I placed an order with this company, but dindt recieve any Trank&trace number. So I called the customer service, and I got in touch with a really kind worker, who said she would send the number right away, and apologiesed for the delay. Great service!

Positive experience. Be sure to use the customer service email if needed, it will give quick replies.

First time using this company and I highly recommend it. Very good prices. Placed two orders and received it 2 days after. Will be definitely buying from here again. Thank you.

Phoned to check boots were in stock Ordered online Boots arrived within a few days(Scottish island) Absolutely first class service There are no negatives

This should be a five star 🌟 review. However real time stock levels are an issue and not just with me. The guys communicated excellently when my size 11 was not available after purchase and I was happy with the 10.5. Postage was a super quick 2 days and the Lowa Renegade Patrol boots the best price on the Internet. However I'm anxious to repurchase online again. Perhaps a good old fashion call will do during their very limited opening times.

Used Polimil a fair while back for something, can't remember what. I've been after a new pair of Lowa boots and trying to get any of the ones I wanted in my size has been impossible. On the off chance I checked Polimil and they had 1 pair of a model I liked in my size. I phoned them Friday afternoon to check they were in stock prior to ordering. Very helpful on phone and went away to physically check the shelf, confirmed it was the last pair. Ordered Friday afternoon, dispatched Monday and arrived Tuesday. All in all, a good experience

Amazing company to deal with. Currently most business are delayed shipping due to Covid (Polimil have also say this when you order). Ordered a Gerber bladeless multi tool on Friday and with standard shipping as the price was easily the best I could find. I didn’t expect to receive it for around 7-10 days in honesty but it came the next day! A Saturday too. Very impressed with that. Certainly I’ll be using them again for future purchases and recommending to friends and family.

Dishonest Company tell you they have stock Which they don't and then tell you days later its out of stock and then you have to chase them for a refund and 10 days later i still have not had my refund. Do yourself a favour and stay well Clear of Polimil they are nothing but a bunch Liars just look at all the other bad reviews will tell you the same.

Ordered a new "every day carry" bag for work as I'd been strung along by another online supplier for over a month. Emailed the company to determine whether the item was available, they replied quickly and courteously with all the information I'd requested. Having placed the order the item was delivered two days later by standard UK delivery. I'm entirely happy with the item I've purchased. Advice: Thoroughly investigate a product you're looking for before purchasing.

Absolutely disgusting. They advertise a product which is non is stock, but they will take your money, and e mail you about different product avalible, dosnt matter you pay extra for next day delivery, reported

Great customer service, when the item was not in stock, the customer service immediately offered a better, newer and higher priced item. The package also came with some free gifts. This is a testament to great customer service whose example any other company should follow. Thanks.

They didn’t have the pattern I ordered on line, however Bex contacted me the next working day and offered an alternative, Bex offered to order what I wanted and kept me updated. No complaints

Bex was superb, dealing with my initial purchased returns (Magnum side zips failed), while still under warranty, through to a pair of Under Armour boots suitable for my workplace requirements. A+ customer service, from start to finish, she deserves a bottle of prosecco or at least some vouchers! Thank you. Great staff are hard to come by.

When I placed my order, I was under the impression that they had my requested size in stock as there was no indication to the contrary. After placing my order, I was quickly contacted by the company to say the size I had requested was not in stock. They offered a half size up or down. This process was easy and painless, but it would have been nice to know before placing my order that my requested size was not available.

This is a first class garment made in England. I have the SJ9 model and have tested it out in near freezing conditions. I was snug and warm. I would recommend Snugpal clothing for keeping you in our winters. I had excellent service from Polimil.

After I placed the order, I realised that the delivery address was incorrect on my part. So I emailed them and almost immediately, they responded and it was no problem at all. Very, very good customer service. Now waiting for my boots tomorrow. Thank You.

Had never come across this company previously, but saw their site whilst looking for a 70 litre rucksack. Bought a Snugpak 70 from them and it arrived the next day. Product was exactly as described and of high quality. It was also far cheaper than on comparable websites. I will definitely use Polimil again.....great company.

Hi just thought I would drop you an email to say how pleasantly surprised I have been at the brilliant service I have received from yourself’s . After reading a lot of not very good reviews mostly on trust pilot I very apprehensively placed my order. But from the point of order to delivery I have to say polimil have been faultless. Mark

Ordered some boots, they took my money. Got an email days later saying they were out of stock, no indicator of when or if they could get them, offered a lesser replacement. Took over a week for them to send me back my money after I requested they cancel. Boots still show in stock and available on their site- looking at other reviews they are really quick to take your cash, then whether you get your product is a gamble.

so after seeing all the bad reviews here i thought id just give a quick review of my experience. Iv used Polomil for years and never had a problem. I dont order stuff that often but when i do it will be over £100 order. Always use paypal, so in case anything does go wrong, you always have paypal to help you out. Not that iv ever needed to as my service has been completely fine with them and orders get to me no problem at a great price.