system, such that if you ask for an emailed response, you don't send that response straight to the back of the queue.

Neil was absolutely amazing in helping me with my replacement ball head, the whole experience could not have been better

I have used many different tripods over the past 30 years but my 3LT Winston 2.0 is my favourite for its durability, its height and stabilty in strong winds. I damaged the lowest leg section when it got trapped in the spokes of my mountain bike. 3LT sent out a replacement leg they had spare free of charge. Amazing service!

If you are at all interested in engineering, you will marvel at the attention to detail and smooth operation of 3LeggedThings. I am constantly surprised by the next extra feature I find in my tripod, airhead and monopod. They all do exactly what they are described as doing, and do so smoothly whilst looking great at all times. Not only this, but the customer care is second to none. I had a query about my three year old purchase, and the conversation was quick, pertinent and helpful, ending up with being sent a part for free (which helped me get round something I was trying to achieve with an older model). How good is that! Thank you on all these counts, 3LeggedThing-ers.

Aside from the three Legged Thing products being exceptionally well designed, both with excellent functionality and superb looks, the after sales service is second to none. Interaction with 3LT is individual and personal providing just the support you need: no matter how much effort it takes. Just perfect!

Best Customer Support I bought a tripod in Europe over Amazon and it was missing one rubber part for comfortably tightening the legs. Because I needed the tripod for my vacation i didn't sent it back. After my holiday i contacted 3 Legged Thing and they sent me a replacement part, but because of Austrian Custom they wanted to charge me over 30€ for it. So 3 Legged Thing sent again the part with proper declaration. I still had to pay custom, because of damn Brexit, but it was just 7€. Thank you for the great support, always very quick answers and always super friendly and supportiv. Thank you so much for a great product and the great service!!!!! I which more shops, or manufacturers would offer just halve of that service.

Incredible product and customer service. Years later I needed a replacement part and they looked after me.

Special thanks for the amazing customer service. a time ago I purchased a product and lost one screw. I contacted the company and they immediately sent the missing screw. They didn't ask any questions, they didn't ask for treatment fees or anything. The screw arrived after a short time. Without a doubt you are a company with a good name and you have proven it.

This lot - the chickens - are a bloody legend in their own lifetimes. Faultless customer service, they're ON IT, helpful, quick, genuinely want their customers buying their products to be super-happy with everything. I can't praise them highly enough, even their packaging is fun, and when they had to send me a spare item (I'd lost something), they included a tea bag - the brew to help with inspiration. Immense, if only every company and public utility could get this kind of vibe going there would be no need for Ombudsmen ever again!

I had a 'Brian' tripod which lost a rubber foot. I contacted 3LT to see if they carried spares as I could not see it on their website. I received a very quick response saying that they did not carry spares for my tripod but they would replace the whole unit, free of charge, for an equivalent model in their current catalogue. After arranging for collection of my 'Brian', they send out a brand new 'Albert 2.0' tripod, free of charge (I did not even have to pay any postage either way). To say that 3LT Customer Service was exemplary, is a MASSIVE understatement. It would have been very easy for them to just say that they did not carry spares for my model and just refer me to their catalogue, in the hopes that I would purchase a new model. My sincere thanks go to Megan, Alison, Neil and all the 3LT Team for their service. I will most certainly be mentioning 3LT and the service I received when our Photographic Society next meet. Thank you, 3LT!

I've had a 3 Legged Thing tripod for 7 years and I love it. It's a great tripod for traveling as it's light weight and fits in my carry-on bag. It's great when I don't want to drag around my heavy tripod. The best thing, though, was the wonderful customer service I just received. On a recent trip, I lost the base plate that screws into the bottom of my camera. I contacted the company to see if they still had a replacement. Neil, the rep who responded found one and sent it to me free of charge! Wow! What a great company! I've already recommended their product to many people. Now I can recommend their marvelous customer service also!

I bought my first 3LT tripod a number of years ago and absolutely loved it until a small critical component broke. I contacted 3LT to see if they could replace the component. They replied and said that the component was redundant and they could not replace it, and to my amazement they offered to replace the whole tripod! In addition they replaced the ball head and even paid for postage. This is outstanding service and very few businesses have the foresight to offer this level of service these days. I am delighted to be the recipient of a new tripod and to know that the manufacturer cared so much about their product and customers that they went the extra mile. I am now a raving fan and tell every photographer I meet about this amazing company and their products. When we need a new product 3LT will be our first point of call. Thank you Neil and the team at 3LT.

I recently had the pleasure of experiencing the outstanding customer service and exceptional quality of Three Legged Thing's tripods. As a passionate photographer based in Texas, I couldn't be happier with their prompt response and genuine care when I accidentally broke one of the knobs on my Pano Clamp. I reached out to Three Legged Thing's customer support, explaining my predicament, and to my surprise, they didn't ask any questions or hassle me in the slightest. Without hesitation, they immediately agreed to send me a replacement part free of charge, despite the considerable distance from their UK headquarters to Texas. This level of customer service was unparalleled, and I felt valued as a customer throughout the entire process. Not only did Three Legged Thing impress me with their outstanding service, but their tripod's build quality and design also exceeded my expectations. The tripod is sturdy, reliable, and easy to use, providing excellent stability for my photography needs. The thoughtful features, sleek design, and durable materials make it a standout product in the market. I am incredibly impressed with Three Legged Thing's commitment to customer satisfaction and the seamless support they provided. It's evident that they take pride in their products and are willing to go above and beyond to ensure their customers are happy. In conclusion, I wholeheartedly recommend Three Legged Thing tripods to any photography enthusiast or professional. Their products are top-notch, and their customer service is unparalleled. The fact that they replaced a broken part without any hesitation, and shipped it all the way to Texas, demonstrates their dedication to their customers. I can confidently give them 5 stars and will continue to support this fantastic brand for my future photography equipment needs. Well done, Three Legged Thing!

I've got a universal L-plate (Ellie) from 3LT and it's proved to be a great addition to my kit bag. Their customer service was really prompt and helpful when I needed some help with some spare parts, really can't fault them!

Great company and great product! I just bought a Travis 2.0 tripod.... delivery was extremely quick, and the quality of the product is fantastic... well made and very well designed. Highly recommended

I had a small problem fitting my new 'stubz' column. I contacted 3 legged thing, and spoke to Neil. He called me back and talked me through the process. Outstanding customer service.