A high quality product from a company who understand what a customer is and how to treat them.

Helpful knowledgeable service. Good vibes all round will now be my first choice when purchasing denim

great repair service for my BHA jeans. very efficient (and free)

Excellent repairs carried out faster than expected

Good customer service and great jeans.

Great in store buying experience with helpful, knowledgeable advice together with honest comments when trying different jeans. Very happy with the purchase. Thank you!

Great personal service, help and advice. Fantastic choice of styles and fit, great alteration service, my button fly to zip fly conversion wasn’t a problem. Not a cheap Jean but they fit, look good, will last for years and are repairable.

All staff are friendly and very knowledgeable in the field of high quality denim. These are the best jeans I have ever owned and they repair any of their own jeans for free. Pick high quality for life, over fast fashion!

Excellent service, really helpful and friendly staff

Blackhorse Lane Ateliers are the real deal. Passionate about what they do, down to earth and focused on their products and their customers.

I have purchased before (March 2022) and Will was helpful then and was again this time (March 2023). Even though the shop was busy, he made time for us and handled the process very well. It is good to support a UK made (especially a London product) and the family were very happy with their purchases.

Incredible service Perfect product Just a joyous retail moment tbh

Prompt service. No delays and easy to send and receive items.

Rather excellent jeans, pricey but definitely worth the outlay compared to the usual big designer names. Quality and service is outstanding!

total service, listening and good communication skills

Exemplary service and great shapes and denim fabrics to choose from. I also love the fact you can have your jean lengths hemmed to your measure at time of purchase with the correct machine.

Great customer service. Comfortable , quality well fitting jeans.

Well-made beautiful clothes from quality materials. Experienced, friendly, and helpful staff.

Great service and quality product. Also excellent customer service on a couple of follow up questions after purchase.

Visited for the first time at the Coal Drops Yard shop. I was looking for the great looking chinos, but extremely disappointed with customer service. First, one of the staff members made a point of saying how much they were ( ‘ you know they are £285?’ implying I couldn't afford?). Wasnt offered any help finding sizes. Then when I finally found & tried them, when asking for a larger size, was almost gleefully told by another staff member they dont make them any bigger, but they did in jeans (not offered any to try though). No mention of any possible alterations or even of the MTM service. All in all was made to feel like I wasnt cool, trendy or wealthy enough to be shopping there. Maybe the products are great, but with service like that, they wont be seeing me again. Phil