I had an idea excellent EV charger install experience. I was kept up to date on the installation date. The Electrician’s that installed it were efficient and turned up on time.

Top service

Excellent service from Steven, very knowledgeable and calm, fitted without any issues. Detailed in his workmanship. Great asset to the company.

Had an electric charger fitted and the installer was very pleasant. We decided there was a better way to get from the fuse box to outside and he did that for us so the wiring was well hidden. Missing a fuse and went out and got one straight away. Would recommend this company to do your instal- very good and professional and left the areas he worked in nice and clean.

Referred by Motability/Ohme, I had AJ Theron visit my property yesterday and I was thrilled with his customer service. He was very accommodating, answered all questions and did an amazing job with the installation. One of my concerns was the wiring and not wanting it on the face of the property where it can be seen. AJ did a great job keeping it hidden as per my requirements and his professionalism was outstanding. He was clear with what he was going to do and checked with me what he was going to do and when he was going to do it. I was very happy with his attention to detail and he completed a thorough job. Highly recommended!

Very quick and professional. Ordered a couple of chargers for my property and from start to finish it was great and super easy, totally hassle-free. All I did was call up and everything was smoothly handled by Crystal. Will definitely use again!

Absolutely ridiculous company!!!! Could not install my car charging point and the lack of communication and professionalism is shocking!!!! Would DEFINITELY NOT RECOMMEND

Ohme charger fitted but fitter failed to update Ohme of this resulting in 2 months of very slow charging also needed to recall as needed a now agreed with Ohme data cable added to the system. Wrong grey internal grade wire was sent prior to install. Fitter arrives asks me? what needs doing once briefed he says he has never fitted a data cable. He asked where does it go from and to where. Rang crystal who tried to convince me the fitter was indeed qualified having non of it a showed him the door Family safety first imo AVOID AVOID is my personal advice update edit Ohme sent another company to complete the data cable installation. Only to discover no gland used on base entry main feed and also a hole left in the back of chargers back plate as blank been removed and not replaced Ohme head office and motorbility CEO are looking into these failures documented and photographed. Dire rubbish AVOID

Absolute nightmare of a company. I am a simple swap over from an Easee charger to Ohme. I rung the company to book in and was given 2/11/2023. Informed the staff I don’t like people in the house and dusty environments. Was told they will suit up and wear foot protection. Even though I am reluctant to the swap over I agreed. I sheeted the downstairs out to help with the dust anxiety. Received a phone call at dinner time on the day asking if they could swap to 3/11/2023. I said no as I was out. No worries we will get there. Received another phone call in the afternoon stating they couldn’t get there. I told them not to bother and I’ll just send the unit back. I was short with the customer service advisor and rang back up to apologise. Spoke to Kym Boyle who said it’s important to have it swapped over and I was offered 4/11/23 as a priority, and that she would oversee my fitting. I said I would check the date when I got home. It was my mother’s memorial birthday but I sent an email to agree to the date. 4/11/2023 sheeted up again in preparation. Saturday dinner time came, no one had arrived so I rang the company. Yes you are down for a fitting we will be there by the end of the day. Needless to say no one came. Rang Ohme 6/11/23 who had rung Crystal Electronics prior to my call and was told that Crystal Electronics would be in touch by the end of the day. Nothing once again. Rang Ohme one more time who got in touch with Crystal Electronics and said they would contact me the day after. Once again no contact. I have to say that this is the worst company for customer service and upon reading previous reviews, I am not the only one. So the award for the most useless EV charger fitting company goes to Crystal Electronics. Unfortunately they never turned up to collect their trophy so I still have it at home! I need to add after I waisted 2 days of my life waiting around for this company I was offered a £25 voucher, but of course I never received it.

I have booked the appointment for my EV charger change.In 3 weeks in advance and they didn't turned up for the appointment as the engineer was sick… I did taken a holiday day to stay at home and they called me 8:10 in the morning to tell me they not going to install the new charger… Extremely poor customer service. PLEASE DONT USE THIS COMPANY FOR ANY JOB because you might have to wait for them ages. The development director does not have a clue of customer service or how to satisfy their customers when they were wrong! No compensation offered. Please use another company instead of them as they don't care about their customers! Very poor communication and service.You cannot trust them!

Motability advised me of the need to change my nearly one year old EV Easee 7kw outlet fitment, for a Ohme unit. Everything was taken care of for me, and inside of 2 weeks the new wall box is up and running. Chrystal Engineering were very efficient and Jack, the fitter, was very professional.

Really fast and smooth service, fitted my EV charger in just a few hours and cleared up nicely afterwards. Thankyou!

Super helpful and useful

Customer service, support and response times are second to none with the team here. I would like to mention Georgia in particular who has made all the difference with my interaction with C EV C. Thank you once again for your support and excellent customer service and communication.

This is an updated review. I finally received a partial refund for a unit (EV Charger) which was installed but never worked properly. It took a 1 star review on Trustpilot and an application to my credit card company for Crystal to finally wake up and refund my unit, but only after I had removed it and they collected. I wrote to the CEO on three occasions and he never replied, this is also not OK. I was very patient - offering mutple solutions and 'living with' a faulty unit for over a year while asking for them to resolve. But you can see I find their behaviour and refusal to act reasonably a warning for others. If you do buy from them make sure you pay on credit card, and try not to pay until you have a working unit. Sorry Crystal, you could have and should have done better. When in March you wrote to blame me for the failures on the second faulty install - a year in - (I had changed a DIP switch setting following the manual which had been wrongly set by your engineer) and refuse to refund that was not OK. Also the refusal to refund any part of the grant of £350 paid to you for an install that never worked (I accepted this so we could move on, but asked for 'goodwill' which you declined). I have now replaced the unit myself and all works great - why couldn't you do that?

We were very pleased with the installation procedure of our Tesla charger. It was carried out by Luke on 15th April 2023. Luke arrived, as agreed, in the morning and installed the charger efficiently and neatly. We are very happy with the result and would not hesitate to recommend this company for EV charger installation.

From following the recommended installer on the Tesla site to speaking to Crystal staff and completing a video call survey, everything was top notch. Engineer arrived at the time specified and was neat and tidy, helped with the set-up and gave me a thorough run through. Highly recommended! 5 ⭐️

Excellent Install. Office staff were extremely professional throughout and at a great cost too. Engineer on the day was polite and only took a few hours. All only took a few days from my first contact with them to actually getting my charger installed. Would highly recommend to anyone looking for a charger.

I had a new car on order and Crystal are the registered installers for the company where the car was purchased. The experience was superb, Kerrith and Jack are both very clued up in this mind field of charging options. The install has taken place this morning and it was tidy, neat and the engineer was really pleasant. I had a lot of questions surrounding the charger itself, how it measures up to other chargers, and the general reviews on the charger options and kerrith went out of his way to ensure i was happy with my choice.

We haven't had an installation done,we just saw one of their vans out on the road reading their advertising saying they were doing it for a better future for the children but they are still using diesel vans.Kind of hypocritical eh???Why would a company who specialises in electric vehicle charging points and cares do much about the children and the environment not be using electric vehicles themselves??!!!