I bought policy PEMSM/33165 from PlanetEarth just before the pandemic. Tim was very helpful in answering questions before I bought the policy. My summer flights were cancelled due to the pandemic and Tim replied to my emails immediately even though they must have been inundated with claims. Once Oman Air refused to refund my flights, Tim suggested to start a claim for my > £3000 flights. But I persisted with my complaint to Oman Air and fortunately got a full refund. Although I did not use PlanetEarth for a claim, I was pleased that Tim always replied immediately and that PlanetEarth were there to help me if I ever needed to claim. Will definitely be using PlanetEarth for my next holiday.

Well it turns out the policy will not cover me unless Foreign and Commonwealth Office recommended not to travel. Fact that I could not travel because Swiss authorities closed the ski slopes and when I took the policy there was no knowledge of the pandemic is not considered by Plant Earth Insurance. So a nice loophole for the insurer. Still feel very shabily treated as ive had to phone mant times to try to speak to someone, emailed twice, complained twice on Trustpilot. Insurer has just told me to complain to Financial Ombudsman. Fine who has time to join that huge crowd of dissatisfied customers. Not even a meaningful apology or compensation for all my wasted time. Cut the customer adrift seems to be the approach. VERY BAD CUSTOMER RELATIONS Plant Earth.

Appalling and abysmal customer service - same experience as previous 2 reviewers, no response at all from Planet Earth. They just ignore their valued customers. Phone line just rings out then cuts the call after 3 mins. They seem to be extra quick with their replies on Trustpilot though!

I appreciate that the firm must be handling a great number of claims but waiting virtually two months without even an acknowledgement is unacceptable - I know the claim has been received and logged and have a claim reference number I obtained from the Customer Services but absolutely nothing from the Claims people!!! One other in our party had their Claim paid within a week of submission.

Sent refund after one week , knocked one star off because a ten pound management fee was deducted.

GREAT service so far :-)

Ken was an extremely helpful chap. He was calm, patient, and had a pleasant manner. His explanations and details were easy to understand, which made the job of booking our holiday travel insurance very easy. Thank you Ken Mr K Tipping 19/02/20

Very good experience very, easy to deal with good staff knowledge and a good price to.

Very often it is quite a stressful experience negotiating with any insurance firm , however, Planet Earth in Bramhall is always so helpful, patient, accommodating, giving fair and honest advice which is always to the customer’s benefit. It is a pleasure to deal with them.

All very easy, informative. Would recommend.

Excellent service

I had a couple of medical issues for myself and my wife that I wanted clarification of before taking out travel insurance. The person who responded to my queries was very knowledgable on all aspects of the policy and answered all my queries and I have now taken out the policy at a very competitive price.

Very helpfull, not pushy, a bit expensive, but as pensioners a little rise each year is expected.

Very great customer service offered.

The person i spoke was a delight to deal with .He was very helpful and informative.

Superb - the website was easy to use and the consultant I spoke to on the phone was extremely helpful, polite and offered excellent advice. The quote was very competative. Altogether a first class experience.

I was very impressed with the representative who was patient and polite while answering many questions I asked to clarify aspects of my policy. I have renewed my travel policy with Planet earth.

Best travel insurance i have found both for price & help

Have used this company for several years now and have found that when it comes to taking money customer service cannot be bettered. However when making a claim you are swiftly referred toa claims management company that completely ignores you, hence Planet Earth avoids paying out.

I have not as yet had to make a claim so cannot comment how they conduct their business but am very pleased in the quick and efficient way the company processed setting up my holiday insurance policy.